Job Title: Project Support Worker (St James Lodge) by 22wBhWxl


									                                BROADLAND MERIDIAN

                                   JOB DESCRIPTION

         Broadland Housing Group has a vision to improve life opportunities for
                           people in Norfolk and Suffolk.

      Our mission is to manage homes to the highest standard we can achieve, to
      deliver as many new homes as we can afford, and to provide successful training
      and employment programmes to support people into work.

      Our Corporate Strategy is built around our organisational values, which are:
         Committed to learning, continuous improvement and embracing change
         Caring about communities
         Being professional and businesslike
         Being open, honest and dependable
         Committed to equality of opportunity
         Respecting people
         Being customer focused

Job Title:               Link Support Worker – Dibden Road
Reports to:              Hostel Manager
Grade:                   (BM) A

Job Purpose:                   To contribute towards creating an environment that is safe
                                and supportive to our tenants.

                               Ensure health, safety and security of the hostel and its
                                tenants, staff and visitors.

                               To provide cover for support staff and night workers during
                                absences and annual leave.

                               To interact with tenants meeting their day to day

                               To work alongside Key Support Workers to develop and
                                organise independent living skills training for customers.
                                To assist customers with resettlement support when
                                leaving the service.

Qualifications and Experience

     Minimum of 2-3 years experience of providing customer service, support or advice
      services in either a paid or voluntary capacity
     Understanding of the welfare benefits system and impact of welfare reform.
       A basic knowledge of the principles of housing allocation policies and of the role
        and function of statutory and voluntary agencies which are/should be involved in the
        support of vulnerable customers
       An appreciation of the principles of equality and diversity.
       Excellent communication skills with the ability to produce written and numerical
       The ability to take charge of challenging situations with an understanding of personal
        safety issues and Health and Safety practice.
       Excellent organisational skills
       Sound Educational background, numerical and literacy skills are essential, computer
         literacy is desirable.
       Caring about people is essential; you must demonstrate that you are experienced in
        dealing with people as this role involves face to face interviewing of clients to
        discuss sensitive issues.
       You must have a clear understanding of professional boundaries and behaviours

Essential Skills                                 Optional Skills
 Communication (written and oral)                Knowledge of the wider social housing
 Organised                                        movement and its regulatory
 Methodical                                       framework.
 Clarity about professional boundaries           Knowledge of local statutory and
 Able to work autonomously                        voluntary support agencies.
 Confident                                       Knowledge of housing allocation
 Flexible                                         polices and homelessness legislation.
 Patient
 Empathic
 Team Player
 IT literacy, Excel and Word
 Time management
 Problem Solving
 Numerate
 Self motivated
 Confident
 Conflict resolution
 Knowledge of safeguarding processes


   Provide administration support to the service when required.
   Establish and maintain a directory of local information and advice services, making this
    available to customers as appropriate.
   To provide a link worker role for tenants in the absence of their Key Support Worker
    following up actions delegated from the support plan.
   Assist the team in the management of rent collection and arrears recovery.
   To take responsibility for managing challenging issues from time to time and effectively
    ensuring the security of residents when on duty
   Establish, encourage and facilitate structures amongst the Project’s residents, which
    allow consultation and participation within the Association’s services and activities.
   In partnership with residents organise social events and tenant empowerment
    initiatives including fund raising opportunities.
   Provide resettlement support to residents leaving the service to access furniture and
    coordinate move with Key Support Worker.
   Promote Health and Wellbeing initiatives with residents and facilitate recreational
    activities with residents.
   Organise training events/initiatives and specialist support surgeries identified by Key
    Support Workers.
   Work proactively with colleagues to ensure that the buildings, and systems, are
    maintained and in a good state of repair and working order.
   Assist customers to meet the objectives set out in their support plan and keep accurate
    records of all interactions with customers on their support plan.
   To understand Fire Safety procedures and assist colleagues and service users with
    evacuation procedures, and to assist with evacuation drills.


 The Projects standards of day-to-day repairs, monitoring and reporting.
 To comply with the policies and procedures of the Group.
 Carryout health and safety monitoring and ensure remedial actions are reported to in
  an appropriate and timely manner.
 Ensure that customer records are maintained and stored securely in accordance with
   confidentiality policy.
 To undertake tasks as delegated by the Key Support Worker or Manager

Special Features

   Ability to work flexible hours if required e.g. evenings, weekends

   Participating in any training required to maintain/enhance the level of support required
    to meet the needs of residents at the Project

   All corporate or job specific training required by the Association as part of your job, is
    considered mandatory including, where required, overnight stays

   Attendance at meetings when required and the Annual Staff Conference.

   Be able to adapt to the dynamics of the environment for example, interact with new
    residents or changing needs

Background checks

Dibden road is a medium risk service providing support to vulnerable adults inclusive of
those with mental health, challenging behaviour, substance misuse problems and victims
of abuse.

This post involves lone working and access to vulnerable adults thus a robust system of
checks are in place as part of our safeguarding duties to our customers.

This post is subject to a clean CRB
Please note: It is a serious offence to apply for a post working with vulnerable persons
when knowingly barred from working with these groups.

References will need to evidence the post holder’s abilities to safeguard vulnerable adults
and outline their skills and experience in relation to this.

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