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                      NEW TRENDS @ BBB
                      NEW TRENDS @ BBB                                                                                                                 ®

                       THE BETTER BUSINESS BUREAU ® OF SOUTHEAST FLORIDA AND THE CARIBBEAN

Better Business Bureau Features                                                           El Better Business Bureau Resalta
Florida Power & Light                                                                     Florida Power & Light
A Platinum Plus Corporate Partner                                                         Socio Corporativo Platinum Plus


Florida Power & Light Company is the largest electric utility              Florida Power & Light Company es la compañía de servicio
in Florida and one of the largest rate-regulated utilities in              eléctrico más grande de la Florida y una de las más grandes
the United States. Founded in 1925, FPL now serves 4.5                     empresas de servicio eléctrico de tarifa regulada en los Estados
million customer accounts in Florida and is a leading                      Unidos. Fundada en 1925, FPL ahora provee servicio a 4.5
employer in the state with approximately 10,000                            millones de cuentas de clientes en la Florida y es un empleador
employees.                                                                 líder en el estado con aproximadamente 10,000 empleados.

In 2010, NextEra Energy,            Milagros Rolle and FPL's other energy efficiency experts conduct            En el 2010, NextEra Energy,
                                    no-cost Business Energy Evaluations (BEE) that help businesses
FPL’s parent company, was           understand how their facilities use energy and how they can save.
                                                                                                                la compañía madre de FPL,
ranked by Fortune magazine          Call to schedule a BEE today: 1-877-748-4BEE or visit                       fue clasificada por la revista
among the world’s top 10            www.FPL.com/4bee.                                                           Fortune entre las 10
innovative companies and,                                                                                       compañías más innovadoras
for a fourth consecutive year,                                                                                  del mundo, y por cuarto año
was ranked No. 1 among                                                                                          consecutivo, fue clasificada
electric and gas utilities on                                                                                   No. 1 entre las compañías de
Fortune’s “Most Admired                                                                                         electricidad y gas en la lista
Companies” list. Also in                                                                                        de las “Compañías Más
2010, FPL received the                                                                                          Admiradas” de la revista
prestigious ServiceOne                                                                                          Fortune. En el 2010, FPL
Award for exceptional                                                                                           recibió también el
customer service for the                                                                                        prestigioso ServiceOne
seventh consecutive year, an                                                                                    Award por excepcional
unprecedented achievement.                                                                                      servicio al cliente por
                                                                                                                séptimo año consecutivo, un
FPL is committed to                                                                                             logro sin precedentes.
providing affordable,
reliable, safe and clean                                                                                        FPL está comprometida a
energy. Its residential and                                                                                     proveer energía asequible,
business customer bills are                                                                                     fiable, segura y limpia. Sus
the lowest in the state and                                                                                     facturas a clientes
below the national average.                                                                                     residenciales y empresariales
                                    Milagros Rolle y otros expertos en eficiencia energética de FPL             están entre las más bajas en
                                 realizan Business Energy Evaluations (evaluaciones energéticas
And FPL has accomplished         empresariales, ó BEE por sus siglas en inglés) sin costo alguno, que
                                                                                                                el estado y por debajo del
this while maintaining           ayudan a las empresas entender cómo consumen electricidad sus                  promedio nacional.
reliability levels among the     instalaciones y cómo pueden ahorrar. Para programar una evaluación
best in the nation. Last year,   BEE llame al: 1-877-748-4BEE ó visite www.FPL.com/4bee.              Además, FPL ha logrado esto
the company delivered more                                                                            mientras mantiene niveles de
than 99.98 percent service reliability and ranked in the top          fiabilidad entre los mejores de la nación. El año pasado la
25 percent of utilities nationwide for reliability.                   compañía entregó más de un 99.98 por ciento de fiabilidad

                                                   ...continued on pg. 3                                                                ...continuada pg. 3


