Sr. Info Sys Tech

							                           District Network Support Specialist

DEFINITION

        Under the supervision of the District Technology Coordinator, this position primarily
provides technical support for all of the district’s network systems.

REPORTS TO: DISTRICT TECHNOLOGY COORDINATOR

SUPERVISION

        May direct the work of junior Technology Support Specialists.

DISTINGUISHING CHARACTERISTICS

        Installs, configures, maintains and troubleshoots the district’s network servers and
workstations. Monitors network performance and recommends upgrades and improvements as
necessary. Resolves network problems and offers technical assistance to users.

PERFORMANCE RESPONSIBILITIES

         In addition to performing the duties of the District Technology Support Specialist, this
position does the following:

           Installs, maintains and monitors the district’s computer networks components
            including routers, switches, hubs, cabling, network cards, workstations, and servers.
           Installs and configures networking operating systems including Novell, Windows NT,
            Appleshare, and Linux.
           Performs routine server maintenance
           Performs in-depth troubleshooting of network-related problems
           Performs systematic preventative maintenance on district servers including mail
            servers
           Researches and provides solutions to technical problems relating to the district’s
            network
           Monitors and analyzes network system performance and projects future needs
           Maintains network IP address assignments
           Documents all service calls
           Assist District Technology Coordinator in maintaining district computer equipment
            inventory
           Assist the District Technology Coordinator in documenting and maintaining network
            topology for each facility
           Provides technical training to associate technicians
           Meets regularly with the District Technology Coordinator to review district-wide
            technology support requests
           Perform other duties as assigned by the District Technology Coordinator

QUALIFICATIONS

Knowledge of:
        MS-DOS, Windows, and Macintosh operating systems
        Common application software including word-processing, spreadsheet, database, and
          email
        HTML and web page development tools
        Microcomputer installation, repair, testing and troubleshooting
             Microcomputer diagnostic software, virus checking software, and desktop security
              software
             Network management and diagnostic software
             Novell, Windows NT, Appleshare, and Linux networking operating systems
             Network principles, topology, and protocols and standard ethernet network
              components
             Safety precautions relating to computer equipment

Ability to:
             Analyze and solve network hardware and software problems
             Communicate effectively with other employees using tact, courtesy, and good
              judgment
             Read and understand technical manuals and instructions
             Prepare and maintain accurate records and reports
             Physically perform assigned duties

EXPERIENCE

         A minimum of five years experience working with computer systems and networks or
         equivalent education. Work experience should include:
          Installation, configuration, troubleshooting, repair and maintenance of computer
             systems
          Implementation and maintenance of computer networks
          Demonstrated familiarity with network administrative software

EDUCATION

         An Associates degree in related field or equivalent combination of work experience and
         technical training is required. A Bachelor’s degree in a related field or an equivalent
         combination of education and experience is preferred. Related fields include but are not
         limited to Computer Science, Computer Information Systems, Digital Systems
         Technology.

NECESSARY SPECIAL REQUIREMENTS

         Valid Oregon Driver’s License

PHYSICAL REQUIREMENTS

1.       In an eight-hour day employee may:
         a. Stand/Walk           [ ] None [ ] 1-4 hours [x] 4-6 hours [ ] 6-8 hours
         b. Sit                  [ ] None [] 1-3 hours [ x] 3-5 hours [ ] 5-8 hours
         c. Drive                [ ] None [x] 1-3 hours [ ] 3-5 hours [ ] 5-8 hours

2.       Employee may use hands for repetitive:
         [x] Single grasping [x] Pushing and pulling [x] Fine manipulation

3.       Employee may use feet for repetitive movement as in operating foot controls:
         [ ] Yes           [x] No

4.       Employee may need to:
         a. Bend           [x] Frequently    [ ] Occasionally   [ ] Not at all
         b. Squat          [x] Frequently    [ ] Occasionally   [ ] Not at all
         c. Climb Stairs    [ ] Frequently   [x] Occasionally    [ ] Not at all
         d. Lift           [x] Frequently    [ ] Occasionally   [ ] Not at all
5.     Lifting:
       [ ] Sedentary Work: Lifting 10 pounds occasionally with frequent sitting and occasional
       standing / walking.
       [ ] Light Work: Lifting 20 pounds occasionally with occasional sitting and frequent
       standing / walking.
       [x] Medium Work: Lifting 50 pounds occasionally, 25 pounds frequently with occasional
       sitting and frequent standing / walking.
       [ ] Medium Heavy Work: Lifting 75 pounds occasionally, 35 pounds frequently with
       occasional sitting and frequent standing / walking.
     [ ] Heavy Work: Lifting 100 pounds occasionally, 50 pounds frequently with occasional
       sitting and frequent standing / walking.