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					Olympic Delivery Authority
Transport impacts of the
London 2012 Games
February 2012




    p on
 Kee ing
 runn
 MAYOR OF LONDON             Transport for London
London and the UK will be hosting the world’s largest sporting events in
2012 – the Olympic and Paralympic Games. The world’s greatest city will
host the world’s greatest athletes. Many other events will be taking place
across the country. It will be the event of our lifetime in the UK.

London will be buzzing. It will also look and feel very different, with Live
Sites, cultural activities and festivities taking place alongside the sporting
events throughout the capital. The eyes of the world will be on London,
with more than four billion people watching the Opening Ceremony.



 Contents
 Section 1: Is my business affected?               5

 Section 2: Impacts                               19

 Section 3: Solutions                             25

 Section 4: What next?                            37
                                    Staging the Games is the largest peacetime logistical
800,000
people are expected to use public
                                    exercise that any country can undertake.

                                    The Games are already benefiting business: billions of pounds of
transport to travel to the Games    contracts to supply the London 2012 Games have been won. Businesses
on the busiest day.                 will continue to benefit during the Games, when we can expect millions
                                    of visitors to boost the economy. A recent Visa Europe report projects an

6 million
tickets have been sold for the
                                    increase of £750 million in consumer spending during the seven-week
                                    Games period, which will have a significant impact on the UK economy.
                                    This will largely be generated by the massive influx of foreign visitors to
                                    the UK for the Games.
London 2012 Olympic and
Paralympic Games.                   Investment in public transport and walking and cycling routes will
                                    provide Londoners with a lasting transport legacy. Along with benefits,
                                    there will also be some challenges for business. Transport will be a
                                    particular issue during the Games and at certain times, in certain places,
                                    transport will be exceptionally busy. Currently, there are 3.5 million
                                    journeys a day on the London Underground. Another 20 million trips
                                    will be made by spectators alone within London during the 2012 Games
                                    – including three million on the busiest day.

 Action                             Businesses in London and near venues elsewhere in the UK are highly
                                    likely to be affected. Businesses located near the Olympic Route
 Download all the resources         Network and Paralympic Route Network, road event routes, or near
 mentioned in this handbook         major interchange stations or rail termini will need to consider the
 and find out about the likely      impacts of the Games. Transport for staff, customers and visitors,
 impacts on your essential          deliveries/collections and freight operations could all be affected.
 journeys at
 GetAheadoftheGames.com.            This booklet describes actions you can take to prepare for the Games.
                                    Start planning now to keep on running this summer.




                                                                                                              1
                                       The Olympic Delivery Authority (ODA), Transport for
100%
target for proportion of spectators
                                       London (TfL), Network Rail, central Government and other
                                       delivery partners have invested billions of pounds in
travelling to the London 2012
                                       improvement schemes to help the transport system meet
Games by public transport,             the increased demand during the Games.
walking or cycling.
                                       These upgrades are now largely complete, are already benefiting people
                                       who live and work in London and will leave a lasting legacy for decades
                                       to come. Improvements include upgrades to the following:

                                       Stratford station
    Email                              London 2012 invested £125 million to treble capacity and increase
                                       accessibility at Stratford station, where the number of passengers is
    To keep up-to-date with the        expected to double to more than 80,000 in peak hours by 2016.
    latest information, sign up to
    receive our e-newsletter online.   East London Line and North London Line
                                       The new East London Line opened in May 2010. The service links 21
                                       stations, from Dalston Junction in east London to West Croydon and
                                       Crystal Palace in the south. A fleet of 20 new four-carriage trains now
                                       stop at four brand new step-free stations and existing stations have been
                                       fully refurbished. The capacity and frequency of services are being
                                       increased on the London Overground North London Line.

                                       Docklands Light Railway
                                       The Docklands Light Railway (DLR) has been extended under the River
                                       Thames from King George V to Woolwich Arsenal station. It will provide
                                       an important north-south link for Games spectators and offer better
                                       connections to the Woolwich area in the long term. A second DLR
                                       extension from Canning Town to Stratford International station has
                                       opened. It stops at Stratford station, along with new DLR stations at
                                       Stratford International, Star Lane, Abbey Road and Stratford High Street.

                                       Walking and cycling routes
                                       The ODA invested over £11 million to upgrade walking and cycling
                                       routes leading to Games venues, both inside and outside the capital.




2
                            Along with the billions of pounds invested to increase
                            the capacity of transport infrastructure, additional public
                            transport services will also run during the Games, such as
                            early in the morning and late into the evening, both within
                            the capital and to and from locations outside of London.

                            The huge number of spectators, combined with the usual high number
                            of tourists and people using the transport system, means that London
                            will still be significantly busier than normal (that is, the same times on
                            the equivalent dates in 2011).

                            Some stations and lines across London will be particularly busy at
                            peak competition and peak commuter times. For example, King’s Cross
                            St. Pancras, Waterloo and London Bridge stations will all be much busier
                            than usual. Find out how your local station will be impacted at
                            GetAheadoftheGames.com.

                            Transport, travel routes, deliveries and collections and freight operations
                            are likely to be affected throughout London and around venues
                            elsewhere in the UK. This could potentially disrupt your employees’
                            journeys, business travel, deliveries and collections as well as your
                            suppliers, other contractors and freight.

                            To keep your business running smoothly, you should aim to reduce the
Action                      need to travel, and make essential journeys at less busy times. To help,
                            London 2012 has produced a free toolkit with detailed advice and
Download our free toolkit   support for your business. It tells you:
to help you prepare for     – where and when the Games are taking place;
the Games.                  – how the Games will impact your business or organisation;
                            – arrangements you can make to ensure your business runs smoothly
                               during the Games; and
                            – how to create an Action Plan for the Games.

                            Do you need to travel?
                            – Priority 1: Reduce non-essential journeys
                            – Priority 2: Manage essential journeys effectively




                                                                                                         3
Keep on running                        London 2012 is encouraging all businesses – large or
                                       small, in and outside London – to take action to ensure they
                                       can continue operating as smoothly as possible during the
                                       Games.

                                       Hundreds of businesses across London and beyond are preparing for the
                                       Games with the support of London 2012.

                                       Each business will be affected in different ways and to different extents.
                                       You know best what is likely to work most effectively for you and your
                                       business. Use this handbook to create an action plan for your
                                       organisation.


    Action                              Will your business be affected?
    Follow these steps to ensure you    1 Identify if your business is going to be affected
    are prepared for the Games.         Are you in an affected area or located near a venue, the Olympic
                                        Route Network or Paralympic Route Network, a road event route
                                        or Live Site?

                                        2 Work out how you will be affected
                                        What are the impacts on your staff, customers, visitors and suppliers?

                                        3 Implement suitable solutions
                                        Make arrangements for your business, so you can operate effectively.

                                        4 Create an action plan
                                        Use this handbook and the online resources to guide you.

                                        5 Test and communicate your plans
                                        Test your action plan in advance of the Games and make any
                                        necessary adjustments. Ensure your staff, suppliers and visitors
                                        are aware of your plans and any temporary arrangements.


                                       A website with downloadable materials to support businesses, such as
                                       example travel-to-work surveys, an action plan template and maps with
                                       more detail on the transport networks affected in these areas is available.

                                       By using this information and planning ahead, you can keep your
                                       business operating effectively during the Games. It will also be much
                                       easier for you and your staff, customers, visitors and suppliers to travel.

                                       Visit GetAheadoftheGames.com to find out more.




4
Section 1


     y business
Is m d?
 affecte




                  5
Will my business                 What is happening?
                                 Staging the Olympic Games will be equivalent to hosting world
be affected by the               championships for 26 different sports at the same time, followed by
                                 another 20 for the Paralympic Games – plus hundreds of cultural events
Games?                           and other celebrations during the summer of 2012. There are around
                                 8.8 million tickets in total for 19 days of Olympic competition and over
                                 two million for 11 days of Paralympic competition.