    Please send Comments/Suggestions to:                                                                JANUARY - MARCH 2011
                                               PH:         561.842.9278                         Top 10 Complaints & Inquiries . . . . . . . . . . . . 2
       Comments/Suggestions                                                                     Congratulations: Ribbon Cuttings . . . . . . . . . . . . .2
    C/O Better Business Bureau®                TOLL FREE: 800.834.6286                          New Accredited Businesses . . . . . . . . . . . 4 - 6
           Michael Galvin                                                                       Complaints to BBB Up Nationwide . . . . . . . . .7
                                                                                                Top Ten Scams & Rip-Offs of 2010 . . . . . . . . .8
   Vice President Communications               FA X : 5 6 1 . 8 4 5 .7 2 3 4                    Your Kids and the Internet . . . . . . . . . . . . . . . .9
         4411 Beacon Circle,                                                                    BBB Corporate Sponsorships . . . . . . . . . . . .10
   West Palm Beach, Florida 33407                               www.bbb.org                     Employee Of The First Quarter . . . . . . . . . . . . . . .11
NEW TRENDS @ BBB®                                                  T H E B E T T E R B U S I N E S S B U R E A U ®
                                                                   OF SOUTHEAST FLORIDA AND THE CARIBBEAN

   TOP TEN COMPLAINTS
           January - March 2011             CONGRATULATIONS
1. Pre-Paid Calling Cards Retail
2. Burglar Alarms and Monitoring Systems
3. General Merchandise Retail by Internet
4. Debt Consolidation Services
5. Loan Modification
6. Cruise Lines
7. Electronic Equipment & Supplies
8. New Car Dealers
9. Septic Tank – Treatment Supplies
10. Business Services

      TOP TEN INQUIRIES
           January – March 2011
1. Travel Agencies and Bureaus
2. Automobile Transporting Services
3. Attorneys
4. Debt Consolidation Services
5. Moving and Storage Companies
6. Business Services
7. Information Bureaus
8. New Car Dealers
9. Insurance Agents & Services
10. Homeowner Insurance and Warranty
     Services                               Infinity Sales Group, LLC, Boca Raton,    The Tire Choice & Total Car Care,
                                            FL announced the Grand Opening of         Ft. Lauderdale, FL – Ribbon Cutting
                                            their state of the art 35,000 square      Ceremony of their newest location,
                                            foot Corporate Office.                    Commercial Blvd, Ft. Lauderdale.
  NEW TRENDS @ BBB®                                                                   Pictured L to R: Michael Galvin, BBB,
                                            Pictured in the Ribbon Cutting            Broward County Sheriff Al Lamberti,
 CHAIRMAN OF THE BOARD                      Ceremony: L to R: Stacy Horgan, BBB       Mario Andretti, Honored Guest, Diane
 Louis Daniello, President                  VP Sales, Ken Rosen, CEO Infinity Sales   Hennelly, CFO, Dan Hennelly,
 Concrete Restoration by                    Group, LLC, Mike Hochberger, COO,         President-CEO, Oakland Park Mayor,
 Chase/Daniello & Assoc., Inc.              Infinity, Michael Galvin, BBB VP of       Allegra Webb Murphy.
                                            Communications.
 CHAIRMAN-ELECT
 Ken Hanby, President
 Phoenix Telecommunications, Inc.           Violet Cook – Employee of the Quarter
 VICE-CHAIRMAN                                                                               Violet Cook came to the
 Gordon Vatch,                                                                               Better Business Bureau of
 Printing Xcetera
                                                                                             Southeast Florida and the
                                                                                             Caribbean in September of
 SECRETARY/TREASURER
                                                                                             2008 after serving eleven
 Howard Dvorkin, MBA, CPA
                                                                                             years as an administrative
 Consolidated Credit Counseling Services
                                                                                             assistant for
 PRESIDENT                                                                                   Communications by Johnson
 William P. White, Jr.                                                                       Corporation.
 Better Business Bureau®
                                                                                             She was voted this
                                                                                             recognition by her coworkers
 LEGAL COUNSEL                                                                               for her courteous, polite, and
 Wesley A. Lauer,                                                                            professional demeanor. We
 Akerman Senterfitt
                                                                                             are sure if asked, the public
                                                                                             would confirm these traits
 EDITOR                                                                                      as well.
 Michael Galvin, VP Communications
 mgalvin@wpbbb.com                                                                           Violet started with BBB as
                                        ®
                                                                                             our receptionist and in 2010
 BETTER BUSINESS BUREAU                                                                      was transferred to the
 4411 Beacon Circle,                                                                         position of Records Manager.
 West Palm Beach, Florida 33407
 PH: 561.842.9278                           We are lucky to have Violet working for the BBB and her coworkers can
 FAX: 561.845.7234                          always count on Violet to brighten their day.
 TOLL FREE: 800.834.6286
                                            Congratulations Violet – Employee of the 1st Quarter 2011.

