Third Leisurely Theorem: Behavior Engineering Model by fLr2wX

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									 Third Leisurely Theorem:
Behavior Engineering Model

       Charlie Anderson
           IT 8550
       January 29, 2004
                 Overview

   Behavior Defined
   Third Leisurely Theorem
   Behavior Engineering Model (BEM)
   BEM applications – HPT Model
   Summary
   Q&A
               Behavior Defined

   “Behavior means all the direct actions of
    people (or other animals)…”
       Thomas F. Gilbert
         Third Leisurely Theorem

   Focuses on behavior (B)
   Consists of 2 variables:
       P = Behavioral repertories
       E = Environment
   B = P + E – in terms of costs
   Worthy Performance Restated:
       W = A/B = A/P + E
         Third Leisurely Theorem

   Also called Management Theorem
       Management cost (M)
   Ultimate cause of incompetence
         Third Leisurely Theorem

   Defined:
       “For any given accomplishment, a
        deficiency in performance always has as
        its immediate cause a deficiency in a
        behavior repertory (P), or in the
        environment that supports the repertory
        (E), or in both. But its ultimate cause
        will be found in the deficiency of the
        management system (M).”
         Management System (M)

   Management ultimate cause, but…
       What is the intermediate problem?
          Environment (E)?
          Behavior Repertory (P)?

       What ways can behavior be manipulated?
       What ways can the environment be changed?
                         Behavior
   Defined (again)…
       B=E*P
   Can now manipulate behavior
   Change E:
       Information
       Tools
       Incentives
   Change P:
       Training, etc.
     Behavior Engineering Model
                    SD               R               Sr
                 Information   Instrumentation    Motivation


E                  Data                          Incentives
                               Instruments
Environmental
supports            1                2               3
P
Person’s
                Knowledge       Capacity          Motives
repertory of        4              5                6
behavior
            BEM Applications

   At what point during analysis do you
    utilize Gilbert’s BEM?
   ISPI HPT Model
BEM
                   Summary
   What is behavior?
   What variables can be manipulated to influence
    a change in behavior?
   According to the 3rd Leisurely Theorem, what is
    the ultimate cause of incompetence?
   What is the BEM?
   Where would you apply the BEM in the ISPI HPT
    model?
Q&A

								
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