PowerPoint Presentation

							Leading - the changes in myself
Joanna Nightingale
THE START OF THE LEADERSHIP JOURNEY                               THE OUTCOMES OF USING THE COVEY HABITS
Recognition of my leadership skills at the start of the program   I was told I would be a different person at the finish. I recognise
                                                                  personal differences exhibited after such a short time
Using Covey’s 7 habits of highly successful people:
                                                                  •Increase in confidence and self belief. Realising I have the ability to
•Be proactive                                                     help others develop and improve. Realising we are all “just people”
                                                                  trying to do our best

                                                                  •Consideration to the mid and long term outcomes of the service, the
•Begin with the end in mind                                       well being of the staff and the patient experience

                                                                  •Recognising the difference between urgent and important. Changing
•Putting first things first                                       focus to “important” has reduced the “urgent” and increased efficiency
                                                                  and satisfaction

                                                                  •Recognising my emotional intelligence and using it to it’s full potential.
•Thinking win : win                                               Giving staff the time and support they require has enabled them to
                                                                  become more confident and efficient

•Seeking first to understand, then be understood                  •Increasing the time spent in communicating with staff has resulted in a
                                                                  dramatic increase in staff self belief and positive attitude. People enjoy
                                                                  communication and respond well to this interaction

•Synergise                                                        •Asking staff how they view their team members and their place within
                                                                  the team has unlocked a team synergy that did not appear to be
                                                                  recognised previously. Listening on 3 levels to hear the content, the
                                                                  feelings and the person’s intention has proved priceless
•Sharpening the saw
                                                                  •Personally has been the hardest of all the habits to master. I do
                                                                  recognise now that for true leadership I must be comfortable to be me
Developing efficiency in blood sciences utilising the
Lord Carter of Coles model
Joanna Nightingale
  Current position:
  •High throughput laboratory with sophisticated automation processing all
  primary care work for East Kent plus “in” and “out” patient samples around
  the Ashford area

  •Two other laboratories at Canterbury and Margate have far less work
  being processed and appear less efficient in terms of samples but still
  require significant manpower to cover the acutely ill patients on both sites
  24/7

  Using Covey’s habits:
  •Do we need 3 fully operational laboratories in East Kent, CPA compliant,         Drivers for change:
  24/7 day working?
  •Is this achievable and sustainable within current financial envelope?            •Lord Carter of Coles
  •Asked staff for their views on future service models and how efficiency
                                                                                    •Financial pressures and value for money
  could be improved
  •Started to consider the requirements of the clinical users of Pathology to       •Correct skill mix of staff
  further shape the future of blood sciences within East Kent                       •Lack of registered scientists nationally
                                                                                    •Sophisticated automation
  •How does this benefit the patient?
  •Improved dwell time from sample collection to result delivery and                Creating the Carter laboratory:
  diagnosis
                                                                                    True continuous process of working pattern
  •Utilising the staff skills more effectively improves quality of work and staff
  moral                                                                             Right staff with right skills in the right place at the right time
  •Rotation of staff between sites has started to remove the silo mentality         Synergistic sophisticated automation across all laboratory sites
  seen in the past with no empathy for colleagues on other sites.
  •Rotation of staff has increased staff skills and competencies