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DISABILTY DISCRIMINATION ACT ACTION PLAN
GOAL 1 - Organisational Change - Ensure all staff are aware of, and have the skills required to, provide a level of service which takes into account the
needs of people with a disability and others with access difficulties.
Issues/barriers Action Strategies Timeframe Responsible Officer
1.1 Council as a leader on 1.1. That council leads by example through all Council 1.1 Ongoing 1.1. General Manager and Directors.
access issues activities and functions.
1.2 Disability awareness 1.2. (a) Incorporate a disability awareness training component 1.2. (a) Ongoing 1.2. (a) Manager of Human
training required for new staff as part of the Corporate induction program. Resources and Community
and existing customer contact Development Officer (Generalist)
staff. 1.2.(b) Develop a disability awareness training session for
relevant staff and seek to involve ta person with a disability in 1.2.(b) March 2000 1.2 (b) Manager of Human
the training program. Resources and Community
Development Officer (Generalist)
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DISABILITY DISCRIMINATION ACT ACTION PLAN
Goal 1 - Organisational Change - Ensure all Council Staff are aware of, and have the skills required, to provide a level of service which takes into
account the needs of people with a disability and others with access difficulties.
Issues/barriers Action Strategies Timeframe Responsible Officer
1.3 Council’s current 1.3. (a) Active additional audio loops installed in the Customer 1.3 (a) As required. 1.3 (a) Manager Administration and
communication and Service Bureau if future demand requires them. Customer Services.
consultation methods do not
assist people with a disability. 1.3. (b) Install an audio hearing loop at the customer counter in 1.3.(b) December 1.3. (b) Manager of Library Services
the Ku-Ring-Gai Library at Gordon. 2000 and Community Development
Officer (Generalist)
1.3. (c) TTY number on Council’s letterhead to be re-positioned
and clearly identified as such to avoid confusion with Council’s 1.3 (c) March 2000 1.3 (c) Group Manager Corporate
general number. Management.
1.3 (d) Investigate computer technology that assists with access. 1.3 (d) July 1999 1.3.(d) Manager Information
Systems.
1.3 (e) Council to establish a World Wide Web and make 1.3( e) August 1999 1.3. (e) Manager Information
principal Council documents available through this service. Systems.
1.3 (f) Council to establish a library catalogue that is accessible 1.3 (f) August 1999 1.3 (f) Manager Information
through the Internet Systems.
1.3 (g) Where general meetings are not fully acessible so 1.3 (g) As required. 1.3 (g) All staff.
1.3 (h) where appropriate when engaging in a public 1.3(h) As required. 1.3 (h) All staff.
consultation a public address system and an audio loop should
be made available.
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DISABILITY DISCRIMINATION ACT ACTION PLAN
GOAL 2 – Participation – Ensure that all members of the community, including people with disabilities, are able to participate in Council activities,
including representation on the Council and Council Advisory Committees.
Issues/barriers Action Strategies Timeframe Responsible Officer
2.1 Access to Council 2.1 (a) Review the access audit of all Council owned facilities 2.1 (a) June 2000 2.1 (a) Community Development
facilities open spaces that the and district parks. Officer (Generalist) and Recreation
public has a reasonable Planner.
expectation of usage.
2.1 (b) Conduct an access audit of all Council owned space. 2.1 (b) December 2000 2.1 (b) Manager Parks and Bushland
Environment.
2.1 (c) Council to implement the recommendations in Stage 2 2.1 ( c)Work scheduled 2.1 ( c) Manager Design and
of the Access Audit. for completion Dec. Investigation
1999
2.1 (d) Council to construct an accessible playground with a 2.1 (d) March 2000
disability in accordance with Council’s adopted Playground’s 2.1 (d) Principal Landscape
Plan of Management. Architect
2.1 (e) Seek funding in the budget for Access improvements. 2.1 (e) March each year 2.1 (e) Community Development
Officer (Generalist)
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DISABILITY ACT ACTION PLAN
Goal 2 – Participation – Ensue that all members of the community, including people with disabilities, are able to participate in Council activities, including
representation on the Council and Council Advisory Committees.
Issues/barriers Action /Strategies Timeframe Responsible Officer
2.2 Access for people with a 2.2 (a) Contact the returning Officer prior to Council elections 2.2 (a) August 1999 2.2 (a) Manager Administrative
disability to voting venues. to ensure that an accessible venue is chosen in each ward for the Services
1999 local government election.
2.2 (b) Ensure that the location of the accessible voting venues 2.2 ( b) July/August 2.2 ( b) Manager Administrative
are advertised. 1999 Services
2.3 Access to outdoor Council 2.3 Develop an access/ checklist guide for outdoor council 2.3 December 1999 2.3 Community Development
Events events that enhances access for people with a disability, aged Officer (Generalist), Recreation
people and parents with children. Planner and Events Co-ordinator.
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DISABILITY DISCRIMINATION ACTION PLAN
GOAL 3 - Employment - Ensure that people with disabilities have equal access to employment within Council and are afforded access to facilities,
service and opportunities to meet their specific needs.
Issues/barriers Action /Strategies Timeframe Responsible Officer
3.1 Council’s equal 3.1 (a) Review Council’s Equal Employment Opportunity 3.1 (a) Ongoing 3.1 (a) Manager Human Resources
employment Opportunity Policy and implement the EEO Management Plan as they relate
Policy and Practice have not to the employment of people with a disability.
enhances the employment of
people with a disability. 3.1 (b) When advertising for new staff all advertisements 3.1 (b) Ongoing 3.1 (b) Manager Human Resources
should state clearly Council’s commitment as an Equal
Employment Opportunity employer.
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DISABILITY DISCRIMINATION ACT ACTION PLAN
GOAL 3 - EMPLOYMENT - Ensure that people with disabilities have equal access to opportunities within Council and afforded access to facilities and
opportunities to meet their specific needs.
Issues/barriers Action Strategies Timeframe Responsible Officer
3.2 Physical layout of the 3.2 (a) Where possible Council should make reasonable 3.2 (a) As requested 3.2 (a) All directors
work environment can cause adjustments to workplace or work related premises, equipment
barriers for employees with a or facilities for new or current employees with a disability.
disability.
3.2 (b) Structural physical adjustments made in the workplace 3.2 (b) As requested 3.2 (b) Property and Risk
should be in accordance with the Australian Building Code of Management Officer
Practice AS1428 .1 and Council’s Development Control Plan
for Access.
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DISABILITY DISCRIMINATION ACT ACTION PLAN
Goal 4 - COMMUNITY DEVELOPMENT - Ensure that Council continues to resource and support local organisations and services, provide quality
service to people with a disability and continue to facilitate positive change within the community services sector.
Issues/barriers Action/Strategies Timeframe Responsible Officer
4.1 Improve access with 4.1 (a) That council’s Community Development Officer 4.1 ( a) Ongoing 4.1 (a) Community Development
regard to service development (Generalist) and Community Development Officer (Aged Officer (Generalist) and Community
and provision of education. Services) resource Council and undertake to provide accurate Development Officer (Aged
information to the community on access issues. Services)
4.1 (b) That Council’s Development Officer (Generalist) and
Community Development Officer (Aged Services) provide
input on SEPP 5 applications.
4.2 Ensuring that Council ‘s 4.2 (b) Through the process of consolation with the Ku-Ring- 4.2 (b) As Requested 4.1 (b) Community Development
Access Policy is relevant and Gai Access Consultative Committee, and other interested Officer (Generalist) and Community
up-to-date. groups, Council will review its Access Policy annually. Development Officer (Ages
Services)
4.3 Where the public have a 4.3 Council to advocate integrative practices with regard to all 4.3 As Required 4.3 All Directors
reasonable expectation of a positions.
usage, Council programs will
be open to residents regardless
of disability.
4.4 Promoting Council 4.4 (a) Publicise the services that council provides to people 4.4 (a) Ongoing 4.4 (a) Corporate Communications
services to people with a with a disability (ie. Information pamphlet , Annual Report, and Community Development
disability. local directories telephone directory) Officer (Generalist)
4.4 (b) All departments of Council should propose a proportion 4.4 (b) Ongoing 4.4 (b) All Directors
of their budget to promote the accessible services that their
department provides.
