BROADLAND MERIDIAN PART OF THE BROADLAND HOUSING GROUP JOB DESCRIPTION Broadland Housing Group has a vision to improve life opportunities for people in Norfolk and Suffolk. Our mission is to manage homes to the highest standard we can achieve, to deliver as many new homes as we can afford, and to provide successful training and employment programmes to support people into work. Our Corporate Strategy is built around our organisational values, which are: Committed to learning, continuous improvement and embracing change Caring about communities Being professional and businesslike Being open, honest and dependable Committed to equality of opportunity Respecting people Being customer focused Job Title: Link Support Worker – Dibden Road Reports to: Hostel Manager Grade: (BM) A Job Purpose: To contribute towards creating an environment that is safe and supportive to our tenants. Ensure health, safety and security of the hostel and its tenants, staff and visitors. To provide cover for support staff and night workers during absences and annual leave. To interact with tenants meeting their day to day requirements To work alongside Key Support Workers to develop and organise independent living skills training for customers. To assist customers with resettlement support when leaving the service. Qualifications and Experience Minimum of 2-3 years experience of providing customer service, support or advice services in either a paid or voluntary capacity Understanding of the welfare benefits system and impact of welfare reform. A basic knowledge of the principles of housing allocation policies and of the role and function of statutory and voluntary agencies which are/should be involved in the support of vulnerable customers An appreciation of the principles of equality and diversity. Excellent communication skills with the ability to produce written and numerical reports. The ability to take charge of challenging situations with an understanding of personal safety issues and Health and Safety practice. Excellent organisational skills Sound Educational background, numerical and literacy skills are essential, computer literacy is desirable. Caring about people is essential; you must demonstrate that you are experienced in dealing with people as this role involves face to face interviewing of clients to discuss sensitive issues. You must have a clear understanding of professional boundaries and behaviours Essential Skills Optional Skills Communication (written and oral) Knowledge of the wider social housing Organised movement and its regulatory Methodical framework. Clarity about professional boundaries Knowledge of local statutory and Able to work autonomously voluntary support agencies. Confident Knowledge of housing allocation Flexible polices and homelessness legislation. Patient Empathic Team Player IT literacy, Excel and Word Time management Problem Solving Numerate Self motivated Confident Conflict resolution Knowledge of safeguarding processes Scope Provide administration support to the service when required. Establish and maintain a directory of local information and advice services, making this available to customers as appropriate. To provide a link worker role for tenants in the absence of their Key Support Worker following up actions delegated from the support plan. Assist the team in the management of rent collection and arrears recovery. To take responsibility for managing challenging issues from time to time and effectively ensuring the security of residents when on duty Establish, encourage and facilitate structures amongst the Project’s residents, which allow consultation and participation within the Association’s services and activities. In partnership with residents organise social events and tenant empowerment initiatives including fund raising opportunities. Provide resettlement support to residents leaving the service to access furniture and coordinate move with Key Support Worker. Promote Health and Wellbeing initiatives with residents and facilitate recreational activities with residents. Organise training events/initiatives and specialist support surgeries identified by Key Support Workers. Work proactively with colleagues to ensure that the buildings, and systems, are maintained and in a good state of repair and working order. Assist customers to meet the objectives set out in their support plan and keep accurate records of all interactions with customers on their support plan. To understand Fire Safety procedures and assist colleagues and service users with evacuation procedures, and to assist with evacuation drills. Accountability The Projects standards of day-to-day repairs, monitoring and reporting. To comply with the policies and procedures of the Group. Carryout health and safety monitoring and ensure remedial actions are reported to in an appropriate and timely manner. Ensure that customer records are maintained and stored securely in accordance with confidentiality policy. To undertake tasks as delegated by the Key Support Worker or Manager Special Features Ability to work flexible hours if required e.g. evenings, weekends Participating in any training required to maintain/enhance the level of support required to meet the needs of residents at the Project All corporate or job specific training required by the Association as part of your job, is considered mandatory including, where required, overnight stays Attendance at meetings when required and the Annual Staff Conference. Be able to adapt to the dynamics of the environment for example, interact with new residents or changing needs Background checks Dibden road is a medium risk service providing support to vulnerable adults inclusive of those with mental health, challenging behaviour, substance misuse problems and victims of abuse. This post involves lone working and access to vulnerable adults thus a robust system of checks are in place as part of our safeguarding duties to our customers. CRB’s This post is subject to a clean CRB Please note: It is a serious offence to apply for a post working with vulnerable persons when knowingly barred from working with these groups. References References will need to evidence the post holder’s abilities to safeguard vulnerable adults and outline their skills and experience in relation to this.
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