Outline job description for Operations Manager - DOC 2

Document Sample
Outline job description for Operations Manager - DOC 2 Powered By Docstoc
					                                 Café Supervisor
                                (part time: 20 hour week)
                                  Job description

Purpose of Post

To efficiently supervise catering staff enhancing and promoting the reputation of
artsdepot by providing an excellent customer experience. This is a suitable role for a
highly organised self-starter with strong customer service, supervisory,
communication, administrative and IT skills. We are looking for an ambitious,
hardworking candidate with a flexible attitude.

Report to: Café Manager

Supervision of: Casual Café Staff

Member of: Catering Department

Principal Responsibilities

   To be the public face of artsdepot, delivering a comprehensive service to all
    artsdepot customers.

   To carry out catering duties (not limited to serving customers, basic food
    preparation, general café housekeeping, event set-up, programming tills etc.) in
    any catering space at artsdepot or elsewhere as required.

   To be responsible for the opening and closing procedures for cafédepot,
    bardepot and any other catering locations around the venue.

   To supervise café staff including Front of House Assistants, by taking on an
    exemplary role, leading by example, offering advice and direction.

   To supervise café staff working in cafédepot, bardepot and at other confectionary
    retail points around the venue and occasionally at other locations ensuring that all
    tasks are carried out following all café procedures.

   To be friendly and positive in all dealings with the public.

   To ensure that the FOH café and bar foyers are welcoming, presentable and

   To be aware and follow all catering procedures, ensuring café staff carry out their
    role following best practice guidelines.

   To ensure correct and accurate till operation by all café staff at all times

   To be responsible for supervising café staff to ensure that all procedures are
    followed with regards to cash-handling, till operation and general café service.

JD/Cafe Supervisor                                                                 Jan 09
   To supervise, assist and serve at private functions, various points of sale,
    including working in cafédepot and bardepot

   To keep up-to-date on current café systems and procedures

   To be fully conversant with artsdepot facilities and terms of trading

   To be responsible for setting up for events as directed by the Café Manager.

   To assist with any other duties within the department as required

Customer Service

   To meet artsdepot’s agreed standards of dress and appearance including
    branded clothing.

   In conjunction with the Café Manager assist with the training of café staff,
    supervising and monitoring performance to ensure required standards are
    consistently met.

   To attend pre-event briefings to ensure that you have the relevant information
    prior to each shift.

   To ensure a thorough knowledge of events at artsdepot to enable the catering
    department to give the best possible customer service.

   To brief café staff to ensure that essential information is passed on/received and
    that good communication is maintained at all times.

Sales & Marketing

   To be pro-active in selling and cross-selling to meet sales targets

   To actively pursue an in-depth knowledge of the café department’s EPOS

   To deliver and train café staff on end-point sales using computerised and manual

   To ensure that FOH presentation and appropriate music is consistently
    maintained throughout cafédepot and bardepot foyers.


   To be responsible for all cash, cheque and card transactions handled and
    reconcile takings ensuring that all financial procedures are adhered to

   To ensure financial records are maintained and accurate.

JD/Cafe Supervisor                                                              Jan 09

   Represent artsdepot with external stakeholders and the wider arts community,
    building constructive relationships to further the work and profile of artsdepot.

   To attend briefings, meetings and training as requested by the Café Manager

   To check the catering e-mail daily and respond as necessary.

   To work with the Café Manager to ensure that the administration of the
    department is up to date and organised

   As directed by the Café Manager to ensure that essential information is passed
    on to café staff and good communication is maintained at all times.

   To maintain open communication with all users of the building and to be a
    spokesperson between café staff and Management, representing team views.

Health and Safety

   To supervise all café staff to ensure all operations are carried out within the
    relevant Health and Safety legislation.

   To be aware and follow evacuation procedures, including knowing fire exits and
    refuge points.

   To supervise and assist in the safe evacuation of the building.

   To supervise café staff in ensuring the safety of visitors and the security of
    artsdepot is maintained.

Equal Opportunities

   Ensure the intentions and requirements of artsdepot’s Equal Opportunities, Race
    Equality Action Plan and Access policies are applied.

In addition, undertake any other duty or responsibility that may reasonably be
allocated by the Director or the Board

It is a requirement of the Trust that all staff work in a flexible manner compatible with
their jobs and in line with the objectives the Trust must fulfil. Please note that the job
description for this position may be reviewed and amended to incorporate the future
needs of the department and the Trust.

JD/Cafe Supervisor                                                                   Jan 09
Personal Specification


 Minimum of one year’s relevant experience of working in a retail catering
  establishment or similar multi disciplinary theatrical/arts venue with proven
  leadership qualities
 Proven experience of serving and dealing with customers and clients.
 A friendly, welcoming manner with the ability and social skills necessary to deal
  with a range of customers and clients
 Ability to deal effectively and with empathy to all users of artsdepot
 Experience of working within a small multi-skilled team.
 Proven organisational skills and a “can-do” attitude
 Ability to analyse situations and solve problems which may arise in the context of
  the department.
 Track record within quality catering and customer service environment
 A professional appearance with impeccable hygiene standards
 Ability to take instruction and use own initiative when working independently.
 Ability to prioritise and work under pressure with good time management
 Energetic, creative and enthusiastic team player
 Willingness to work flexibly which will require evening and weekend work; all roles
  will involve working on a 7 day rota including evenings, public holidays and

 Good standard of literacy and comprehension
 General café/bar service experience
 Understanding of working within an arts organisation
 Passionate about live performance and the arts in general

JD/Cafe Supervisor                                                                 Jan 09
Conditions of service

 Annual salary is £16,500 pro rata for a 20 hour week. All roles will involve working
  flexibly on a 7 day rota including evenings, public holidays and weekends.

 Regular opening hours of artsdepot will be from 9am until 11pm seven days a
  week, with later opening on occasions, although this may be subject to change

 This post will include out of office hours duties, such as evening meetings and
  events. These are considered to be part of your core commitment to artsdepot.

 There will be no overtime payments, but time off in lieu of significant extra working
  hours may be taken with prior agreement of your line manager.

 There will be an annual salary review effective from the beginning of each financial
  year. There will also be an annual performance appraisal when you will have the
  opportunity to set your targets for the coming year with your Line Manager.

 You will be able to take four weeks holiday pro rata during your first two years of
  continuous employment, and five thereafter excluding statutory public holidays.
  Two weeks of which must be taken in August if requested by the Catering

 You will be expected to actively participate in the implementation of the Arts Depot
  Trust’s policies on equal opportunity, access, cultural diversity and health and

 The job description outlines the duties required of this post to indicate the level of
  responsibility. It is not a comprehensive or exclusive list and duties may be varied
  from time to time which do not change the general character of the job or the level
  of responsibility outlined.

Detailed terms and conditions will be outlined in the staff handbook.

JD/Cafe Supervisor                                                                 Jan 09

Shared By: