JOB DESCRIPTION Job Family: Information Technology Job Function: ERP Job Title: ERP Trainer Pay Band: 00 FLSA Status: Exempt (Paid Monthly) General Description (Purpose and Function): The Enterprise Resource Planning (ERP) Trainer is responsible for end user training. Primary Duties and Responsibilities (For Non-exempt Employees Include Percent of Effort): Prepares training plans according to the needs identified. Prepares training materials. Creates and maintains tools (including the UPK) utilized as part of the overall training plan. Provides training to end users. Ensures post-training follow-up. Carries out functional testing during updates. Produces and keeps documentation up to date. Follows up on requests for support until the issue is fully resolved. Ensures the transfer of knowledge. Performs at or above the enterprise’s Information Technology performance standards. Performs other duties as assigned. Authority Creates training plans. Schedule training sessions. Maintenance of the UPK. Knowledge, Skills, and Abilities: Skill in training and development Skill in training delivery. Strong communication (verbal and written) skills. Skill in change management. Education Requirements (Essential Requirements): Work Experience Requirements (Essential Requirements): Two (2) plus years of training experience. Two (2) plus of instructional design experience. Job descriptions are not intended, and should not be construed to be an exhaustive lists of all responsibilities, skills, and efforts or working conditions associated with a job. Management reserves the right to revise duties as needed.
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