                                 This will mean millions of extra people using the transport system –
                                 the majority in London – during the summer, a time that is already
                                 busy in the capital.

                                 The transport impacts of the Games will potentially be felt across a
                                 much wider area – not just directly around each venue, on roads along
                                 the Olympic Route Network (ORN) and Paralympic Route Network (PRN)
                                 and on road event routes.

                                 Key dates
                                 – Olympic Games: 27 July – 12 August
                                 – Transition period: 13–28 August
                                 – Paralympic Games: 29 August – 9 September

                                 Olympic Games

5 million
tickets have been sold for the
                                 The Olympic Games start with the Opening Ceremony on 27 July and
                                 run until the Closing Ceremony on 12 August.

London 2012 Olympic Games.       A total of 34 venues will be used to host the events. The two biggest
                                 clusters will be in east London: the Olympic Park, has nine venues;
                                 and ExCeL, which will contain five different venues.

1 million
tickets have been sold for the
                                 There will also be three venues in the London Borough of Greenwich
                                 and five venues in central London (Earls Court, Horse Guards Parade,
London 2012 Paralympic Games.    The Mall, Hyde Park and Lord’s Cricket Ground). Existing venues at
                                 Wimbledon and Wembley will also be used.

                                 In addition, road events, such as the Olympic Cycling Road Races
                                 and Time Trials, will take place across Putney, Richmond upon Thames,
                                 The Royal Borough of Kingston and Surrey. These largely non-ticketed
                                 events will have an impact on businesses in these areas.

                                 Outside London, sporting events will take place at Eton Dorney (South
                                 Buckinghamshire), the Lee Valley White Water Centre (Hertfordshire),
                                 Hadleigh Farm (Essex), and Weymouth and Portland (Dorset). In
                                 addition, Cardiff, Coventry, Glasgow, Manchester and Newcastle
                                 will each be co-Host Cities for the Olympic Football competition.




6
                                   Paralympic Games

25
Olympic Games venues will be in
                                   Two weeks after the Olympic Games finish, the Paralympic Games
                                   begin. They open on 29 August and close on 9 September.

                                   They will be attended by approximately two million spectators. The
London, with nine more elsewhere
                                   transport challenges will be considerable, particularly as the school term
in the UK.
                                   starts during that period, which will create additional pressures on the
                                   transport system. The PRN will be in operation (see box, page 11), which

17
Paralympic Games venues will be
                                   will affect road users.

                                   Events will be hosted at 20 venues. As with the Olympic Games, the
                                   two main venue clusters will be at the Olympic Park and ExCeL in east
in London, with another three
                                   London. Other London venues include The Royal Artillery Barracks and
elsewhere in the UK.
                                   Greenwich Park. The venues outside London are Eton Dorney, Weymouth
                                   and Portland and Brands Hatch.

                                   Between the Games – the ‘transition’ period
                                   Between the end of the Olympic Games and the start of the Paralympic
                                   Games, public transport will still be affected as thousands of athletes,
                                   officials and spectators will be leaving and arriving in London. The ORN
 Action                            and PRN (see box, page 11) will continue to operate in certain areas
                                   during this period, so roads will still be busier than normal.
 For the latest competition
 dates, see the sports pages at    The venue operation times on pages 9 and 17 indicate when spectators
 london2012.com/sport-schedule.    are likely to be travelling and when the transport system is likely to be
                                   busiest.




                                                                                                               7
Transport and travel                    Affected areas in London
                                        There will be increased demand on London’s transport network during
during the Games                        the Games. However, not all areas will be affected and the situation will
                                        vary by day and time of day.

                                        There will be a number of very busy areas and routes across London
                                        during the Olympic and Paralympic Games, known as ‘travel hotspots’.
                                        In particular, these will include routes that link central London with venues
                                        and major interchange stations.

                                        Public transport
                                        Information showing the wait times expected at individual stations by
                                        day and time is available to help you plan. Find out how you will be
                                        affected using the line-by-line information.

                                        Road

20 million
trips will be made by spectators
                                        The level of impact on roads varies by day, time and location. Some
                                        events and Games infrastructure will cause some roads to operate
                                        differently either throughout, or at different times during the Games.
within London during the 2012
                                        Seventy per cent of traffic will be unaffected by the Games, however,
Games – including three million
                                        journeys into or across areas directly affected by the Games, such as
on the busiest day.
                                        near venues, the ORN and PRN or road event routes, will be affected.

                                        Detailed maps are available online, along with more detailed information
                                        on how roads and public transport will be affected in those areas.

                                        Stations to avoid in London
                                        Spectators will be encouraged to use certain stations and routes to
                                        get to and from the competition venues. Wherever possible they will
    Action                              be advised to use routes that are likely to have spare capacity. Other
    Find out if your business is near   people in London will be encouraged to avoid these stations.
    any venues or stations to avoid,
    or other busy public transport      For more information on these designated stations and the venues they
    interchanges at                     serve, see the table overleaf. Detailed information about the most
    GetAheadoftheGames.com.             affected areas and likely impacts on your essential journeys during
                                        the Games are available at GetAheadoftheGames.com.




8
Dates and times of operation for venues in London
Venue and location     Dates of competition   Times of            Venue      Stations to avoid
                       (including Opening and venue operation     capacity
                       Closing Ceremonies)
Olympic Park, east     O: 27 July – 12 Aug      7am–midnight      240,000    Stratford International;
London                 P: 29 Aug – 9 Sept                                    Stratford; West Ham
ExCeL, Docklands       O: 28 July – 12 Aug      7am–midnight      40,000     Custom House; West
                       P: 30 Aug – 9 Sept                                    Silvertown; Prince Regent;
                                                                             Pontoon Dock
North Greenwich        O: 28 July – 12 Aug      7am–midnight      20,000     North Greenwich; Charlton
Arena                  P: 30 August – 8 Sept
Greenwich Park         O: 28 July – 12 Aug      8am–8pm           23,000     Greenwich; Cutty Sark;
                       (no events on 10 Aug)                                 Blackheath
                       P: 30 Aug – 4 Sept
The Royal Artillery    O: 28 July – 5 Aug       6am–6pm           7,500      Woolwich Arsenal
Barracks, Woolwich     P: 30 Aug – 5 Sept
Earls Court            O: 28 July – 12 Aug      7.30am–midnight   15,000     Earl’s Court;
                                                                             West Brompton
Horse Guards           O: 28 July – 9 Aug       7am–midnight      15,000     Charing Cross; Embankment;
Parade, Westminster                                                          Piccadilly Circus; Green
                                                                             Park; Victoria
Hyde Park, central     O: 4–10 Aug              7.30am–8pm        3,000      Green Park; Hyde Park
London                 (no events on 5, 6                                    Corner; Marble Arch;
                       and 8 Aug)                                            Paddington; Knightsbridge
Lord’s Cricket         O: 27 July – 3 Aug       7am–8pm           5,000      St John’s Wood;
Ground, central                                                              Marylebone
London
Wembley Stadium        O: 29 July – 11 Aug      12.30–11.30pm     90,000     Wembley Park; Wembley
                       (no events 30 July, 2–3,                              Stadium; Wembley Central
                       5, 8 and 10 Aug)
Wembley Arena          O: 28 July – 12 Aug      6.30am–midnight 6,500        Wembley Park; Wembley
                       (no events 6–8 Aug)                                   Stadium; Wembley Central
Wimbledon              O: 28 July – 5 Aug       9am–10pm          30,000     Wimbledon; Southfields
Hampton Court          O: 1 Aug                 7am–7pm           4,000      Hampton Court
Palace
O = Olympic Games      P = Paralympic Games

Competition dates are based on the competition schedules for the London 2012 Olympic and Paralympic
Games and are correct at December 2011.




                                                                                                          9
                                     National Rail, London Underground and the Docklands Light Railway (DLR)
                                     Many spectators from around the UK will arrive in London at National
                                     Rail stations. These stations will be particularly busy at peak commuter
                                     times. It is expected that around 80 per cent of spectators attending
                                     events in Greater London will travel by rail (including the Underground
                                     and DLR), placing extra demand on an already very busy network.