              PAGE 2                                                                         JANUARY - MARCH 2011
                                                       www.bbb.org
NEW TRENDS @ BBB®                                                           T H E B E T T E R B U S I N E S S B U R E A U ®
                                                                            OF SOUTHEAST FLORIDA AND THE CARIBBEAN

BBB Features FPL...                               fuel while producing more power.              mammals keep warm near the Riviera
                        ...continued from pg. 1
                                                  Because renewable energy is so vital to       Beach power plant. Recognizing that
                                                  our future, FPL continues to strengthen its   many are still struggling through this
In addition to FPL’s efforts to keep              leadership in commercial-scale solar          difficult economy, FPL stepped up the
customer bills low, its energy efficiency         power generation. FPL’s Space Coast,          efforts of its ASSIST program. In 2010,
programs can help customers save                  Martin and DeSoto Next Generation             the company referred nearly a quarter
even more energy and money. Last                  Solar Energy Centers are expected to          of a million customers to its ASSIST
year, FPL provided personalized                   prevent the release of nearly 3.5             partners, government and non-profit
energy efficiency recommendations via             million tons of greenhouse gases over         assistance agencies who play a vital
phone, Web and in-person surveys to               the lives of the projects.                    role in helping those who can’t pay
155,000 residential and business                                                                their electric bills. And, FPL helped
customers and more than $160 million              The company also is committed to              almost 4,800 families through the FPL
in program rebates and incentives that            being a responsible corporate citizen         Care to Share® program, disbursing
reduced customers’ upfront costs for              and good neighbor. Since 2000, FPL            more than $1.56 million, $1 million of
efficiency upgrades and, in turn,                 and its employees have donated more           which was contributed by the company
decreased their bills.                            than $28 million and countless                shareholders.
                                                  volunteer hours to the United Way. FPL
FPL is a clean energy leader, too. By             donated holiday lighting to the Palm          To explore the FPL services, account
using a low-carbon mix of fuels at its            Beach Zoo and to the families of              management and information available
power plants to generate clean, reliable          returning veterans, provided solar            to business customers, go to
and affordable energy, FPL has one of             education stations to schools and             www.FPL.com and click on “My
the lowest emissions profiles among               trained teachers on the latest solar          Business.”
U.S. utilities. Last year, the company            technology curriculum. Last year, FPL
demolished its old Cape Canaveral                 reopened the Barley Barber Swamp in           FPL is a subsidiary of Juno Beach, FL-
plant to build the new, clean Cape                Martin County and launched the first-         based NextEra Energy, Inc. (NYSE: NEE)
Canaveral Next Generation Clean                   ever “Manatee Cam,” where 86,500
Energy Center, expected to use less               people watched the endangered


