Care Quality Commission by TBFUOq


									                                            Role Profile

Role Title      Human Resources Assistant

Directorate     Organisation Development and Human Resources

Reports to      Head of Human Resources

Role purpose

      Provide an accurate, customer focussed and comprehensive HR Administrative support
       service to help enable the team to support the organization from a people perspective.

Key responsibilities

      Provide timely and accurate administrative support to HR systems and processes,
       including payroll, absence management, and starters and leavers, and act as the first
       point of contact for employees and managers, providing basic information, signposting, or
       escalating queries appropriately to other members of the ODHR team for resolution;

      Work closely with the HR Advisory Team, other team administrators and coordinators to
       enable the delivery of a proactive and effective HR service to the organization;

      Accurately prepare salary instructions, as authorized by the relevant management teams,
       to Finance and overseas payroll service providers, in relation to any salary amendments
       for staff in all locations, to meet the deadlines and facilitate correct payments;

      Maintain the HR information system (HRIS), other databases, systems and files (including
       International) by updating employee and volunteer records promptly, ensuring data kept is
       legally compliant, and producing relevant documentation, including drafting letters;

      Complete HR processes, including new starters and leavers, absence management,
       immigration records, contract changes and renewals thereby ensuring that all employee
       records are kept up to date, facilitating timely and accurate information retrieval and

      Support employees and managers across the organization to use the Human Resources
       Information System for accurate maintenance of leave and personal details and to enable
       payroll changes to be made so that payments to staff are accurate. Resolve or escalate
       for resolution any issues or queries in a timely manner given the monthly payroll
       processing timeframe for which this is an input;

      Follow work flows, adhere to good practice and be proactive in recommending
       improvements to current processes and systems and implement improvements where
      Understand and use a range of internal systems and processes (eg booking travel and
       accommodation, processing invoices, etc.) and resolve problems using established
       channels to enable HR processes to function effectively;

      Prepare reports on HRIS in an accurate and timely manner, ensuring confidentiality
       related to individuals, ensuring adherence to IS security guidelines;

      Maintain personal and professional development to meet the changing demands of the
       job, participate in performance management discussions and reviews;

      Take responsibility for ensuring all activities carried out promote the value of a diverse
       workforce, do not discriminate against sections of the community covered by equality
       legislation and are compliant with human rights legislation;

      This is not meant to be an exhaustive list of duties. The need for flexibility is required and
       the post holder is expected to carry out any other related duties that are within the
       employee's skills and abilities whenever reasonably instructed.

Person specification

Part one
Knowledge and experience

      Previous experience in a customer facing role in an office environment;
      Elementary knowledge of HR processes and practices and demonstrable capability and
       aptitude for working with a HR information system in an automated environment;
      Demonstrated administrative skills including ability to prioritize work to meet strict
      Demonstrated IT skills, including MS Office, and databases.
Part two
    Effective verbal and written communication skills;
    Accuracy, attention to detail, and the ability to follow instructions;
    Able to communicate with tact and diplomacy;
    Works on own initiative but can also adhere to procedures and systems;
    Able to work in a manner that is consistent with the organisation’s core behaviours and
Part three
Personal style and attributes
    Communicates in a way that generates trust and confidence with colleagues, managers
       and employees;
    Willingness to suggest changes to systems and ways of working to improve efficiency;
    Sees things through to resolution and sets self deadlines for delivery;
    Applies concepts and learning from outside own field/ environment, looking ahead over
       the long-term to deliver improvements and avoid problems;

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