                                     As a result, many stations in central London will be much busier than
                                     normal, but the impacts will vary by location. Many parts of the
                                     Underground and DLR system will be under pressure, including stations
                                     and lines not near venues that will be important interchanges and routes
                                     for spectators to get to events, such as London Bridge.

                                     As a main route to the Olympic Park, the Jubilee line will be significantly

80%
of spectators attending events in
                                     busier than usual throughout the Olympic and Paralympic Games. The
                                     Central line will be extremely busy throughout the Games.

                                     Although the Northern line through central London is not a direct route
Greater London will travel by rail
                                     to any Olympic or Paralympic venues, it will be busier than usual,
(including the London Underground
                                     particularly on the Bank branch, to and from the north. Significant
and Docklands Light Railway).
                                     numbers of spectators are expected to use the Northern line to London
                                     Bridge, due to the interchange with the Jubilee line and National Rail.

                                     Bus services in London
                                     There will be temporary changes to some bus services during the
                                     Games. Buses will run more frequently on many routes to cater for
                                     increased demand, while some diversions will be needed as a result
                                     of temporary road changes.

                                     The highway network is expected to be busier than usual in some places,
                                     particularly along or near to the ORN and PRN (see box, page 11),
                                     where temporary traffic management measures have been introduced.
                                     On road event days there will also be changes to routes in central
                                     London (see page 12). Please allow more time for your journey during
                                     the Games.

                                     Transport for London is engaging with stakeholder groups across London
                                     on the plans and is working hard to keep any disruption to passengers
                                     and local communities to a minimum.

                                     Please note that these are subject to change and will be confirmed in the
                                     spring. All changes will then be publicised well in advance of the Games
                                     to help passengers plan their journeys.

                                     River services in London
                                     Within London, there will also be impacts on the Thames river services.
                                     River services will be busy as they serve a number of Games venues.
                                     For further details, see operator websites.




10
                                       Roads in London

2.9%
of London’s roads will be used by
                                       Seventy per cent of road journeys in London will be unaffected by the
                                       Games. However, at certain times and locations, roads will be affected
                                       by Games operations or by the traffic displaced by Games operations.
                                       Although the majority of spectators will travel to the Games by public
the Olympic Route Network and
                                       transport, local roads will be busier than usual in certain areas at certain
less than a third of these will have
                                       times.
temporary Games Lanes.
                                       Parking controls will be in place around each venue and some roads will
                                       be temporarily closed to traffic near venues and when they are used for
                                       road events (see page 12). The ORN and PRN (see below) will also
                                       affect the use of roads.
 Action
                                       During the Games, the transport network will be significantly busier than
 Find out if your business is          normal. To reduce the impacts, no planned major road works will be
 located on or near the Olympic        permitted on London’s key road network and Olympic Route Network
 Route Network, Paralympic             throughout the summer of 2012.
 Route Network or Central
 London Zone at                        This ban on road works may affect your plans to have utilities connections
 GetAheadoftheGames.com.               or diversions made. You should discuss any plans with your utilities
                                       provider(s) as soon as possible.


 Olympic Route Network and Paralympic Route Network
 (ORN and PRN)
 The ORN and PRN are networks of roads linking all the competition and key non-competition venues for the
 Olympic Games and Paralympic Games. They have been features of Games since Sydney 2000 and were
 also used at the Manchester 2002 Commonwealth Games. London 2012 is required to ensure athletes,
 technical officials and the other people who ‘make the Games happen’ can reach their venues within the
 journey times specified in the Host City Contract, and in time for their events. The ORN and PRN will
 operate in London and will also extend to and operate around Eton Dorney, Hadleigh Farm, Lee Valley
 White Water Centre and Weymouth and Portland.

 The vast majority of roads on the ORN and PRN will remain open to all road users during the Games.
 However, temporary measures along the ORN and PRN may affect businesses. On the busiest sections
 of the ORN and PRN at certain times of the day, traffic lanes will be reserved for official Games vehicles
 and blue-light emergency vehicles on call. Parking restrictions and alterations to junctions may significantly
 reduce the number of hours that kerbside access is permitted and have an impact on normal delivery and
 collection operations.

 The ORN, PRN and associated measures will only be in operation when they are needed. This will be
 determined by demand, location and the competition schedule. Traffic displaced when the ORN and PRN
 is in operation may also make other parts of the road network across London and around venues elsewhere
 in the UK more congested – not necessarily just around the venues themselves.

 Cyclists (along with all other general traffic) will be able to use the ORN; however they will be prohibited
 from travelling on the Games Lanes, which will be on approximately a third of the ORN. However, 95 per
 cent of the Games Lanes are offside, which is not the preferred position for cyclists, and arrangements are
 being made to allow cyclists to travel in most of the nearside Games Lanes. Transport for London will keep
 this issue under review to ensure that cyclists are not unduly disadvantaged in using the ORN.




                                                                                                                  11
     Road events
     The Olympic Games will feature road events, including the Marathon,
     Road Cycling (Road Race and Time Trial), the Race Walk and the cycling
     element of the Triathlon. These will be held on public roads within
     London and Surrey. In London, they affect large areas of central and
     south-west London.

     Just as for the London Marathon, it will be necessary to close the race
     route and surrounding roads for extended periods of time before, during
     and after road events, which will affect deliveries, collections and public
     transport. Businesses are likely to be impacted for a considerable time
     before and after the races to allow for barrier deployment and any other
     race preparations.

     Road events
     Olympic road events
     Road event                                  Date of competition

     Olympic Cycling Road Race (men)             Saturday 28 July
     Olympic Cycling Road Race (women)           Sunday 29 July
     Road Cycling Time Trial                     Wednesday 1 August
     (men and women)
     Triathlon (women)                           Saturday 4 August
     Race Walk 20km (men)                        Saturday 4 August
     Marathon (women)                            Sunday 5 August
     Triathlon (men)                             Tuesday 7 August
     Race Walk 50km (men)                        Saturday 11 August
     Race Walk 20km (women)                      Saturday 11 August
     Marathon (men)                              Sunday 12 August

     Paralympic road events
     Road event                                  Date of competition

     Marathon (men and women)                    Sunday 9 September




12
                            Most of the road events take place at the weekends in central London,
                            with the following important exceptions:
                            – The Olympic Cycling Road Race runs from Central London to Box Hill,
                               Surrey and back, via Fulham, Putney, Richmond, Hampton Court,
                               Weybridge, Woking, Dorking, Leatherhead, Esher and Kingston.
                            – The Road Cycling Time Trial takes place on Wednesday 1 August
                               and starts and finishes at Hampton Court, passing through East
                               Molesey, West Molesey, Thames Ditton, Esher, Whiteley Village,
                               Hinchley Wood, Surbiton, Kingston, Hampton Wick and Teddington.
                            – The men’s Triathlon takes place on Tuesday 7 August in central
                               London. Hyde Park Corner will be closed for this event, the first
                               time this has happened on a weekday.
                            – The Paralympic Cycling competition will take place on Wednesday
                               5 – Saturday 7 September at Brands Hatch in Kent.

                            Check the race routes on the London 2012 website to see if your business
                            might be affected. Remember, some events take place in south-west
                            London and Surrey, and the road closures needed for these events will
                            have a wider impact.

                            The affected roads will be closed to traffic in advance of the race and
Road closure times will     will remain closed for some time after the event. Some roads near to the
                            events will also need to be closed so that spectators can watch the race
be widely publicised        safely. Once finalised, road closure times will be widely publicised to all
                            those likely to be affected, including local businesses and residents.
to all those likely to be
affected, including         An alternative ORN will operate when the designated primary ORN
                            is needed for a road event. Further details on these changes will be
local businesses and        available in spring 2012 and additional changes to the road network will
                            be needed to support these events. This includes testing the race routes.
residents.
                            Where possible, these will take place within road closures for other
                            events, but it will be necessary to close some roads in south-west London
                            and north Surrey for the Road Cycling Time Trial route testing. This will
                            be managed by the police as a rolling road closure and, although there
                            will be some disruption, this will only affect areas very close to the race
                            route and only for a short period of time (less than 30 minutes).