El BBB Resalta FPL...
                            ...continuado pg. 1
de servicio y clasificó en el 25 por              construir el nuevo Cape Canaveral Next
ciento de empresas de servicio                    Generation Clean Energy Center, que
eléctrico con fiabilidad más alta a nivel         se espera use menos combustible
nacional.                                         mientras produce más energía. Debido
                                                  a que la energía renovable es tan vital       extinción mantenerse calientes cerca
Además de los esfuerzos de FPL por                para nuestro futuro, FPL continúa             de la planta de electricidad de Riviera
mantener las cuentas de los clientes              solidificando su liderazgo en cuanto a        Beach. Durante estos tiempos
bajas, sus programas de eficiencia                la generación a escala comercial de           económicos duros, mucha gente tiene
energética pueden ayudar a los                    energía solar. Se espera que la Space         dificultad pagando sus cuentas de
clientes a ahorrar incluso más                    Coast de FPL, y los Martin y DeSoto           electricidad. FPL ha aumentado los
electricidad y dinero. El año pasado,             Next Generation Solar Energy Centers          esfuerzos de su programa ASSIST. En
FPL proveyó recomendaciones                       prevengan la emisión de casi 3.5              el 2010, la compañía refirió a casi un
personalizadas sobre la eficiencia                millones de toneladas de gases de             cuarto de millón de clientes a sus
energética por teléfono, por medio de             efecto invernadero durante la vida de         compañeros ASSIST; agencias
la web y a través de encuestas                    los proyectos.                                gubernamentales y de asistencia sin
realizadas directamente a 155,000                                                               fines de lucro, que desempeñan un rol
clientes residenciales y empresariales,           La compañía también está                      vital ayudando a quienes no pueden
y más de $160 millones en programas               comprometida a ser un ciudadano               pagar sus cuentas de electricidad.
de reembolsos e incentivos, que                   corporativo responsable y un buen             Además, FPL ayudó a casi 4,800
redujeron los costos por anticipado de            vecino. Desde el año 2000, FPL y sus          familias por medio del programa FPL
los clientes en cuanto a actualizaciones          empleados han donado más de $28               Care to Share®, desembolsando más
a nivel de eficiencia, y por                      millones y un sinnúmero de horas de           de $1.56 millones, $1 millón del cual fue
consiguiente, reduciendo sus cuentas.             voluntariado a United Way. FPL donó           aportado por los accionistas de la
                                                  luces navideñas para el Palm Beach            compañía.
FPL también es un líder en energía                Zoo y para las familias de veteranos
limpia. FPL tiene uno de los perfiles             que han regresado, proveyó estaciones         Para explorar los servicios de FPL,
más bajos de emisiones entre las                  de educación solar a escuelas y               manejo de cuentas e información
empresas de servicio eléctrico de los             entrenó maestros acerca del más               disponible para clientes empresariales,
Estados Unidos al usar una mezcla baja            reciente currículo de tecnología solar.       visite www.FPL.com y haga clic en “My
de combustibles con carbono en sus                El año pasado, FPL reabrió el Barley          Business”.
plantas de electricidad para generar              Barber Swamp en el condado Martin y
energía limpia, fiable y asequible. El            lanzó la primera “Manatee Cam”, por           FPL es una subsidiaria de NextEra
año pasado, la compañía demolió su                medio de la cual 86,500 personas              Energy, Inc. (NYSE: NEE), con sede en
vieja planta de Cape Canaveral para               vieron a estos mamíferos en peligro de        Juno Beach, FL.


        JANUARY - MARCH 2011                                                                                    PAGE 3
                                                               www.bbb.org
NEW TRENDS @ BBB®                                                                                       T H E B E T T E R B U S I N E S S B U R E A U ®
                                                                                                        OF SOUTHEAST FLORIDA AND THE CARIBBEAN