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DISABILITY DISCRIMINATION ACT ACTION PLAN
GOAL 5 – Direct Service Provision – Ensue that all services provided by Council reflects the needs of the community and that services to continue to
responsive towards those needs.
Issues/ barriers Action Strategies Timeframe Responsible Officer
5.1 Provision of disabled 5.1 (a) Where appropriate ensure that all Council owned 5.1 (a) December 1999 5.1 (a) Manager Traffic and Road
parking. facilities used by the public have at least one allocated parking Safety
spot for drivers with a disability.
5.1 (b) Where new parking places are installed for drivers with 5.1 (b) Ongoing 5.1 (b) Principal Landscape
a disability ensure that necessary trees and planting areas are Architect
retained.
5.1 ( c) On sealed surfaces ensure that parking for drivers with a 5.1 ( c) As required 5. 1 ( c) Director Infrastructure
disability is indicated by marking the international symbol on
the ground and on adjacent signage.
5.1 (d) That Council informs the public of possible fines for 5.1 (d) December 1999 5.1 (d) Community Development
illegally parking in the designated spaces for drivers with a Officer (Generalist)
disability.
5.1 (e) Where grades permit ensure that any new or redeveloped 5.1 (e) As required 5.1 (e) Director Infrastructure
car parks in the Municipality comply with Council’s
Development Control Plan for Access.
5.2 Provision of accessible 5.2 (a) Ensure that all facilities when used for public meetings 5.2 (a) Ongoing 5.2(a) All staff
bathroom facilities. are accessible with toilet facilities.
5.2 (b) Ensure that where new bathrooms facilities are installed 5.3(b) As required 5.2 (b) Property risk and
that they are built according to AS 1428.1 and at a minimum Management Officer
are unisex accessible.
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DISABILITY DISCRIMINATION ACT ACTION PLAN
GOAL 5 – DIRECT SERVICE PROVISION – Ensure that all services provided by Council reflect the needs of the community and that services
continue to be responsive towards those needs.
Issues/barriers Action Strategies Timeframe Responsible Officer
5.3 Access to information 5.3 (a) Ensure that all Council libraries have a collection of 5.3 (a) July 1999 5.3(a) Manager Library Services
talking books and large print books.
5.3 (b) When requested Council will produce principal 5.3 (b) Ongoing 5.3 (b) Senior Administrative
documents in alternative formats. Officer.
5.3 (c) That the availability of principal documents in 5.3 ( c) Ongoing 5.3 ( c) Community Development
alternative formats be advertised. Officer (Generalist)
5.3 (d) That when installing new signs, Council use large print, 5.3 (d) Ongoing 5.3 (d) Manager Development
international symbols where appropriate, and install signage at Control, Director Open Space,
a height that is accessible to all residents. Manager Administration Support
and Customer Service.
5.3 (e) That when Council updates the Parks Signs Manual 5.3 (e) December 1999 5.3 (e) Director Open Space
(adopted by Council in 1989), access issues will be taken into
consideration.
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DISABILITY DISCRIMINATION ACT ACTION PLAN
GOAL 6 - EDUCATION AND PROMOTION – Ensure that Council plays a leading role in educating the wider community on access issues, and that all
public information used by the council is user friendly and accessible to all residents.
Issues/ barriers Action Strategies Timeframe Responsible Officer
6.1 Difficult to read brochures 6.1 (a) where possible Council should attempt to use large print 6.1 (a) Ongoing 6.1 (a) All staff.
on brochures.
6.1 (b) Council should attempt to use plain English on all 6.1 (b) ongoing 6.1 (b) All staff.
documentation and avoid jargon.
6.2 Imagery used in Council 6.2 Ensure that terminology and imagery used in Council 6.2 Ongoing 6.2 Corporate Communications
documentation. publications is positive and enhances the image of a person with
a disability.
6.3 Level of awareness among 6.3 (a) Develop an information kit aimed at developers, 6.3 (a) July 1999 6.3 (a) Community Development
developers, businesses and businesses and service providers regarding relevant legislation, Officer (Generalist)
service providers regarding disability awareness, customer service issues, training, useful
access issues at a design phase contact details and some interesting case studies.
or pre-development phase.