                            The full schedule of events is available at london2012.com/games.

                            There will also be non-competition road events, notably the Torch Relays
                            (see pages 14 and 15), which will use roads across the UK.




                                                                                                     13
     Roads outside London
     Roads will be affected around the venues outside London: Eton Dorney,
     Hadleigh Farm, Lee Valley White Water Centre, the regional Football
     stadia and Weymouth and Portland.

     Buses and coaches will be transporting spectators from local rail stations
     and park-and-ride sites used by the venues. This extra demand will result
     in roads and public transport being busier through the day, particularly
     during peak commuter periods. There will also be an impact on other
     road users when the ORN or PRN is in operation near a venue.

     In addition, some road events will take place outside central London.
     The Road Cycle Races will affect large parts of Surrey and the Cycle
     Time Trials will start and finish at Hampton Court, passing through
     Esher and Hinchley Wood, among other areas. Brands Hatch in Kent
     will also be affected during the Paralympics. See the road events section
     (page 12).

     Public transport outside London
     The full details of the effects on local transport around venues outside of
     London are currently being finalised. Updates and local area maps will
     be available online at GetAheadoftheGames.com.

     Olympic Torch Relay
     The Olympic Torch Relay is an integral part of the Olympic Games.
     The Torch Relay will visit all parts of the UK in the months before the
     Games and will visit every London borough between 21 and 26 July.
     On 27 July, the Torch will travel by boat from Hampton Court Palace
     to the Olympic Stadium for the Opening Ceremony.

     London 2012 is working with all London’s boroughs, Transport for
     London and the Metropolitan Police Service to finalise the Torch Relay
     route in London. It will travel in a police-managed convoy and generally
     should not require large-scale road closures. There will be some
     disruption as the Torch moves through parts of London, but this will only
     affect areas very close to the Torch Relay route and only for a short
     period of time.

     The exception to this will be Thursday 26 July, when the Torch visits all
     the central London boroughs – Hammersmith and Fulham, Kensington
     and Chelsea, Camden, Islington, Southwark, Lambeth, The City of
     London and Westminster. The ORN (see page 11) will be in operation
     on this day and careful management of this area will be needed for the
     Torch Relay and ORN to work together. Once the final route is agreed
     in spring 2012, more information will be made available to ensure
     businesses can plan for that week.

     For further information on the Olympic Torch Relay, visit
     london2012.com/olympictorchrelay.




14
                        Paralympic Torch Relay
                        The Paralympic Torch Relay will take place from 24–29 August.

                        Find out more about the Paralympic Torch Relay at london2012.com/
                        paralympictorchrelay.

                        Central London Zone
                        Central London will be particularly busy during summer 2012, with some
                        of its most iconic locations and streets transformed into Games sporting
                        and cultural venues. Tens of thousands of spectators will watch Beach
                        Volleyball at Horse Guards Parade and other events on large screens
                        at the London Live venue in Hyde Park, while road events, such as the
                        Marathon and Cycling Road Race will attract hundreds of thousands
                        of visitors.

                        If your business is located within or close to the area stretching between
Tens of thousands of    Trafalgar Square, Victoria Embankment, Hyde Park Corner and Marble
                        Arch, access for your employees and collections and deliveries will be
spectators will watch   affected.

Beach Volleyball at     Drivers will encounter restricted turns, changes to parking and loading
Horse Guards Parade     facilities and changes to some traffic signals associated with Olympic
                        (and the slightly smaller Paralympic) Route Networks.
and other events on
                        Pedestrians and cyclists will find that some routes are closed. For
large screens.          example, the current walking and cycling routes across St James’s Park
                        and Hyde Park will be limited because there will be venues in the Royal
                        Parks. In some places, the flow of pedestrians will be managed by
                        stewards and barriers.

                        If you intend to travel in or around the Central London Zone, plan your
                        journey. If you know others (employees, visitors or suppliers etc) who
                        intend to do so, advise them to plan in advance.




                                                                                                  15
                                     Live Sites and cultural events
                                     In addition to sporting events, there will also be a range of other
                                     activities contributing to the number of people using the transport system.
                                     There will be a number of locations, known as Live Sites, where people
                                     can view the live sporting action during the Games on big screens. These
                                     will be in parks and other public areas around the country.

                                     In London, Live Sites are proposed at Hyde Park, Victoria Park, Trafalgar
                                     Square and Potters Fields beside City Hall, and there will be others at
                                     cities around the UK. These sites are expected to attract large numbers
                                     of people – up to 50,000 at some – and are likely to have an impact on
                                     activity in the adjacent streets.

                                     A large number of cultural events are also planned to celebrate the
                                     Games, which will take place before and during the Olympic and
                                     Paralympic Games, in London and around the UK.

                                     Venues
 Action                              The area immediately around Games venues will be subject to additional
                                     restrictions. Temporary resident and business parking protection areas
 Find out if your business is near   will be implemented to prevent spectators from parking around the venue
 a Live Site or road event, visit    and to protect parking for residents and local businesses.
 GetAheadoftheGames.com.
                                     In some areas there are existing controlled parking zones or event day
                                     parking zones. The operating hours of these zones might be temporarily
                                     changed to protect resident and business parking spaces while events
                                     are being held.

                                     Where there are no parking controls around a venue, a new temporary
                                     parking zone will be needed to prioritise parking for residents and local
                                     businesses.

                                     Each venue will also have a temporary traffic management area, which
                                     will include traffic management measures to provide safe access for
                                     visitors to the venue, such as temporary road closures and banned turns.
                                     Access to some streets may be limited to local residents and businesses.

                                     While minimising disruption to local residents and businesses is
                                     important, the temporary changes to the road network during the
                                     London 2012 Olympic and Paralympic Games may affect deliveries,
                                     collections and servicing activity.

                                     Find out more at tfl.gov.uk/2012freight.




16
Dates and times of operation for venues outside London
Venue and location     Dates of competition      Times of          Venue      Stations to avoid
                       (including Opening and    venue operation   capacity
                       Closing Ceremonies)
Eton Dorney,           O: 28 July – 11 Aug       7.30am–3pm        O: 30,000 Slough; Windsor & Eton
Windsor and Eton       (no events on 5 Aug)                        P: 10,000 Riverside
                       P: 31 Aug – 2 Sept
Hadleigh Farm,         O: 11 Aug – 12 Aug        10.30am–          12,000     Leigh-on-Sea
Essex                                            3.30pm
Lee Valley White       O: 29 July – 1 Aug        7am–6pm           12,000     Cheshunt
Water Centre,
Broxbourne,
Hertfordshire
Weymouth and           O: 29 July – 11 Aug       9am–6pm           50,000     Weymouth
Portland, Dorset       P: 1 Sept – 6 Sept
City of Coventry       O: 25 July – 9 Aug        10.30am–          33,000     Coventry
Stadium                (no events on 27 and      10.30pm
                       30 July, 2, 4–8 Aug)
Millennium Stadium,    O: 25 July – 10 Aug      2.30–10.30pm       74,500      Cardiff
Cardiff                (no events on 27, 29 and
                       30 July, 2, 5–9 Aug)
Old Trafford,          O: 26 July – 7 Aug       10.30am–           75,000     Manchester
Manchester             (no events on 27, 28 and 10.30pm
                       30 July, 2, 3 and 5 Aug)
St James’ Park,        O: 26 July – 4 Aug       12.30–10.30pm      52,000     Newcastle-upon-Tyne
Newcastle-             (no events on 27, 28 and
upon-Tyne              30 July, 2 Aug)
Hampden Park,          O: 25 July – 3 Aug        12.30–10.30pm     52,000     Glasgow
Glasgow                (no events on 27,
                       29–31 July and 2 Aug)
Brands Hatch           P: 5–8 September          9.00am–8pm        N/A        N/A
O = Olympic Games      P = Paralympic Games

Competition dates are based on the competition schedules for the London 2012 Olympic and Paralympic
Games and are correct at February 2012. These schedules are subject to change.




