MassHealth Fact Sheet
Health Care Reform Outreach Grant Program
Who are the outreach grantees?
Direct service outreach grants provide funding to local, consumer-focused, nonprofit groups that are:
Proven, trusted resources in their communities;
Highly knowledgeable about health care reform insurance plans and actively participate in state training;
Culturally and linguistically competent; often members of the community served;
Able to reach and engage individuals and families that are not easily reached through mainstream efforts; and
A valued first hand source of information for the State about community needs, successful outcomes and barriers
How do outreach grants support health care reform goals?
2009 Health Insurance Outreach, Enrollment/Retention, and Provider Linkage Outcomes Demonstrate
Number of Individuals Reached
Outreach grantees offered a high volume of
services for individuals and families each 45,000 39,320
month in 2009. On average grantees 40,000
responded to 33,911 inquiries each month 35,000
from residents in need of information 29,060 29,912 27,228 26,576
25,000 21,912 22,238 22,583
and/or assistance with State health care 20,000 Served
19,461 20,198 19,869 20,132 21,049 21,690 19,806
reform programs and requirements. 15,000 18,680 Encounters
Of those inquiries, an average of 20,446 10,000
individuals each month received needed 0
comprehensive education, enrollment Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec-
and/or retention assistance from grantees. 09 09 09 09 09 09 09 09 09 09 09 09
Over 97,884 individuals were enrolled in public health insurance in 2009 as a result of
assistance from grantee funded organizations.
Annual Renewal Process Assistance Grantees Assist Residents to Retain Health
4,472 4,573 4,169
Insurance and Access Care
3,863 3,908 4,038 3,983 4,101 4,131 3,784 Grantees have extensive knowledge and
3,649 3,524 experience assisting culturally and
3,000 linguistically diverse individuals and families
2,500 retain health insurance coverage. 48,195
2,000 individuals in 2009 received assistance to
1,500 complete the annual renewal process.
1,000 Approximately 43,184 individuals sought
assistance to select a health care provider and
Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec-
nearly 74,861 inquired about preventative
09 09 09 09 09 09 09 09 09 09 09 09 care and wellness programs.
Outreach Grant Program - Current Work Underway
Continue to provide core outreach, enrollment, and retention assistance for applicants and members. In
the current environment, grant organizations are assisting many individuals that have become recently
unemployed and enrolling them in health insurance that best meets their needs.
Ensure assistance to residents, especially individuals and families who experience barriers to care and
need individualized assistance due to geography, race, ethnicity, and language considerations.
Promotion of and education on wellness healthy behaviors and the importance of preventative care,
including important questions to proactively guide visits with health care providers and receiving health
Ensuring individuals not only have an insurance card, but can access needed health care services by
working closely with them to overcome barriers.
Inform residents about important health care reform program and policy changes that may change their
health insurance benefits, through innovative and community oriented regional outreach.
For more information about the grant program including a complete listing of grantees visit