Post Title: Library Assistant
Salary: This post has been evaluated at Grade 2. The current full-time salary
range for this grade is £15,151 to £17,329 (£18,340) per annum (pro rata).
Increments to progress up the scale are awarded annually on the 1
September, subject to satisfactory service, until the scale maximum is
reached. The salary figure in brackets represents the level that could be
reached with the award of discretionary increments given for exceptional
performance and contribution by an individual.
Hours: 6 hours per week, Saturday or Sunday 11.30am – 6.00pm (term time)
6 hours per week between Monday – Friday (out of term)
Date: July 2012
Responsible To: User Services Supervisor
This post contributes to the delivery and support of a high quality academic library and information
service and to its continuous development. The post is part of a team providing user-focussed
services and supporting teaching and learning.
The Combined Universities in Cornwall initiative (CUC) is a partnership of Further and Higher
Education institutions: Cornwall College, Truro College, University College Falmouth, the
University of Exeter and the University of Plymouth, working together in and for Cornwall. This
post is part of University College Falmouth's CUC Phase 3 growth. For more information on the
CUC see www.cuc.ac.uk.
Main tasks and responsibilities
1. To support the agreed provision of library and information services to students of University
College Falmouth and the University of Exeter, Cornwall Campus, and all registered users.
This may include evening and weekend work.
2. To assist in the provision of an effective library counter service, to ensure the efficient issue
and return of collection items including holds, general enquiries, inter-site loans, processing
of materials, financial operations, shelving duties.
3. To provide initial support to users within the Library including guidance and support in
information retrieval both print and electronic, use of reading lists and the VLEs.
4. Communicating effectively with a range of users explaining sometimes complex procedures
and resolving problems and to refer specialist enquiries effectively and appropriately.
5. To contribute to team meetings, working groups etc. as part of the aim of developing and
maintaining a high quality level of service.
6. To empty and process the returns bins on the RFID machines
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7. To run and process user services reports, including RHA, hold shelf and recalls
8. To process new stock so that it is ready for loan.
9. To provide cover for the enquiry desk as required.
10. Regular evening and occasional weekend work as agreed.
General Duties and Responsibilities
1. To work within and actively support the equality and diversity policies and practices of
University College Falmouth.
2. To notify a more senior member of staff of any errors or concerns at the earliest
3. To participate in the College’s Annual Performance Development Review Process.
4. To ensure that the University College’s cross-cutting themes of partnership, equality and
diversity and sustainability inform all activity related to the role.
5. To ensure communications systems and practices support effective management
arrangements and promote good relations with staff and students.
6. To work within a framework of effective governance, ensuring compliance with relevant
Regulations, Legislation/Policies and Procedures.
7. To be responsible for your own continuing self-development.
8. Working within the Health and Safety at Work Act, the post holder has a legal duty to take
reasonable care for Health and Safety both for themselves and others who may be
affected by their actions. They are also required to undertake Health and Safety training
commensurate with the level required by the post and to take part in risk assessment
procedures and the implementation of agreed recommended work practices within the
9. To undertake other duties not specifically stated above, which from time to time are
necessary for the effective performance of the University College’s business without
altering the nature or level of responsibility involved.
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Post title: Library Assistant
Attributes Essential requirements Desirable requirements
Education/Qualifications A good level of education Degree level
Experience/Knowledge Previous experience of working in a Previous experience of
customer facing role, responding to a working in a library or
range of varied requests and resolving learning technology
queries raised. environment, especially
in an academic context
Administrative experience which has
enabled the development of a good level
of competence working accurately and
efficiently with paper based and
Ability to use IT, standard IT packages
Skills/Personal requirements IT qualification
and research the Internet effectively
Ability to work effectively as part of a
High level of self-motivation and ability
to work on own initiative
Ability to communicate effectively and
appropriately with all levels of users.
Flexibility – hours and duties may alter to
reflect the changing needs of the service
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