                                                                                                      17
18
Section 2



Impacts




            19
How will my business   To give you an idea of how the Games could impact
                       your business, we have included some examples in this
be affected?           handbook, along with some arrangements you could
                       consider to minimise the disruption to your operations.

                       You can find more information on these arrangements and how to
                       implement them at GetAheadoftheGames.com.

                       Each business will be affected by the Games in different ways and to
                       different extents – and you will know best what is likely to work most
                       effectively for you and your business.

                       The Games are likely to have an impact on four main areas relating
                       to your business. They are:
                       – travel to and from work for you and your staff
                       – travel for your customers or other visitors
                       – deliveries/collections and other suppliers
                       – business travel

                       To establish if your business will be affected, answer the questions
                       opposite. If you answer ‘yes’ to any of them, you need to take action.




20
Do you need to take action?
All businesses, whatever their size, need to think how the Games might affect them and develop appropriate
arrangements to ensure they can run smoothly during the Games. If you answer ‘yes’ to any of the questions
below, you need to prepare for the Games now.


Key question                                                                                            Yes/No

Are you based near an affected area, Live Site, venue or road event route?
If yes:
Do you have deliveries or collections?
Do your staff, customers, visitors or suppliers travel by road to or from your premises?
Do your staff, customers or visitors travel by public transport?
Would your organisation be affected by large concentrations of people using the transport
systems, walking or cycling near or en route to your business?
Would you be affected by alterations to on-street parking, loading arrangements or other
changes to the way the roads around you operate?
Do your staff, customers or visitors use public transport stations or lines passing through areas
that will be affected by the Games?
If yes:
Do your staff, customers or visitors travel to or from your premises by public transport?
Would your organisation be affected by large concentrations of people on the street near
your premises?
Are you on or near the Olympic Route Network (ORN) or Paralympic Route Network (PRN)
or a road event route?
If yes:
Do you have deliveries or collections?
Do your staff, customers, visitors and/or suppliers travel by road to or from your premises?
Would you be affected by alterations to on-street parking, loading arrangements or other
changes to the way the roads around you operate?
Would you be affected by the build-up of traffic on the roads around the ORN and/or PRN?
Are you located in central London?
Do your staff, customers, visitors or suppliers use roads passing through areas that will be affected
by the Games?
If yes:
Do you receive supplies of goods or have waste collections?
Do your staff, customers, visitors or suppliers travel by road to or from your premises?




                                                                                                                 21
Impact                             Journeys to work for you and yourself
                                   Issue
                                   Transport networks will be incredibly busy at certain times and in certain
                                   places, particularly at peak commuter and peak competition times.

                                   Impact
                                   Your staff may potentially be delayed on certain days.

                                   Could you:
 Action                            – Enable staff to work from home? See page 30
                                   – Alter working hours? See page 31
 Visit GetAheadoftheGames.com      – Use other premises within your business? See page 31
 to download a sample travel-to-   – Help staff plan alternative travel routes or modes? See page 31
 work survey.                      – Allow staff to take leave? See page 29
                                   – Encourage staff to walk or cycle? See page 32
                                   – Communicate impacts of the Games on travel to staff now?
                                     See page 38

                                   To help you work out the impact the Games will have on staff travel,
                                   we have prepared a sample survey.

                                   This – or something similar that you develop – will help you and others
                                   understand better how people are likely to be affected by the Games,
                                   such as how your staff get to and from work.


                                    Are you ready?
As an independent
company, Baddeley                   Baddeley Brothers is a manufacturing stationers, specialist print,
                                    card and envelope makers with 14 staff based in London. Baddeley
Brothers must plan                  Brothers has attended a London 2012 Travel Advice for Business
                                    workshop to help them prepare for the Games.
proactively to ensure
their service continues             A staff travel survey was conducted, using the London 2012 online
                                    questionnaire template to understand how staff travel might be
uninterrupted.                      affected and the potential impact the Games would have on their
                                    business. The business found that half of their staff do not need to
                                    be on site during the Games.

                                    Baddeley Brothers has invested in technology and software to enable
                                    staff to work from home where possible. A new computer system was
                                    installed in June 2011, providing greater remote access.

                                    The business intends to review essential travel with staff members,
                                    encouraging them to consider re-timing journeys, using different
                                    modes where possible and re-routing essential journeys during
                                    the Games period.

                                    ‘As an independent company, Baddeley Brothers must plan
                                    proactively to ensure our service continues uninterrupted.’
                                    Charles Baddeley, Director, Baddeley Brothers.




22
                                   Deliveries/collections and other suppliers
                                   Issue
                                   Road restrictions across London will affect deliveries and collections at
                                   your premises.

                                   Impact
                                   You may not be able to receive deliveries or make collections at your
                                   usual times. Deliveries at certain times may not be possible at all.

                                   Could you:
Action                             – Receive and collect goods at less busy times? See page 35
                                   – Stockpile non-perishable goods? See page 35
Visit tfl.gov.uk/2012freight for   – Share deliveries with local businesses? See page 35
information about managing         – Use local suppliers? See page 35
deliveries during the Games.       – Develop a Delivery and Servicing Plan? See page 35

                                   Business travel
                                   Issue
                                   Travelling between some locations during the day, particularly in
                                   London, will be very difficult.

                                   Impact
                                   You may be late for important meetings.

                                   Could you:
                                   – Bring forward or postpone trips and meetings?
                                   – Use alternative methods of meeting, such as conference calls, or web
                                     or video conferencing?
                                   – Meet at less busy times and places?




                                                                                                               23
24
Section 3



Solutions




            25
Which arrangements               Not all solutions or arrangements will be appropriate for your business.
                                 However, to help you, the table overleaf provides a list of some of the
are appropriate for              options available and highlights those likely to be most relevant for your
                                 organisation, depending on the size and nature of your business.
my business?
                                 This list of potential solutions and business functions is not exhaustive, but
                                 is aimed at prompting you to think about adapting existing arrangements
                                 that you may already have in place, or introducing new solutions that
                                 suit your operations.


                                  Vancouver Winter Games 2010
                                  The organisers of the Vancouver 2010 Games identified the need to
                                  reduce the number of car journeys in certain areas by 30 per cent.
                                  A key part of the associated transport programme was an extensive
                                  business outreach initiative.

                                  More than 700 employers received assistance in developing an
                                  action plan for the Games. Presentations and discussions with
                                  employers examined the challenges associated with the Games,
                                  and the various potential solutions to keep businesses running. Each
                                  business was invited to be part of the transport solution for the Games
                                  and to find ways to encourage staff to work and travel differently.

                                  The programme was supported by a campaign that reinforced
                                  the message that vehicle traffic needed to be reduced by at least
                                  30 per cent.

                                  During the Games, the target was met and exceeded. The campaign
                                  achieved an average weekday morning peak reduction of 35 per
                                  cent in traffic travelling into central Vancouver. The programme of
 Top tip                          measures to support business was regarded as a resounding success,
                                  especially as many of those who altered their behaviour during the
 You may find your business is    Games continue to do so today.
 already partially equipped to
 adjust its operations and        As part of a research programme, BT contacted organisations in and
 minimise any impacts of the      around Vancouver to find out whether they benefitted as fully as they
 Games. If so, you have a         could have done during the Games. Thirty-eight per cent said their
 headstart!                       organisations should have equipped themselves better in advance –
                                  and that is despite those contacted having allowed themselves an
 Visit GetAheadoftheGames.com     average of 18 months to get everything they thought they would need
 to prepare now.                  in place.




