LOUGHBOROUGH REHOMING CENTRE
Job Title: Rehoming Centre Assistant Manager (Administration)
Reporting to: Rehoming Centre Manager
Location: Dogs Trust Loughborough Rehoming Centre
Revised: January 2012
Answerable to the Manager and working within the management team with primary responsibility for office management, the
supervision of reception staff, and the compilation of accurate records, but also required to be familiar with the duties of other
members of the management team in order to stand in for them during periods of absence.
Responsible for keeping accurate and up to date records of dog movements, veterinary appointments, adoptions, foster
dogs, neutering vouchers and any other such records required by Standard Operating Procedures (SOPs),
Administrative Guidelines and Instructions (AGIs), by custom or as requested by Head Office or the Centre Manager.
Responsible for the daily cashing up, for security of cash, for keeping accurate accounts and for weekly banking and for
providing information to Head Office Finance Department as required..
Responsible for ensuring that receipts are issued for monies received, that donations are correctly accounted for and
Responsible for the management of the Rehoming Centre office.
Responsible for the management of the reception area, its cleanliness, its overall presentation, including stocks of
leaflets and for the supervision of the staff working within reception.
Present a professional and friendly approach to customers and visitors to the centre both face to face and on the
telephone and ensure that queries are dealt with in a timely and efficient manner.
Responsible for keeping a register of volunteers and for the administration and documentation of volunteers as specified
in the appropriate Administrative Guidelines and Instructions (AGIs).
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Responsible for coordinating visits by sponsors to their sponsor dogs and for answering queries relating to those dogs.
Responsible for keeping records of staff attendance, holidays and sick records.
Assist and support volunteers working in customer and administrative roles.
Report to the manager and maintenance staff any defects or maintenance requirements in the office and reception areas
and coordinate the work of the maintenance staff throughout the Rehoming Centre.
Ensure that stocks of stationery, cleaning materials etc are maintained at an adequate level.
Be thoroughly familiar with Standard Operating Procedures (SOPs), Administrative Guidelines and Instructions (AGIs)
and the policies of Dogs Trust.
Assist the Manager with the recruitment, selection and training of staff.
Develop and maintain a good working relationship with other members of staff, helping to foster good morale within the
Centre, anticipating problems with staff where possible, advising the Manager of such problems and helping in their
Promote the work of Dogs Trust, and specifically the Centre, through the media, the public, local vets etc, whilst always
protecting the image of Dogs Trust.
Assist the Manager in ensuring that all Health and Safety procedures, as deemed necessary after assessment of risk,
are implemented and followed.
Develop a sound knowledge of the roles of the Manager and Assistant Manager (Operations), in order to carry out their
duties during periods of absence.
Work on a rota basis to include regular evening and weekend work plus overnight duties as required.
Carry out other duties as directed by the Rehoming Centre Manager, Assistant Operations Directors, Operations
Director or Chief Executive.
The successful candidate will have supervisory experience plus experience of caring for animals in a rehoming environment.
They will have proven dog welfare, administrative and customer care skills with the ability to handle situations in the best
interests of both the customer and the organisation.
Excellent communication skills, both verbal and written with good organisational and interpersonal skills are essential. A self-
motivator with huge amounts of energy, commitment and enthusiasm, the successful candidate must demonstrate the
flexibility and empathy required when working with people and animals. The candidate will be driven, positive and good
humoured and enjoy working in a close knit team.
The successful candidate must have a current driving licence.
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A commitment to the aims and objectives of Dogs Trust is important.
The Assistant Manager will be a representative of Dogs Trust and therefore the image presented is important. A uniform is
provided and must be worn during working hours.
In the interests of health and safety and to perform a physically active job, staff are required to maintain a suitable level of
fitness to enable them to perform their job effectively and may be required to undergo periodic fitness assessments which will
be provided by Dogs Trust.
NB There will be a requirement to travel to residential courses away from home and the Rehoming centre.
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