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					  Dispute Resolution
Overview of State Performance Plan Indicators

      16 – Citizen Complaints,
      17 – Due Process,
      18 – Resolution Settlement Agreements, and
      19 – Mediation Agreements
     This power point includes:
1.    A description of each indicator;
2.    The SPP targets for each year and whether
      our State met the targets;
3.    Any additional pertinent information
      related to the indicator (if applicable);
4.    A list of some of the improvement
      activities included in the State’s SPP/APR
      for the indicator;
5.   A description of how the indicator
     might impact a district’s determination
     level (as described in WAC 392-172A-
     07010); and
6.   Contact information for questions about
     the indicator.
Citizen Complaints
   Indicator 16: Percent of signed written
    complaints with reports issued that were
    resolved within the 60-day timeline (or a
    timeline extended for exceptional
    circumstances). (20 U.S.C. 1416 (a)(3)(B))

   Data for this indicator are generated and
    maintained by OSPI’s Special Education department.
 State Targets – Indicator 16
     Year           Target         Actual       Met Target?

    2005-06         100%            98%            No
    2006-07         100%            93%            No
    2007-08         100%            100%           Yes
    2008-09         100%            TBD            TBD

    2009-10         100%            TBD            TBD

    2010-11         100%            TBD            TBD



Note: Since this is a Compliance Indicator, States are
federally-required to set the target at 100% for all years.
Due Process
   Indicator 17: Percent of adjudicated
    due process hearing requests that were
    adjudicated within the 45-day timeline (or
    a timeline that is properly extended by
    the hearing officer). (20 U.S.C. 1416 (a)(3)(B))


   Data for this indicator are generated and
    maintained by OSPI (Administrative Resources
    and Special Education departments).
 State Targets – Indicator 17
     Year           Target         Actual       Met Target?

    2005-06          100%           100%           Yes
    2006-07          100%           100%           Yes
    2007-08          100%           93%            No
    2008-09          100%           TBD            TBD

    2009-10          100%           TBD            TBD

    2010-11          100%           TBD            TBD



Note: Since this is a Compliance Indicator, States are
federally-required to set the target at 100% for all years.
    Resolution Settlement Agreements

   Indicator 18: Percent of hearing requests
    that went to resolution sessions that were
    resolved through resolution session
    settlement agreements (20 U.S.C. 1416(a)(3)(B))


   Data for this indicator are generated by
    Washington’s Office of Administrative Hearings
    and maintained by OSPI’s Special Education
    department.
 State Targets – Indicator 18
      Year          Target         Actual       Met Target?

    2005-06      (baseline year)    18.5%      (baseline year)

    2006-07           20%           19.3%             No
    2007-08           22%           41.9%             Yes
    2008-09           25%           TBD               TBD

    2009-10           25%           TBD               TBD

    2010-11           25%           TBD               TBD


Note: Since this is a Results Indicator, States are
permitted to set their own targets.
Mediation Agreements
   Indicator 19: Percent of mediations
    held that resulted in mediation
    agreements. (20 U.S.C. 1416(a)(3)(B))

   Data for this indicator are collected by Sound
    Options Mediation Group and maintained by
    OSPI’s Special Education department.
 State Targets – Indicator 19
      Year          Target         Actual       Met Target?

     2005-06          85%            87%           Yes
     2006-07          85%            82%           No
     2007-08          86%           78.5%          No
     2008-09          87%           TBD            TBD

     2009-10          88%           TBD            TBD

     2010-11          89%           TBD            TBD


Note: Since this is a Results Indicator, States are permitted
to set their own targets.
SPP/APR Improvement Activities
   Here are some of the improvement
    activities included in our SPP/APR to
    address these four indicators:
    ◦ Model state forms were created/updated,
      including forms related to due process and
      resolution agreements;
    ◦ Regional WAC trainings were conducted in
      the fall of 2007, including an overview of the
      new requirements related to dispute
      resolution;
Improvement Activities (cont.)

◦ Ongoing training related to dispute resolution
  continues to be provided to school
  administrators, regional ESDs, parents,
  advocates, other agencies, etc.;
◦ Data tracking systems were created/updated to
  ensure accurate data collection and reporting;
◦ OSPI staff continue to provide ongoing training
  to Administrative Law Judges (ALJ’s);
Improvement Activities (cont.)

 ◦ The State’s contracted mediator, Sound
   Options Mediation Group, provides trainings
   to regional ESDs, parents, and others;

 ◦ AND MORE…
Impact on Determinations
 Indicators 17, 18, and 19 do not currently
  impact a district’s determination level.
 An individual district’s compliance with
  citizen complaint corrective actions
  (associated with indicator 16) will impact
  the district’s performance on criteria 2 of
  the determinations process (timely
  correction of non-compliance).

See the next slide for more information…
  Determination Criteria 2 –
  Timely Correction of Non-compliance
                Description                       Determination Level
The district complied with all corrective
                                                            1
actions that were ordered as a result of a
                                                   (Meets Requirements)
citizen complaint in a timely manner.

The district complied with all corrective
actions that were ordered as a result of a                   3
citizen complaint , but did not complete the        (Needs Intervention)
actions within one year of notification.

The district did not comply with all                         4
corrective actions that were ordered as a            (Needs Substantial
result of a citizen complaint .                        Intervention)


     Note: There is no determination level 2 criteria for this indicator.
    Contact Information
 For questions about indicators 16, 17, 18,
  and 19, contact Pam McPartland at:
  Pamela.McPartland@k12.wa.us
 For information about the Office of
  Administrative Hearings, visit:
  http://www.oah.wa.gov/
 For information about mediations, visit the
  Sound Options Mediation Group website at:
  http://www.somtg.com/

				
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posted:9/13/2012
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