26
Which solutions are right for my business?
                                                      What is your business function and size?
                                                      Office/         Retail or       Tourism,
                                                      professional    service         leisure, food or
                                                                                      entertainment

                                                                                                         See
Solutions                                             Large   Small   Large   Small   Large      Small   page
For staff travel
Manage annual leave                                                                              29
Enable and encourage staff to work from home                                                     30
Temporarily relocate employees                                                                    31
Alter working hours for staff                                                                31
Encourage and enable staff to use alternative modes
                                                                                             31
of transport such as walking and cycling
Help staff to re-plan their travel                                                           33
For business travel
Bring forward or postpone trips                                                              34
Encourage staff to walk or cycle to business meetings                                        32
Use alternative meeting methods:                                                                         33
– Conference calls                                                                     
– Web conferencing                                                                      
– Video conferencing                                                                    
Meet at less busy times and places                                                           33
For customers and visitors
Offer alternative supply methods                                                        
Promote alternative outlets                                                                      34
Change opening hours                                                                         34
Help customers to plan their visits                                                          34
For suppliers and deliveries
Stockpiling                                                                                  35
Share deliveries through collaboration with local
                                                                                             35
businesses
Receive and collect goods at less busy times                                                 35
Use local suppliers and those that use alternative
                                                                                                   35
travel modes
 = beneficial to consider in depth
 = may be beneficial to consider
 = unlikely to be appropriate




                                                                                                              27
What to consider                         Once you have established which of the options are most
                                         suitable for your business, you should start to implement
when implementing                        these arrangements. The following section suggests specific
your solutions                           points to consider.

                                         This may be a suitable time to establish internal processes, if required,
                                         and assign someone to lead the planning for your business.

                                         Do you need to travel?
                                         In the first instance, all businesses are encouraged to consider solutions
                                         that reduce the need for travel.

                                         Where that is not possible, consider arrangements that enable essential
 Action                                  journeys to be made, but that help your staff, customers, visitors and
 Ensure you communicate your             suppliers to avoid congested routes and delays or to use alternative
 plans with staff, suppliers and         forms of travel, such as walking and cycling. You could make journeys
 customers.                              using less busy routes, less busy types of transport or by travelling at
                                         less busy times.


Priority 1: Reduce non-essential journeys                   Priority 2: Manage essential journeys

– Avoid travel wherever possible                            – Use alternative, less busy modes of transport
                                                            – Reschedule trips to avoid busy periods
                                                            – Re-route trips to avoid busy locations
For staff and colleagues                                    For staff and colleagues
–    Manage annual leave effectively                        – Alter working hours
–    Work from home                                         – Encourage and enable staff to use alternative
–    Relocate staff to other locations                        modes of transport
–    Use alternative meeting methods                        – Help staff re-plan travel
–    Reschedule meetings                                    – Meet at quieter times and places
For customers and visitors                                  For customers and visitors
– Offer alternative supply methods, such as                 – Promote alternative outlets
  online ordering, or postpone deliveries                   – Change opening hours to avoid busy periods
                                                              and accommodate changes to customers’ routines
                                                            – Help customers plan their visits
For suppliers, contractors and others                       For suppliers, contractors and others
– Stockpile goods prior to the Games                        – Share and consolidate deliveries
– Postpone non-urgent deliveries                            – Receive and collect goods at less busy times
– Carry out maintenance now                                 – Consider using local suppliers and those that
                                                              use alternative modes of transport




28
Managing annual leave
Relevant for: staff
Subject to operational requirements, many staff may want to take
leave when the transport network is most congested, or take part
in the Games as a spectator or volunteer. Things to consider include:
– defining necessary staffing levels based on expected activity
    during the Games;
– identifying which staff would like to take annual leave during
    the Games;
– developing or adapting an existing policy on annual leave (legal
    issues and HR implications will need to be considered); and
– managing leave across the organisation.


 Sydney 2000 Games
 Significant support was provided to the business community to ensure
 the Sydney 2000 Games were a success. The Games organisers
 offered guidance on how businesses should prepare and one-to-one
 advice for major organisations. Businesses across the city supported
 their staff by providing flexible work arrangements during the Games,
 which significantly reduced the impact that the Games had on their
 operations.

 Following the Games, research was undertaken to understand the
 reactions of local workers. It found that 27 per cent of employees
 took leave from work, 24 per cent changed the number of hours they
 worked per week, 22 per cent worked remotely, 18 per cent travelled
 to/from work at different times, and 15 per cent changed the number
 of days worked per week.

 Similar figures need to be achieved in London to ensure businesses
 across the capital continue to run smoothly throughout the Games.




                                                                        29
     Working from home
     Relevant for: staff
     While this will not suit all businesses, consider providing extra flexibility
     to enable staff to work remotely where possible. Things to consider
     include:
     – reviewing internal policies and providing guidance for managers,
         so that you can manage requests to work from home;
     – checking what could be performed remotely from home;
     – reviewing facilities, such as internet access, and putting support
         arrangements in place;
     – checking staff access to telephones and computer systems (can staff
         access voicemail remotely and is the IT network accessible from
         outside the office?); and
     – setting up any web-conferencing, network and screen-sharing
         services staff might need to view each other’s documents.


      Case study: BT – working from home
      BT has encouraged flexible working for many years and about
      65,000 of its staff work where it suits them best. ‘We find that home
      workers are 20 per cent more productive than office-based
      colleagues,’ said Jon Lane, Business Development and Partnership
      Director at BT, the official communications supplier for the London
      2012 Games.

      ‘We have also made significant savings from reduced accommodation
      costs, and savings from recruitment and induction costs through better
      staff retention.

      ‘Our flexible working policy helps ensure more than 96 per cent of
      BT employees return after maternity leave, which is more than twice
      the UK average.’




30
                                 Temporary relocation of employees to other workplaces
                                 Relevant for: staff
                                 If your organisation has offices in locations less likely to be affected
                                 by the Games:
                                 – decide whether individual staff or specific operations could be
                                     temporarily relocated; and
                                 – consider hot-desking and using meeting rooms for additional space.

                                 If your organisation does not have any other suitable locations, consider:
                                 – using ‘telecentres’, offering cost-effective access to online facilities
                                     in different locations; and
                                 – leasing additional temporary office space, if required.

                                 Altered working hours
                                 Relevant for: staff
                                 Reducing travel on the transport system will be particularly important
                                 during peak competition periods, when many people will be travelling
                                 to and from events. Altered working hours can help staff, customers,
                                 visitors and suppliers avoid congestion at these times. There are a
                                 number of possibilities, which include:
                                 – changing core hours of operation, while ensuring customers’ needs
                                     are met;
                                 – allowing staff to work compressed weeks (for example, the same
                                     number of hours over four longer days); and
                                 – staggering your staff start and finish times to provide flexibility,
                                     while ensuring the organisation has full coverage.

                                 Alternative ways of travelling
                                 Relevant for: staff, customers and visitors
                                 Travelling via a different mode of transport or route could make the
                                 journeys of your staff, customers and visitors much easier. Things to
Email                            consider providing include:
                                 – information: there will be new and/or different services during
To keep up to date with the         the Games;
latest information, sign up to   – facilities, for example, additional cycle parking space or pool bikes,
receive our e-newsletter at         or temporarily shared facilities with neighbouring businesses; and
GetAheadoftheGames.com.          – support and advice on the options available, such as flexible hours
                                    to match train times or car-share partners.




                                                                                                          31
                                       Encouraging active travel
                                       Relevant for: staff
                                       Many people live within walking or cycling distance of their workplace
                                       but do not take advantage of this. Encouraging these staff to walk or
                                       cycle during the Games, even if only on certain days, is likely to make
                                       their journey quicker and easier.

                                       Staff who live further away and use public transport can still improve
                                       their travel experience by walking or cycling for part of their journey,
                                       or walking the last leg of their journey from rail or tube stations.