6.3 (b) In liaison with peak bodies, conduct an education 6.3 (b) May 2000 6.3 (b) Community Development
campaign for design professionals as part of their industry’s Officer (Generalist)
professional development program.
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DISABILITY DISCRIMINATION ACT ACTION PLAN
GOAL 7 - ASSET MANAGEMENT - Ensure ease of access to all new Council owned and leased assets are upgraded to required standards as set out in
the Development Control Plans, and Council’s codes and policies.
Issues/ barriers Action Strategies Timeframe Responsible Officer
7.1 Regulatory tools that 7.1 That Council reviews its Development Control Plan for 7.1 (a) October 1999 7.1 (a) Senior Forward Planner.
enforce the consideration of access.
access in development.
7.2 Access requirements of 7.2 (a) That new leasees be informed of the obligations under 7.2 (a) As required 7. 2 (a) Community Development
leasees. the DDA to provide access and that an information sheet Officer (Generalist), Property and
regarding the DDA be included in lease documents. Risk Management Officer.
7. 2 (b) That Council staff in preparing a lease consider access 7. 2 (b) As required 7. 2 (b) Property and Risk
as an issue so that organisations are housed appropriately. Management Officer
GOAL 8 – URBAN DEVELOPMENT – Ensure Council’s codes and policies reflect best practice for everyday life within the Municipality and that they
do not give rise to discrimination on the grounds of disability.
Issues/barriers Action Strategies Timeframe Responsible Officer
8.1 Considering access in all 8.1 As each Council code or policy is reviewed access 8.1 As required. 8.1 All staff.
Council codes and policies. requirements be included where necessary.
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DISABILITY DISCRIMINATION ACT ACTION PLAN
GOAL 9 -WASTE MANAGEMENT-Ensure that all sections of the community are able to use and take maximum advantage of the services provided by
Council in the disposal of waste.
Issues/ barriers Action Strategies Timeframe Responsible Officer
9.1 People with a disability 9.1 (a) Implement provisions made for collection and return of 9.1 (a) Ongoing 9.1 (a) Manager Environment and
and older frail aged people are bins for people who have a disability or are frail aged. Regulatory Services.
unable to move garbage on to
the footpath for pick-up. 9.1 (b) Ensure that any alternative garbage pick up system is 9.1 (b) Ongoing 9.1 (b) Manager Environment and
advertised. Regulatory Services.
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DISABILITY DISCRIMINATION ACT ACTION PLAN
GOAL 10 - LOBBY- With regard to access Council will lobby Federal and State Government and other service providers to provide services and
facilities.
Issues/ barriers Action Strategies Timeframe Responsible Officer
10.1 Inaccessible public 10.1 (a) Council will lobby State Rail, private and local bus 10.1 (a) Ongoing 10.1 (a) Community Development
transport system. operators, and the Taxi Council of New South Wales for Officer (Generalist)
improved access in Ku-Ring-Gai.
10.1 (b) Council will support the proposals in the Transport 10.1 (b) Ongoing 10.1 (b) Director Infrastructure
Standards under the Federal Disability Discrimination Act.
10.1 ( c) Council will lobby the Commonwealth for funding 10.1 ( c) Ongoing 10.1 ( c) Director Infrastructure
needed to achieve accessible public transport infrastructure in
the Ku-Ring-Gai Municipality.
10.1 (d) Council will develop a ten year maintenance program 10.1 (d) December 10.1 (d) Senior Forward Planner
for the upgrading of bus shelters and taxi ranks in the 1999
Ku- Ring-Gai Municipality.
10.2 Access to public 10.2 Council will lobby Telstra to install low height public 10.3 (a) Ongoing 10.3 (a) Community Development
telephones telephone facilities and volume control telephones in the Ku- Officer (Generalist)
Ring-Gai Municipality.
10.3 (b) Council will lobby banks in the Ku-Ring -Gai area to 10.3 (b) Ongoing 10.3 (b) Community Development
install hearing loops on one counter. Officer (Generalist)
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