Café Manager: Charleston Café
Job Title: Café Manager
Reporting to: Visitor and Interpretation Manager
Pay: £8.50 per hour
Hours: c. 35 hours a week, seasonal contract
ideally starting in mid-March running until
mid-November 2012, mostly over the café’s
opening hours, Wednesday to Sunday between
April and October.
The Charleston’s Café is open between April and October,
Wednesday to Sunday and Bank Holiday Mondays. Events that
require catering run on an ad hoc basis on Mondays and Tuesdays
and in the evenings.
Overall Objectives: To run a professional catering
operation, ensuring that standards are
maintained and that customer expectations
are met within agreed objectives. To
develop menus and manage staff.
To set objectives and be responsible for the successful
day to day management of Charleston’s Café. To draw up
rotas to ensure the café is appropriately staffed at all
times. To be an active member of the service team.
To work with the Events Manager and the Executive
Assistant to the Director to ensure suitable catering for
events, workshops, private views and council meetings is
provided and that this provision is adequately staffed.
To work with the Festival Manager to ensure suitable
catering for Charleston’s two literary festivals in May
and September is provided and that this provision is
To recruit and manage suitable staff, assess employee
performance, recognise potential and meet training needs
To ensure that Charleston’s Café achieves, as a minimum,
the financial targets agreed with the Charleston Trust in
line with the budget and maximises all commercial
To hold regular café team meetings to communicate targets,
standards required and information about the Trust’s wider
To develop and evolve the visitor experience at
Charleston’s Café, ensuring regular adjustments and
improvements are both recommended and implemented.
To ensure that all customers are given a warm welcome,
prompt and efficient service and that expectations are
To liaise with the Assistant Visitor Manager to ensure
groups bookings and events are catered for in line with
To ensure all food is presented and served in line with
agreed standards, being innovative in the method and style
of presentation and food service.
To evaluate and develop the menu regularly in conjunction
with the Visitor and Interpretation Manager.
To ensure training is carried out to meet the needs and
requirements of individual employees.
To ensure that all employees are knowledgeable and
motivated in their roles through effective induction,
accurate job descriptions and on the job training.
To develop the team by empowering them, supporting them,
encouraging them and maintaining an “open door” policy.
To motivate and lead by example, ensuring you and your
team have fun at work and are proud of your efforts.
To ensure that Charleston’s Café has an accurate and
efficient financial control system in place.
To work with the Assistant Visitor Manager to maximise
income from catering for group bookings and Gallery
To control costs and achieve agreed financial targets
whilst maximising all commercial opportunities.
To ensure that the accounts department receive all the
appropriate financial information and paperwork promptly
To ensure that Charleston’s Café adheres to strict banking
and cash security procedures.
To ensure that all standards of food preparation and
service are established and achieved in line with the
To look at ways of maximising income through effective
purchasing from suppliers and creative merchandising.
To monitor and order all necessary goods and equipment.
Health & Safety, Food Safety, the Environment:
To ensure that the Charleston’s Café meets statutory
requirements in Health and Safety, Food Safety and
environmental legislation and procedures, including
ensuring that all staff are appropriately trained.
To conduct Food Safety and Health and Safety Risk
Assessments and ensure that all standards and procedures
with regard to Hygiene and Safety are adhered to at all
To record and report all accidents within the Charleston’s
To ensure all equipment is well maintained and is in good
working order and to make recommendations for renewal and
replacement of equipment when required.
To establish and maintain cleaning schedules.
To ensure that all Charleston’s Café procedures are fully
understood and practised by all employees.
To attend all health and safety training courses as
To promote and encourage environmental improvement
initiatives as appropriate within the Charleston’s Café.
To undertake any other duties as may reasonably be
requested of a Café Manager.
Successful background in catering
Intermediate Food Hygiene Certificate or above
Ability to display a real passion for food and customer
Excellent organisational skills
Ability to plan ahead
An analytical approach to problem solving
Good negotiating skills
Ability to work on own initiative
Excellent communicator at all levels
Financially and commercially astute
Excellent leadership and influencing skills
Effective time management
Smart and well groomed at all times
Confident, lively and outgoing personality
Previous management experience
To apply please send a CV and cover letter to
Deadline for applications: By 9am, Thursday 2nd February
Interviews: Thursday 9th February
Charleston, Firle, Lewes, East Sussex, BN6 8LL
01323 811 626