                                       Things to consider include:
                                       – encouraging staff to avoid crowds by getting off at an earlier stop,
                                          before they enter a travel hotspot, and walk the remainder of their
                                          journey;
                                       – encouraging staff to walk short distances that they would usually
                                          cover on public transport, in many cases it is likely to be quicker to
                                          walk during the Games;
                                       – asking staff who already walk or cycle to act as ambassadors, such
                                          as a ‘cycle buddy’ to accompany less confident colleagues the first
                                          time they ride; and
                                       – providing facilities on site, such as showers, lockers and cycle
                                          parking, as well as supporting measures such as cycle or walking
                                          maps, cycle training, journey planners and cycle safety checks.
                                          Transport for London has a range of offers that can help to provide
                                          these facilities for free. See tfl.gov.uk to find out more.


 Department for Transport (DfT) testing ahead of the Games
 Karen Eyre, Olympics Travel Demand Management at DfT said: ‘At the Department for Transport, we’re
 pressing ahead with our preparations for managing our travel this summer. And we want to show
 organisations across London and the UK what can be achieved with a little planning and forward thinking.

 ‘Our staff will be working remotely when they can, and re-timing or changing the route of their journey if
 they need to come in to the office. We’re also encouraging more walking and cycling – so people not only
 avoid busy stations but stay healthy at the same time. With this mix of options, we’re confident of realising
 our ambition of positively changing 50 per cent of our Games-time travel. What’s more, by transforming our
 existing working practices, we’ll be creating a legacy that endures long after the Games have ended.

 ‘We think it’s essential to test our plans before we put them in to practice in July. We’ve already held a
 travel trial week back in August – dubbed Operation Footfall – which succeeded in changing 69 per cent
 of our commuting and business trips. During Operation StepChange to be held in February 2012, we’ll be
 going one stage further – testing out our ability to cope with the peaks and troughs of travel demand during
 Games-time. And this time around we’ll be joined by Departments across Whitehall.

 ‘Once this final trial is out the way, we’ll be putting the finishing touches to our plans to ensure Government
 can continue delivering during the exciting summer ahead.’




32
Helping staff, customers and others to re-plan their travel
Relevant for: staff, customers, visitors and suppliers
To ensure people can get to your premises, you should keep them
informed of how your business could be affected and the new
arrangements you are implementing. Things to consider include:
– making staff, customers, visitors and suppliers aware of how their
    travel may be affected;
– encouraging staff, customers, suppliers and others to think about
    how they will prepare for the Games;
– giving advice on available options in sufficient time so those affected
    can prepare;
– directing staff to websites and information giving advice on available
    options;
– promoting the location of cycle parking for visitors and the nearest
    Cycle Hire Docking station where relevant;
– for larger firms, providing direct communication by nominating
    a contact person for advice on travel, or by offering hints and
    tips via an intranet site;
– for retail businesses, using posters within your premises to advise
    customers of possible changes; and
– encouraging staff, customers and others to plan journeys in advance
    at GetAheadoftheGames.com.

Managing business travel
Relevant for: staff
To reduce the impact of travel congestion on your business during the
Games, try to minimise the number of journeys you and your staff make
during the working day. If you can find alternative meeting points that
are less affected by the Games, this will make things easier for you and
your staff. Things to consider include:
– scheduling appointments for less busy times of the day;
– encouraging staff to walk to business meetings that are not too far,
   or using a bike/cycle hire to get to meetings a little further away; and
– if appropriate, using alternative meeting methods, such as conference
   calls and video/web conferencing.




                                                                        33
                         Managing visitor and customer travel
                         Relevant for: visitors and customers
                         Journeys by your customers and visitors may also be affected by the
                         increased demand on the transport system during the Games. Some
                         customers and visitors may be concerned about whether they can
                         reach a particular location easily, and some may prefer to avoid the
                         busiest areas.

                         Different solutions will be appropriate for different organisations and
                         their customers and visitors. New arrangements to consider include:
                         – changing hours of operation to allow customers to access your
                             premises at less busy times;
                         – bringing forward appointments to avoid busy times;
                         – offering alternatives to face-to-face visits (such as online or telephone
                             meetings) or offer alternative locations; and
                         – making customers aware of the transport challenges they may face
                             and communicating any changes to your customers – this could be
                             as simple as a poster in the window.


                          Case study: University College London
                          Hospital – preparing for the Games
                          University College London employs over 6,000 staff, including clinical
                          and support staff. The hospital is concerned about how their
                          operations might be affected by the transport impact of the London
                          2012 Olympic and Paralympic Games, such as the increased number
                          of people on the public transport network and the operation of the
                          ORN and PRN.

                          The hospital recognises the need to influence how people normally
                          travel to their site by encouraging them not to travel at peak times,
                          wherever possible.

                          Using the London 2012 travel impact maps online, the hospital
Journeys by your          identified the travel hotspots in the area and the impacts these might
                          have on their operations. Having discovered their location was likely
customers and visitors    to be severely affected, they started planning early to minimise the
                          effects the impacts might have on their staff, patients, visitors,
may be affected by        suppliers and others.
the increased
                          ‘Working with London 2012 is a great experience. We fully
demand on the             appreciate the importance of getting a robust plan for our transport
transport system          operations together. The help available is key to enabling us to
                          identify the changes that we need to introduce.’ Nicky Besag,
during the Games.         Olympic Project Manager, University College London Hospital.




34
Managing supplies, deliveries/collections and freight operations
Traffic restrictions and the consequent disruption on some roads will
affect businesses receiving/supplying goods and services, which
includes waste collections. Therefore we recommend that you consider:
– talking to your suppliers and customers now about how the area
    around the business is likely to be affected and the changes you
    (and they) are planning for the Games;
– receiving/making fewer deliveries and sharing delivery drops with
    other businesses;
– identifying which deliveries and supplies are essential and which
    can be postponed;
– stockpiling non-perishable goods. If there isn’t adequate storage
    space at your premises – consider whether sharing space during
    the Games with other businesses is practicable;
– making sure that your staff recycle to minimise wastage and rubbish;
– working with local suppliers where possible;
– using delivery companies such as bicycle couriers which may find
    the restrictions easier to navigate;
– receiving and making deliveries at quieter times, such as early in
    the morning or later in the evening;
– finding temporary alternative locations for deliveries if normal
    access to roads is restricted;
– preparing a plan to manage vehicle movements to and from
    individual locations. This is known as a Delivery and Servicing Plan
    (DSP). To find out more and download a guide to creating your own
    DSP, visit tfl.gov.uk/2012freight.




                                                                      35
                                     Case study: The Living Room W1
                                     The Living Room bar is located in the heart of the West End of
                                     London. Businesses around Regent Street are expecting a large
                                     increase in customers during summer 2012 and The Living Room
                                     is planning early to ensure it can meet customers’ needs.

                                     As deliveries will be difficult during the Games, The Living Room
                                     is planning to pre-order and stockpile goods to reduce the number
                                     of deliveries that will need to be made during the busiest periods.
                                     Non-perishable and long shelf life stock such as soft drink concentrate,
                                     draft and bottled beers and dry food stuffs are particularly suitable.
                                     In order to meet the expected increase in demand, The Living Room
                                     will be ordering up to twice the quantity of these products than usual
                                     in June 2012 to ensure it has enough to last through the Olympic
                                     Games. It has sufficient secure storage on site to accommodate the
 Action                              extra stock.

 Undertake a delivery survey:        The Living Room is investigating employing an additional member
 start keeping a diary of all        of staff to work an early shift in order to receive deliveries out of
 deliveries and collections at       normal hours and is liaising with TfL and Westminster Council about
 your company (one week              the possibility of retiming of these deliveries due to the existence of
 should be sufficient). This will    local planning restrictions.
 help you to get an idea of
 the typical deliveries to your      The restaurant manager has also spoken with neighbouring
 business on a weekly basis          restaurants about the possibility of sharing deliveries of fresh linen
 and help you to plan and            as the restaurants have the same supplier. This will help to reduce
 manage your Games-time              the number of goods vehicle movements needed along their street
 delivery strategy.                  during the Games.


