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Tiffany LaTour, US Airways, Manager InFlight Training Curriculum & Program Development Tiffany LaTour serves as the Manager, InFlight Training Curriculum and Program Development for US Airways. Having joined America West Airlines as a Flight Attendant in 2004, Tiffany immediately transitioned in to the InFlight Training organization where she has held such roles as InFlight Instructor, InFlight Standards Coach and Curriculum Developer. She worked as part of the team who designed and facilitated the airlines’ merger training program for 8,000 plus crewmembers. Tiffany possesses over 15 years of training and development experience and has worked in various training operations leadership roles for Oakwood Worldwide and a private Child Development & Learning organization. Joint Scenario Based CRM Training in the AQP Environment…Our Solution What happens when you place Flight Attendants and Pilots together in a cabin trainer, provide little to no detail or instructions and say to them “Let’s see how well you work together”. While each scenario is sure to be unique, one thing is for sure – crewmembers will do their best to resolve any situation that comes their way! AQP provides both the platform and structure needed to construct scenario- based joint training programs while the training organization provides an opportunity for crewmembers to work together. Step in to the world of US Airways’ Integrated Joint Training and see how incorporating this methodology in to a Continuing Qualification Training program can lead to more effective crew resource management, crewmember performance and training satisfaction.
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