HN205: Applied Skills for Human Services
Unit 1: Introduction to the Interview Process
Wendy L. DuCassé, MSW, LCSW
AIM username: InstructorWLD
Welcome to class!
-What do you prefer to be called?
-Where are you from?
-What are your areas of interest in human services?
It’s a Balancing Act!
I know you have a lot of responsibilities to juggle.
Balancing a job, education, and family can sometimes feel
Help Is on the Way!
Whether you are new to the online learning environment, or a
seasoned veteran, I am sure you will find some helpful
information in this presentation that will assist you in making
this semester a successful one.
How Do I…
The most common question students may have (but not ask) is
“How do I do well in this course?” Guess what!
**This is nothing to lose sleep over.
**Following are some simple hints you can follow to increase
your chances for success.
Hint 1: Print AND Read the Syllabus
“When a project is due?”
“What is my instructor’s AIM username?”
“What is the late work policy?”
All this information (and a lot
more!) is contained in the course
About the Discussion Board
It’s important because:
1. This is our classroom!
2. Your posts show your level of understanding of the
Remember that your DB posts will account for 36% of your
grade…so even if you do everything else perfectly, your
final grade would be a 64%
More on the DB…
Quality DB posts will:
-be written in complete sentences with punctuation, correct
-reference the week’s reading/topic(s)—it’s time to show what you
-be 100 words (initial response)
**responses to peers: 50-100 words
There are three projects for the term:
-Unit 2, worth 125 points
-Unit 4, worth 145 points
-Unit 6, worth 125 points
-Unit 9 (Final Project), worth 200 points
Submitting Your Work…
All work is due by 11:59p.m. EST for that week’s unit. For
example, your Unit 1 DB posts are due on Tuesday, March 8th
by 11:59p.m. EST.
All work is due by Saturday of Unit 10.
Refer to the syllabus for additional details regarding this
policy and other policies.
Netiquette (Net Etiquette)
Here are three quick reminders about etiquette on the Discussion
Board and for seminar:
1. Please do not type in all caps. THIS LOOKS LIKE
SCREAMING TO SOME PEOPLE AND MAY BE
2. Avoid using acronyms whenever possible, unless you clarify
what they stand for. For example, “DB” stands for
Discussion Board to us, but it could be a number of things
to other people—Defensive Back in football, data base,
decibel, David Bowie, date before…see what I mean?
3. Avoid the use of curse words and other offensive language.
To Sum it Up…
1. Read the recommended readings for the week.
2. Develop a time management plan—it will be imperative
that you learn to juggle life and education successfully.
3. Communicate with me. If you are experiencing a family
emergency or something else, let me know! I will do
what I can to work with you. I can’t help if you don’t
let me know!
4. Refer to your syllabus for grading expectations. Use the
grading rubric as a guide to ensure that you’ve included all
important information in your submissions.
Now…What We’re Here For!
An interview is “a professional interaction entailing a dialogue
between helper and client”.
-making an initial assessment
Understandings of Interviewing:
-Competent practitioners know how to begin interviews.
-Competent practitioners know how to focus them on relevant
-Competent practitioners know how to conclude interviews.
Things to Consider: The Single Interview
Processes and stages within the single interview
Beginning the interview effectively
Responding with a range of reflective and empathic responses
Managing direction and movement throughout the interview
Achieving the work of the interview
Managing the conclusion
Things to Consider: Several Interviews
1. making a connection, exploring, gathering
2. identifying strengths, finding direction, setting goals
3. action strategies
Challenges and Barriers
The following are factors that may impact the interviewing
process with clients:
-personal and social contexts
-values contexts (us vs. them)
-organizational contexts of our work
-gendered contexts of our work