                                Welcome New Accredited Businesses
A firm cannot just “join” the BBB® by paying dues. It must have a history of ethical practices and adhere to fair advertising
and selling standards. We thank the following accredited businesses who are telling their business customers and neighbors
they want to do their part to make their community a good place to work and live, and that they believe in business self-
regulation and consumer education. We urge fellow accredited businesses to support the new “partners” whenever possible
by looking for the BBB® torch before they make a purchase. New accredited businesses, thank you for your support and
welcome aboard!
                                Air Pro Services of South         Animal Recreation &             Beach Sound, Inc.                BuyMe BuyMe.com, Inc.            Climate Systems Cooling &
                                Florida., Inc.                    Rehabilitation Center, LLC      1001 Park Centre Blvd            1750 Australian Ave Ste 2        Heating, Inc.
                                7890 Oak Grove Cir                2670 S Flamingo Rd              Miami FL 33169-5340              Riviera Beach FL 33404           419 N Palm Way
                                Lake Worth FL 33467               Davie FL 33330                  305 623-3339                     561 471-3427                     Lake Worth FL 33460
                                888 964-1121                      954 916-4903                                                                                      561 547-1999
                                                                                                  Best Transport                   C.B.R. Steel Fabricators &
                                Airflow Outdoor Cooling           Apollo Air Conditioning, Inc.   1931 NW 33rd Ct                  Erectors, Inc.                   CLN Group LLC
                                Solutions                         3707 Interstate Park Rd. S.     Pompano Beach FL 33064           1450 SW 11th Ter                 11767 S Dixie Hwy # 224
                                382 Harbor Ct                     Ste F                           954 978-9400                     Pompano Beach FL 33069           Miami FL 33156
                                Weston FL 33326                   Riviera Beach FL 33404                                           954 782-4111                     305 788-2034
                                305 747-4026                      561 840-7940                    Bill Elder Auto, Inc.
                                                                                                  4201 Georgia Avenue              Cancerplans.com                  CNN International, LLC
                                All Florida Pest Control          Array Design Studio, LLC        West Palm Beach FL 33405         4495 SW 67th Terrace #206        1835 E Hallandale Beach Blvd
                                2950 N 28th Ter                   10 SW South River Dr            561 655-2612                     Fort Lauderdale FL 33314         # 305
                                Hollywood FL 33020                Apt 1402                                                         888 552-7484                     Hallandale Beach FL 33009
                                866 981-1204                      Miami FL 33130                  Blue Sky Miami, Inc.                                              305 514-1000
                                                                  305 545-3050                    1680 Michigan Ave, Suite 908     Candy Blue
5 Kings Marketing, LLC          All Over United Moving &                                          Miami Beach FL 33139             PO Box 370733                    Cobblestone Realty, LLC
934 N University Dr # 325       Storage LLC                       Artistic Stamp Concrete Inc.    305 535-8300                     Miami FL 33137                   1203 Town Center Dr Ste 113
Coral Springs FL 33071          3136 John P. Curci Drive, Bay 5   15476 NW 77th Ct                                                 888 501-7280                     Jupiter FL 33458
954 556-6678                    Pembroke Pines FL 33021           Miami Lakes FL 33016            Boats To Go, Inc.                                                 561 429-3340
                                866 349-2165                      305 888-4565                    1945 NE 149th St                 Card Marketing Group LLC
A & M Hurricane                                                                                   North Miami FL 33181             429 Lenox Ave # 4C               Collision World LLC
Protection, LLC                 All Points Design Corp.           Astoria Elderly Home, Inc.      866 299-7740                     Miami Beach FL 33139-6532        610 Industrial Ave
1050 E 15th St                  7960 W 25th Ave                   Carretera 181 KM. 9.2                                            305 537-2751                     Boynton Beach FL 33426
Hialeah FL 33010                Hialeah FL 33016                  San Lorenzo PR 00754            Bob's Electric Service, Inc.                                      561 734-5503
866 931-1113                    305 820-3605                      787 687-5798                    4047 NE 10th Ave                 CareCloud Corporation
                                                                                                  Oakland Park FL 33334            5200 Blue Lagoon Dr Ste 900      ComfortStar
A List Realty                   All Pro Plumbing, Septic and      Atlantic Gold Direct            954 567-3240                     Miami FL 33126                   12201 NW 107th Ave
1680 Michigan Ave Ste 700       Sewer, Inc.                       8824 SE Oak Grove Ter                                            877 333-1440                     Medley FL 33178
Miami Beach FL 33139            2700 N.W. 27th Ave.               Hobe Sound FL 33455             Boca Bearing Company                                              305 500-9898
786 217-5333                    Miami FL 33142                    561 632-2778                    755 NW 17th Ave., #107           Central Air Conditioning, Inc.
                                305 635-3002                                                      Delray Beach FL 33445            282 SW 12th Ave                  Concepts & Design
