DO YOU HAVE COMPLAINT ABOUT YOUR LANDLORD

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					Community Problems
     Understanding the
  Minimum Livability Code
DO YOU HAVE A COMPLAINT ABOUT YOUR NEIGHBOR?

Step 1: Contact your Homeowner’s Association and advise them of the
        problem.

Step 2: If your Homeowner’s Association does not resolve the issue,
         contact the Housing Agency and file a Citizen Complaint.
      Harford County
      Housing Agency
        410-638-3045
  www.harfordhousing.org




If you file a Citizen Complaint,
a Housing Inspector will
address the problem or
forward the complaint to the
appropriate Agency.
               LOCAL AGENCIES
The Housing Agency partners with all Harford County departments;
therefore, if the Housing Agency cannot follow up on your complaint,
you may be directed to the following agencies:


                        ● Health Dept.
                          410-838-1500

                        ● Dept. of Inspections, Licenses & Permits
                          410-638-3344

                        ● Sheriff’s Office
                          410-838-6600
  DO YOU HAVE A COMPLAINT ABOUT YOUR LANDLORD?

  Step 1: Understand tenant rights and responsibilities and owner
          rights and responsibilities.


                                 TENANTS                                      OWNERS
                 Keep unit in a clean and sanitary             If structure consists of 2 or more units
  Cleanliness:   condition. Dispose of trash as required       (i.e., condominium), keep common area
                 by law.                                       in a clean and sanitary condition.

                 Keep owner-supplied fixtures and              Maintain good and proper operating
  Fixtures and   appliances in a clean and sanitary            condition of all fixtures and appliances.
   Equipment:    condition and exercise proper use and
                 care of such items.

                 If the rental unit is a single housing unit   If structure consists of 2 or more units
                 (i.e., single family home or mobile           (i.e., townhouse or condominium), the
Extermination:   home), the tenant is responsible for          landlord      is     responsible     for
                 extermination of insects, rodents and         extermination, except when infestation
                 other pests.                                  is caused by the tenant’s failure to
                                                               prevent such infestation.
DO YOU HAVE A COMPLAINT ABOUT YOUR LANDLORD?

If you have a complaint about
your rental unit, it does not mean
you can stop paying your rent.
You must continue to pay your
rent, if not directly to the landlord,
into an escrow account.



Step 2: File a Livability Complaint
        at the Housing Agency.
        A Housing Inspector will
        visit your dwelling and
        determine if you have
        a valid complaint.
DO YOU HAVE A COMPLAINT ABOUT YOUR LANDLORD?

 Step 3: Understand that you cannot be evicted simply because you filed
         a complaint! The Minimum Livability Code states: “No property
         owner or operator shall evict an occupant of any rental housing
         unit solely because the occupant has filed a complaint or
         complaints with the Department.”


 Step 4: For more information about tenant-landlord rights, contact a
         Tenant-Landlord Counselor at Baltimore Neighborhoods, Inc.
         (BNI). The phone number is 1-800-487-6007.


 Step 5: For legal advice and services, contact the Legal Aid Bureau,
         Inc. The phone number is 410-836-8202. Services are free of
         charge; however, assistance is only for those who are income
         eligible.
          PHONE DIRECTORY
             AGENCY                   PHONE NUMBER


Baltimore Neighborhoods, Inc. (BNI)   1-800-487-6007

    Department of Inspections,
      Licenses and Permits            410-638-3344


         Housing Agency               410-638-3045


        Health Department             410-838-1500


      Legal Aid Bureau, Inc.          410-836-8202


          Sheriff’s Office            410-838-6600

				
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