VIEWS: 2 PAGES: 11 POSTED ON: 9/12/2012
UTAH STATE LIBRARY ANNUAL REPORT ON THE STRATEGIC PLAN (Including 4th Quarter Outputs) Action Plan Tasks and Activities 2004-2005 July 2004-June 2005 OBJECTIVE 1: Develop information resources and services, and improve skills among Utah’s library directors and staffs, board members, and government information providers. STRATEGY 1.1: Develop bibliographic access to library collections, and the sharing of library resources. Number of Items Cataloged by CatExpress Libraries 1st Quarter: 8,429 2nd Quarter: 8,199 3rd Quarter: 7,702 4th Quarter: 11,848 Annual Total: 36,178 Highlight: The San Juan County Library, the Gunnison Civic Library, the Hyrum City Library, the Lehi City Public Library, the Pleasant Grove Public Library, the Box Elder County Bookmobile Library, and the Tri-County Bookmobile Library have become CatExpress libraries, bringing the total to twenty-two. Number of Searches of Academic Library (Utah's Catalog) and Public Library (Utah Multi-Catalog Search) Holdings through the KVK Search Software. 1st Quarter: 11,429 2nd Quarter: 13,590 3rd Quarter: 15,147 4th Quarter: 10,116 Annual Total: 50,282 Number of Page Views of Public Library (Utah Multi-Catalog Search) Holdings through the KVK Search Software. 1st Quarter: 5,693 2nd Quarter: 6,308 3rd Quarter: 7,883 4th Quarter: 7,382 Annual Total: 27,266 1 Interlibrary Loan Requests 1st Quarter: 3,304 2nd Quarter: 2,764 3rd Quarter: 3,577 4th Quarter: 4,250 Annual Total: 13,895 Number of Books Circulated to Libraries from the USL Collection 1st Quarter: 1,730 2nd Quarter: 1,646 3rd Quarter: 1,969 4th Quarter: 1,660 Annual Total: 7,005 Highlight: AudioBooks collection added to USL lending collection. USL’s online catalog has been expanded to include the holdings of the Utah Department of Transportation, and work is under way to develop a cooperative agreement with the State Law Library to share the use of our Horizon software. Number of Books Circulated to Libraries from the USL Professional Collection 1st Quarter: 47 2nd Quarter: 43 3rd Quarter: 62 4th Quarter: 57 Annual Total: 209 STRATEGY 1.2: Develop online information content, and library collections. Public PIONEER Government Information Views 1st Quarter: 1,722 2nd Quarter: 1,997 3rd Quarter: 2,262 4th Quarter: 1,988 Annual Total: 7,969 gilsUtah! (Government Information Locator Service) Visits 1st Quarter: 24,428 2nd Quarter: 21,652 3rd Quarter: 24,018 4th Quarter: 29,125 Annual Total: 99,223 2 State Publications Depository module purchased from Dynix. USL has begun a pilot project to preserve and make accessible state publications. Average Daily Searches on State Search Engine 1st Quarter: 4,601 2nd Quarter: 4,666 3rd Quarter: 6,391 4th Quarter: 0,000* Total 1st, 2nd, 3rd: 15,658 *USL no longer involved in State search engine development Utah State Library (USL) Website Usage Page Views Visits 1st Quarter: 83,502 33,328 2nd Quarter: 88,324 35,511 3rd Quarter: 116,962 43,189 4th Quarter: 99,733 41,104 Annual Total: 388,521 153,132 USL website (http://library.utah.gov) migration completed Public PIONEER Website Usage Page Views Visits 1st Quarter: 184,620 50,683 2nd Quarter: 215,525 65,170 3rd Quarter: 260,014 77,742 4th Quarter: 285,767 79,889 Annual Total: 945,926 273,484 Aggregate Website Usage (USL Website, Public PIONEER) Page Views Visits 1st Quarter: 268,104 84,011 2nd Quarter: 303,849 100,681 3rd Quarter: 376,976 120,931 4th Quarter: 385,518 120,993 Annual Total: 1,334,447 426,616 Public PIONEER Premium Database Usage (Results Retrieved) Page Views 1st Quarter: 123,851 2nd Quarter: 185,409 3rd Quarter: 180,194 4th Quarter: 153,900 Annual Total: 643,354 3 Remote Patron Authentication (Home Access to Public PIONEER Premium Databases) 1st Quarter: 1,975 2nd Quarter: 2,096 3rd Quarter: 2,245 4th Quarter: 2,485 Annual Total: 8,801 Reference Questions Answered by USL Staff 1st Quarter: 481 2nd Quarter: 418 3rd Quarter: 526 4th Quarter: 479 Annual Total: 1,904 Number of Patrons of Library for the Blind and Disabled 1st Quarter: 16,173 2nd Quarter: 15,196* 3rd Quarter: 15,655 4th Quarter: 16,101 * Decrease due to the purge of files of deceased patrons New Patrons of Library for the Blind and Disabled 1st Quarter: 316 2nd Quarter: 311 3rd Quarter: 363 4th Quarter: 453 Annual Total: 1,437 Circulation to Patrons of Library for the Blind and Disabled 1st Quarter: 65,521 2nd Quarter: 62,451 3rd Quarter: 73,492 4th Quarter: 70,997 Annual Total: 272,461 Interlibrary Loans from Multi-State Center Collection 1st Quarter: N/A 2nd Quarter: N/A 3rd Quarter: 10,047 4th Quarter: 8,409 Total 3rd, 4th: 18,456 The USL's new website for the blind and disabled (http://blindlibrary.utah.gov ) was completed in October, 2004. It is fully compliant with the provisions of the American's with Disabilities Act, Section 508. 4 Staff of the Library for the Blind was trained in the use of the new book circulation software (KLAS). The USL's Radio Reading Service for the Blind was converted from analog to digital format in the fall of 2004. Plans are in place now to stream the digitized radio programming to the new website for the blind and disabled, making possible broader and more reliable distribution of radio programming to outlying patrons statewide over the Internet. Radio reading staff and volunteers were trained in the use of the new digital recording equipment for radio programs. The Utah Voters Pamphlet for the 2004 Election was recorded and translated to Braille for the Lt. Governor's Office and the USL to use with blind or visually impaired voters. All warehouse staff completed training and were certified for use of the forklift. A total of 52,529 cassette book machines are now in storage, ready for distribution to regional libraries for the blind throughout the United States. The State of Oregon has contracted with Utah for Braille service for Oregon residents, which will begin on July 1, 2005. National Library Service (NLS) staff visited the USL's Multistate Center on an annual visit to assess if the operation is in compliance with its standards. NLS staff also determined the status of talking book machines in storage. USL's manager of the Library for the Blind and Disabled, Bessie Oakes, attended the NLS Western/Midland Conference, and will be the chair of the Conference for the next two years. STRATEGY 1.3: Develop continuing education, training, and consulting for librarians and library trustees. Public PIONEER / Internet Content Training Events Attendees Contact Hours 1st Quarter 2 34 96 2nd Quarter 7 153 3,258 3rd Quarter 3 37 88 4th Quarter 10 87 174 Annual Total 22 311 3,616 5 Continuing Education Events Attendees Contact Hours 1st Quarter: 11 334 1,876 2nd Quarter: 4 73 448 3rd Quarter: 6 97 762 4th Quarter: 3 72 548 Annual Total: 24 576 3,634 OBJECTIVE 2: Advance library services and access to information for all of Utah’s residents through funding, technology, outreach, partnerships, and by effectively administering the USL. STRATEGY 2.1: Advance through funding and administering library grants and the service standards that libraries are required to meet in order to qualify to receive them. The 2004 Legislature adopted legislation requiring that public libraries have in place an Internet filter on publicly accessible workstations to be eligible for grants. Working with Utah's public libraries, by March 31, 2005, USL had issued letters of compliance to 64 of Utah's public libraries, qualifying them to receive state and/or federal grants. One library requiring the policy and the Internet filter remains in process. State / Federal Grants awarded to libraries: Number of Aggregate Grants Awarded Dollar Amount 1st Quarter: 0 $0 2nd Quarter: 21 $225,000 3rd Quarter: 94 $1,083,086 4th Quarter: 0 $0 Annual Total: 115 $1,308,086 STRATEGY 2.2: Advance through the effective use of technology. The USL initiated in the fall of 2004, the use of the Internet software, SKYPE, to make possible personal participation in important meetings by individuals living at great distance from the central meeting site (USL, Salt Lake City). The connection is much better than the telephone, and the costs associated with travel are eliminated. In February 2005, USL's Library for the Blind upgraded its integrated library system (KLAS) to the new version, which brings important enhancements and increased reliability. 6 STRATEGY 2.3: Advance through outreach to librarians, trustees, and library customers. In January 2005, the USL Library for the Blind received the results of a customer satisfaction survey in which 93% of the customers of the Library for the Blind gave a rating of excellent or good on the service they are receiving. Six rural libraries have been targeted as having large and rapidly growing Hispanic populations. Each library has been given consulting support, training and grant dollars to expand its Spanish collections, and its services to the Spanish-speaking. In January 2005, staff of the USL Library for the Blind participated in a senior citizen outreach event at the Centro Civico Mexicano, which was organized and sponsored by the Utah Office of Hispanic Affairs. In addition to demonstrating Spanish-language cassette magazines, applications for service and brochures about the program—in Spanish—were distributed. USL staff members have worked with the Utah Library Association (ULA) Legislative Committee to plan and implement training that focused on networking for Utah library trustees, friends, and supporters. This training and networking was cooperatively sponsored by the USL and by ULA. ULA and the USL presented trustee training as part of the May 2005 ULA Conference. STRATEGY 2.4: Advance through partnerships that optimize service capacity, budget, and staff resources. Twenty-eight bookmobile librarians and technicians attended the Great Utah Bookmobile Workshop in Salt Lake City on November 29 - 30. Bookmobile staff were excited that this annual training has been reinstated. The San Juan County Bookmobile is the first bookmobile in the State equipped with a satellite dish to successfully offer Internet from the bookmobile. This first step promises the possibility of providing Internet from all bookmobiles in Utah. 7 On March 31, 2005, the State Library Board reviewed and adopted a policy redefining the collaborative relationship between the USL and county governments in the provision of bookmobile services. The USL cooperates with the Utah Academic Library Consortium (UALC) and Utah school libraries (Utah Education Network) in the purchase of selected premium databases. Public PIONEER Premium Database Usage (Results Retrieved) 1st Quarter: 123,851 2nd Quarter: 185,409 3rd Quarter: 180,194 4th Quarter: 153,900 Annual Total: 643,354 Public PIONEER has added a new Premium Database, HeritageQuest, a genealogical database, effective May 1, 2005. Volunteers (who annually contribute hours comparable to more than 24 FTE employees) are utilized to provide services to the blind and disabled, as well as to complete other tasks. Volunteer Services for the Library for the Blind Number of Hours Volunteers Donated 1st Quarter: 112 14,302 2nd Quarter: 159 14,991 3rd Quarter: 140 10,739* 4th Quarter: 126 11,132 Annual Total: 51,164 * The program was down for a period because of staffing changes at the Utah Department of Corrections. o USL staff honored volunteers from Salt Lake City area with a dinner on April 21,2005, at which Jeopardy champion Ken Jennings was the guest speaker. o USL staff honored volunteers from the St. George area with a luncheon held in St. George on June 15, 2005. STRATEGY 2.5: Advance through the effective administration of the USL. As the USL began implementing the new Strategic Plan the library administration assessed services and responsibilities. This has resulted in reassignments, new and flexible team projects, and more working together as the USL and less separation by function. 8 USL staff obtained training to enhance their ability to accomplish the missions of the USL and the State of Utah: o Designated staff attended selected meetings throughout the year that were essential to the functions of their positions. Assignments and reporting structure were changed according to new directions. In February 2005, USL hired a new librarian, Krista Griffiths, whose primary assignment is in the Library for the Blind. Business office staff (Béla Vastag and Debbie Reese) have utilized existing software (Excel) to streamline and improve several processes, which allows the USL to be more efficient and to better serve our customers, as well as meet all State and Federal requirements. o 18.104.22.168 – Created an electronic payment tracking and transmittal system using Excel. We no longer print and file paper transmittals in several places. The organization and search functions of Excel have reduced the monthly FINET reconciliation process by at least ½ day. o 22.214.171.124 – The first quarterly budget review meetings were held in October 2004 with program managers and the USL director. Budget review reports were provided in November and December. An easy-to-read budget review sheet was created for each USL program area in Excel to supplement the standard FINET reports. Program managers are receiving useful and timely information on their financial status. o 126.96.36.199 – Converted the Purchase Order (PO) ledger to an electronic format in Excel. PO research can now be accomplished very quickly using Excel’s advanced search capabilities. Now that the PO ledger is electronic, multiple personnel can easily and rapidly access it from their desktop computers when requests for PO’s are received. OBJECTIVE 3: Promote the services, activities, and value to the community of Utah's public, academic, school, and special libraries, the USL, and their partners from local, state, and federal governments. STRATEGY 3.1: Utilize the media (television and radio), newsletters (online and hardcopy), websites, annual reports and brochures to promote public awareness of, and commitment to, library services in Utah. 9 Jeri Openshaw has organized and conducted effective in-house efforts to promote library services in Utah through the media. o Produced television Public Service Announcements (PSA) (three focusing on library services to the blind, and one dealing with Public PIONEER) that have run on all TV stations for a full year. o With other staff, attended technology expos to present Public PIONEER to thousands of Utah's citizens of all ages. o With Pat Montgomery and Donna Jones Morris organized two KSL "Our Town" discussions about Public PIONEER. o With Bessie Oakes and staff, negotiated a contract with KSL to begin spots for the Library for the Blind, focusing on Learning Disabilities. o With Craig Neilson and staff, took the lead with legislative leaders to organize and present Public PIONEER to the 2005 Legislative Republican Caucus. o Produced three television and radio PSAs advertising the services of the Library for the Blind and Disabled. o Produced several new brochures highlighting the services offered through the Library for the Blind. They are printed as needed to reduce printing costs. o Lead in the decision process terminating the Utah State Library's hard-copy newsletter, Directions for Utah Libraries. In future, the newsletter will be online. Printing costs will be saved. o Produced brochures, press releases, banners and information sheets on services for the Spanish-speaking supporting six rural libraries targeted as having large and rapidly growing Spanish populations. STRATEGY 3.2: Expand the available statistical resources used to plan, evaluate, and promote library services with government officials, and train librarians and trustees in the consistent and effective use of these resources. The USL has received the 2004 Helen M. Eckard Award for Exemplary Use of FSCS and Public Library Data from the US Department of Education, National Center for Education Statistics (NCES) and the US National Commission on Libraries and Information Science (NCLIS). STRATEGY 3.3: Build and support effective organizational structures that can better promote and advocate for library services statewide. 10 State Library Board members have expanded their role by utilizing committees, conducting selected business over the Internet, and by serving on other boards and groups as representatives of the State Library Board. Donna Jones Morris has worked effectively with other library leaders and organizations—the Utah Library Association (ULA), the Utah Academic Library Consortium (UALC), the Utah Education Network (UEN), the Utah State Office of Education (USOE), the Utah Educational Library Media Association (UELMA)—to establish the Utah Library Advocacy Network (ULAN). The mission of ULAN is "to further, advocate for, and promote libraries throughout the State of Utah and beyond . . . and to assist organizations and consortia in furthering the promotion, marketing, and legislative clout of Utah libraries." ULAN has been influential in the 2005 Legislature, and in the organization of a new Library Trustee Roundtable in ULA. (See the ULAN website at: http://188.8.131.52/ulan/index.html ). Steve Decker, Cedar City Public Library Director, and USL staff members Jeri Openshaw, Craig Neilson, and Donna Jones Morris have built a rapport with Representative Mike Noel that has resulted in Representative Noel serving as an advocate for libraries. Donna Jones Morris State Librarian/Division Director 250 North 1950 West, Ste. A Salt Lake City, Utah 84116-7901 (801) 715-6770 (801) 715-6767-facsimile http://library.utah.gov 11
"UTAH STATE LIBRARY"