                                    For more detailed information about developing a Delivery and
                                    Servicing Plan and freight operations, visit tfl.gov.uk/2012freight.




36
Section 4



W hat next?




              37
What should                        Tailoring your plan
                                   This handbook has hopefully provided you with the information you need
you do next?                       to help you create an action plan and ensure your business runs more
                                   smoothly during the Games.

                                   You can use this information, the online resources and the template we
                                   have provided to complete your own action plan.

                                   Some action plans may be very simple and involve one or two
                                   arrangements, such as encouraging staff to work from home or changing
                                   the day you have stock delivered. Others may be more complex.

                                   In   developing your action plan, you should:
                                   1     identify if you are going to be affected by the Games;
                                   2     determine how you will be affected; and
                                   3     define arrangements suitable for your business so you can operate
                                         effectively.

                                   You can use the template inside the back cover to create an action plan
 Top tip                           that will be effective for your business. Alternatively, you can download
                                   an electronic template at GetAheadoftheGames.com.
 It may be useful to liaise with
 relevant trade associations or    If you have any questions about these resources, or how to create an
 business networks for further     action plan for your organisation, please email keeponrunning@
 advice and support.               london2012.com.

                                   Testing your action plan
                                   Once you have completed your action plan, it is advisable to test the
                                   new arrangements to see if they work. Some actions, such as using
                                   alternative routes to reach your premises, can be trialled in the weeks
                                   running up to the Games to highlight any potential issues and address
                                   them in a stress-free environment.

                                   Once all your actions have been introduced and tested, you may find it
                                   helpful to review the results and plan any adjustments needed for the
                                   Games themselves.

                                   Communicating your plans to others
 Action                            Your plan will be more useful if it is regularly communicated to your staff,
                                   customers, visitors and suppliers. Having a communications plan that
 Read more about                   allows you to change the emphasis of your proposed actions as the
 communicating your plan and       Games approach will help your business to run more smoothly.
 download templates of useful
 material at                       You should think about the best way to communicate with the audiences
 GetAheadoftheGames.com.           you wish to reach (for example, your staff, customers, visitors or
                                   suppliers), whether by email or displaying posters in your workplace.
                                   Things to consider include:
                                   – raising awareness that your organisation is going to be affected and
 Email                                that you are considering changes;
                                   – telling those concerned what you are introducing and what you
 Keep up-to-date with the latest      would like them to do;
 information and support           – repeating and reinforcing the changes immediately before and during
 available and sign up to             the Games; and
 receive newsletters at            – using templates and example text for communications, such as emails
 GetAheadoftheGames.com.              or text for your intranet. These are available to download online at
                                      GetAheadoftheGames.com.

                                   Template Action Plan
                                   Complete the Action Plan on the foldout page or download an electronic
                                   version online at GetAheadoftheGames.com.




38
Action plan
Action                       Delivery                         When                       Who                               Status
Action to be taken by your   Short description of the steps   Date when action needs     Person responsible for delivery
business to reduce impact    required to deliver the action   to be delivered/complete
of Games on travel
Staff travel




Business travel




Customers and visitors




Supplies and deliveries




Other




                                                                                                                                    39–40
Travel advice for   1   Check if your business is in an affected area, register for regular
                        e-newsletters, and ‘make a plan’ using a bespoke set of measures
business top tips       you may want to implement during Games.
                    2   Talk about travel requirements with your staff, customers, visitors and
                        suppliers early. Consider how they could be affected and what that
                        means for your business.
                    3   Consider reducing non-essential journeys. Discuss travel
                        arrangements with staff and suppliers. Are they able to reduce
                        non-essential journeys? Consider whether visitors and customers are
                        able to reduce, retime, change route or change method of transport
                        – for example, walking or cycling – when making essential journeys.
                        Alternatives such as phone and video conferencing instead of
                        face-to-face meetings should also be considered where possible.
                    4   Plan essential travel. Encourage staff, customers, visitors and
                        suppliers undertaking essential journeys to investigate different
                        routes, times of travel and types of transport.
                    5   Think about deliveries. Where possible, reschedule deliveries to less
                        busy days or times or even overnight. Stock up on non-perishables
                        like stationery before the Games to reduce unnecessary journeys and
                        carry out maintenance before the Games. Check if your site will be
                        affected by the ORN and PRN within London and outside of London.
                    6   Speak to other businesses in your building, street and Business
                        Improvement District. See how you can work together during the
                        Games. For example, can you coordinate deliveries and get
                        essentials delivered on the same day?
                    7   Use our tools for planning to create an action plan now. Download
                        an action plan template and other useful tools such as staff survey
                        templates.
                    8   Test your Action Plan – check the plans you put in place are effective
                        by testing them well in advance of the Games.
                    9   Communicate your plans to everyone who will be affected.
                    10 Get tailored support for your business – extra help is available
                       for firms in specific hotspots. To find out more, please visit
                       GetAheadoftheGames.com.




                                                                                              41
Services and            1   Review maps – understand where your business is located in relation
                            to temporary road changes. Review the maps on the TfL website to
deliveries – top tips       determine how deliveries and collections to your business might be
                            affected.
                        2   Record your freight activity – keep a diary of all deliveries and
                            collections to give you a better idea of the typical activity at your
                            business on a weekly basis.
                        3   Communicate effectively – work with suppliers, customers and
                            employees to ensure they understand how the Games will impact
                            their deliveries and how you plan to operate during the period.
                        4   Reduce deliveries where possible – if you receive regular, essential
                            deliveries from the same company, work with your suppliers to
                            consolidate them and reduce overall journeys.
                        5   Stock up in advance – non-perishable goods, such as stationery,
                            can be delivered and stockpiled. Create temporary storage space
                            if required.
                        6   Postpone non-urgent deliveries – rearrange these for after the
                            Games, when the transport network will be quieter.
                        7   Carry out maintenance now – schedule any routine or preventative
                            maintenance for your equipment ahead of the Games.
                        8   Talk to other businesses – contact those in your building, street and
                            Business Improvement District to see how you can work together.
                        9   Out-of-hours deliveries – you may want to organise deliveries,
                            collections and servicing activity outside normal working hours.
                            Check with your suppliers and local authority to see if this can
                            be done.
                        10 Check competition schedules – check the Olympic and Paralympic
                           Games competition dates and times at london2012.com/sport-
                           schedules.
                        11 Create an Action Plan – start preparing now with the Action Plan
                           template, plus online tools and resources to guide you through the
                           process at GetAheadoftheGames.com.
                        12 Get up-to-date, detailed information – email freight@tfl.gov.uk to
                           register for regular email bulletins and visit tfl.gov.uk/2012freight
                           for further freight specific advice.




42
                    How will your travel be
                    affected during the Games?
                    27 July –12 Aug and 29 Aug – 9 Sept
                    Find out which tube, rail and road journeys will be
                    busier than usual and how to get around more easily
                    at GetAheadoftheGames.com or follow us
                    on Twitter @GAOTG



Working together:


                              Safe roads, reliable journeys, informed travellers
Olympic Delivery Authority
23rd floor, One Churchill Place
Canary Wharf, London E14 5LN
Switchboard +44 (0)20 3 2012 000
Fax +44 (0)20 3 2012 001




keeponrunning@london2012.com
GetAheadoftheGames.com
@GAOTG
This document is correct as of February 2012
© 2012 Olympic Delivery Authority. The official Emblems of the London 2012 Games are © London
Organising Committee of the Olympic Games and Paralympic Games Limited (LOCOG) 2007.
All rights reserved.
The construction of the venues and infrastructure of the London 2012 Games is funded by the
National Lottery through the Olympic Lottery Distributor, the Department for Culture, Media and
Sport, the Mayor of London and the London Development Agency.
The emblems of the National Lottery, the London Development Agency, the Department of Culture,
Media and Sport, and the Mayor of London are reproduced with the permission of the Crown and
the other copyright holders respectively. All rights reserved.


Printed by an environmentally aware ISO 14001-certified printer on
75% recycled paper.

				
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