Jackie Norris Consulting
AWWA Section Staff Day
July 22, 2009
Elements of an Effective Volunteer
Well thought-out job descriptions
Effective recruitment and selection process
Clear expectations and accountability
Good volunteer supervision and support
Once you find them, how do you
Be clear about your expectations
Put the right person in the right job
Provide them with good orientation and
Build effective support systems
Recognize them...thank them!
Be clear about expectations....
Written job descriptions
Targeted recruitment messages
Be honest about the job
Why do we want you?
What benefits can we offer?
The Right Person in the Right Job...
Get to know who they are and understand
There are as many motivations as
Interview well and screen appropriately
Not everyone is a fit and you don’t always
have to say yes
Orientation is important
Training to fit the job
Check in periodically
Sometimes may need to re-train
Indication of willingness to commit
Effective support systems...
Understand the difference between supervising
volunteers and paid staff
Make sure they have someone to report to
A place to work with resources to do the job
Accessibility to supervisor
Feedback and evaluation
Tailored to their interests
Never underestimate the importance of a
simple “thank you”
It’s a compliment to ask them to do more
Always be looking for those opportunities
to develop their skills, talents, leadership
Think about a career path
What About Volunteers Who
Find out why
Consider the alternatives
Have a clear grievance process
You can fire a volunteer
Resources to help you....
books...through all the above web sites