Contents Introduction vii Part I by nHyoND3

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									Contents
Introduction
vii
Part I: Bad Attitude
1
 1. One Tough Babe
3
 2. A Serious Threat
8
 3. Prima Donna
14
 4. The Arrogant A**Hole
19
 5. Cultural Chasm
23
 6. Negative Nelly or Ned
28
 7. Spilling the Beans
34
Part II: Incompetent
41
 8. The Impossible Intern
43
 9. Damaged Goods
48
10. Getting It Wrong
53
11. Friends Forever
58
12. Protected by the Big Boss
63
13. Last to Know
67
Part III: Personal Issues
73
14. The Sensitive Soul
75
15. One Problem After Another
80
16. Too Much, Too Soon
85
17. Got Drugs?
91
18. In the Drink
95
19. Sick and Tired
99
20. Scary Employee
103
21. A Handful of Sex Problems
107
Part IV: Trust and Honesty
111
22. Liar, Liar!
113
23. It's the Little Things
118
24. Over a Barrel
124
25. Con Job
130
26. Pay or Play
135
27. A Favor Backfires
140
28. On the Side
145
Part V: Communication
151
29. Communication Breakdown
153
30. What Are You Talking About?
158
31. Silence Is Golden
163
32. Who's in Charge Here?
167
33. When the Cat's Away
172
34. Putting the Customer First
177
Part VI: Putting It All Together
181
35. Bad Employee or Bad Boss?
183
36. How Bad Is Your Employee (or Employees)?dA Self-Assessment Quiz
188
37. Knowing How to Deal
193
Appendix: Dealing with Difficult Employees Grid
213
Index
219
About the Author
229

								
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