French Language Services Community Survey - HIGHLIGHTS
In spring 2007 French Language Services of the WRHA distributed 5,200 surveys (and also
made available on-line) to the Francophone population of Winnipeg to learn about their
experiences within the WRHA. There was a 13 % response rate to the survey. The answers
informed the development of the 5 year FLS Plan.
From this survey we learned the following:
77% of respondents speak French at home as their primary language
84% of respondents prefer service in French when visiting a designated bilingual Facility,
Program, Service or Agency - 11% of these people made additional comments to
reinforce their views on this subject
39% of respondents were familiar with the Province’s FLS policy; another 40%
40% of respondents were familiar with the concept of Active Offer; another 30%
somewhat – 2% of these people made additional comments on the subject
15% of respondents identified English as the language most spoken at home and outside
the home (likely due to exogamous family status)
The 6 most commonly used designated bilingual or francophone facilities identified by
respondents in the past two years are as follows:
1. 81% Saint Boniface General Hospital
2. 35% Health Links – Info Santé
3. 33% Taché Centre
4. 31% Centre de santé Saint-Boniface Health Centre
5. 27% Foyer Valade
6. 16% Children’s Hospital at Health Sciences Centre
At their primary facility identified, respondents noted the following elements of Active Offer:
External bilingual signage 61%
Bilingual greeting at reception 60%
Internal bilingual signage 60%
Bilingual message on answering machine 42%
Bilingual greeting on telephone 57%
Service in French 49%
At your service en français sign displayed 33%
Staff wearing bonjour pin 12%
Staff wearing français sticker 11%
Use of an interpreter 7%
91 comments were made, representing 13% of the respondents, about a lack of service in
French, the need to hire more bilingual personnel and a poor quality of French amongst the
existing bilingual staff.
Overall satisfaction with the delivery of French language services across the region are as
Completely satisfied 17%
Somewhat satisfied 26%
Somewhat dissatisfied 14%
Completely dissatisfied 4%
The following comments are taken from the WRHA FLS survey undertaken in spring 2007. They
are highly reflective of the sum of the comments received.
I find that the facility lacked bilingual employees. We should not have to ask every time if
there is someone who speaks French. Give us a real active offer – not just a bilingual
front. Thank you.
We need a proactive offer. Anglophones are not required to ask for their services in their
language, why do Francophones always have to insist?
When we insisted on having services in French, we were told that when it comes to
health and to health care, that it was not mandatory and there’s nothing to be done…
The more personal the communication, the more I want to speak my mother tongue.
It’s completely normal to expect services in French in a sector where communication is
essential for intelligent and effective follow-ups.
It’s not viable if we have to “bother” someone to obtain a “special” service in French.
French services have to be as easily obtained as services in English.
I speak English, so we give into circumstances to speed up the process (especially when
we require or someone close to us requires medical attention).
French was my first language, but I prefer English. I feel very intimidated + I feel like I am
spoken "down to" in French. Overall I don't like the attitude.*
Bilingualism should be a requirement for employees! Promote being proud to speak and
to be informed in French!
I believe that the general public feels uneasy (scared) to ask for services from a
francophone person in these establishments. Why?
I’m under the impression that I’m bothering someone if I ask for services in French.
The offer should be active. I should not have to ask for services in French when at a
designated bilingual facility.