A Riptide Construction &                                          Auto Parts Network              800 332-3256                     Deerfield Beach FL 33442         Studio, Inc.
Roofing Services, LLC           All Season Air Conditioning       2629 Weston Rd Ste A                                             954 428-0033                     1915 Brickell Ave.
1501 SW Jacqeline Ave.          and Refrigeration, Inc.           Weston FL 33331                 Bowers Roofing, Inc.                                              Miami FL 33129
Port Saint Lucie FL 34953       702 SE 9th Ave                    800 480-8994                    38 SW 8th Ct.                    Central Florida Yamaha, Inc.     305 812-0529
772 233-7727                    Okeechobee FL 34974                                               Deerfield Beach FL 33441         730 US Highway 27 N
                                863 634-8703                      Auto Service Center             877 374-9477                     Lake Placid FL 33852             Consulting Solutions, Inc.
A Smilen Landscaping                                              2624 NW Boca Raton Blvd                                          843 441-4577                     1937 E Atlantic Blvd Ste 103
3389 Sheridan St # 272          All Shutters Solutions Corp.      Boca Raton FL 33431             Brawn Property                                                    Pompano Beach FL 33060
Hollywood FL 33021              1900 NW 33rd Ct Ste 1             561 395-2745                    Management, Inc                  Chelsea Home Buyers LLC          954 942-2838
954 638-5797                    Pompano Beach FL 33064                                            410 Caroline St                  5944 Coral Ridge Dr # 135
                                954 984-8860                      Autobahn Car Care, Inc.         Key West FL 33040                Coral Springs FL 33076-3300      Corrosive Solutions, Inc.
A&K Electronics, Inc.                                             11950 SW 144th Ct Ste 3         305 293-1328                     954 623-7627                     518 Industrial Ave Ste 14
12040 SW 132nd Ct               All States Car Transport, LLC.    Miami FL 33186                                                                                    Boynton Beach FL 33426
Miami FL 33186                  4485 Stirling Rd Ste 208          305 387-2222                    Brickstone Realty, Inc.          Chet Johnson Plumbing            561 752-9179
305 279-7510                    Davie FL 33314                                                    1779 N University Dr Ste 203     Contractors
                                954 533-9505                      Autoworld of America Corp.      Hollywood FL 33024               378 E Dayton Cir                 CPAMIAMI
A-1 Leak Detection, Inc.                                          8800 NW 27th Ave                954 987-6876                     Fort Lauderdale FL 33312         4000 Ponce De Leon Blvd.
2285 SW Dove Canyon Way         All USA Moving Services Inc.      Miami FL 33147                                                   954 826-6428                     #470
Palm City FL 34990              144 NE 1st Ave                    305 696-5555                    Bridgetts Lawn Service                                            Miami FL 33146
772 283-7133                    Hallandale Beach FL 33009                                         638 SW 5th Ave                   Cianci Construction              305 567-3152
                                954 335-1949                      Avadanian & Adler LLC           Delray Beach FL 33444            1776 N Pine Island Rd Ste 102
A1 Professional Contracting &                                     6001 Broken Sound Pkwy NW       561 401-6863                     Plantation FL 33322              Cypress Law Group, Inc.
Plumbing, LLC                   Allied Decals Fla, Inc.           Ste 610                                                          954 376-3931                     1451 West Cypress Creek Road
2125 SW Hayworth Ave            1001 W Cypress Creek Rd           Boca Raton FL 33487             Bright Start Movers, Inc.                                         #374
Port Saint Lucie FL 34953       Ste 118D                          561 995-2120                    4100 N Powerline Rd Ste U4       Citi Pawn                        Fort Lauderdale FL 33309
772 343-0067                    Fort Lauderdale FL 33309                                          Pompano Beach FL 33073           13080 W SR 84                    954 332-1288
                                954 776-0500                      Avalanche, LLC                  954 975-3777                     Davie FL 33325
AA Economy Transmission                                           1521 Alton Road #626                                             954 476-3128                     D'Avco Painting
Specialists, LLC                American College                  Miami Beach FL 33139            Broward County Drug & DNA                                         Contractors, Inc.
325 N Military Trl              Counseling Inc.                   305 938-4400                    Testing & Background Checks      Clark Computer Services, LLC     4385 Wellington Shores Dr.
West Palm Beach FL 33415        10758 Wiles Rd                                                    912 S Andrews Ave # 916          130 15th Ave                     Lake Worth FL 33449
561 712-8995                    Coral Springs FL 33076            Aventura Honda                  Fort Lauderdale FL 33316         Vero Beach FL 32962              877 617-9663
                                954 780-5324                      2150 NE 163rd St                954 522-8378                     772 226-0141
Acer Plumbing, Inc.                                               North Miami Beach FL 33162                                                                        Dania Motors, Inc.
1851 NE 206th Ter               American Leisure Tour, Inc.       305 493-5100                    Bruce Jacobs & Associates P.A.   Clear View Hypnotherapy          157 Phippen Road
Miami FL 33179                  11601 Biscayne Blvd Ste 302                                       169 E Flagler St Ste 1640        Institute, Inc.                  Dania FL 33004
305 935-4103                    Miami FL 33181                    Beach Erosion Control Corp.     Miami FL 33131                   3571 NW 87th St                  954 920-7550
                                305 981-8687                      PO Box 79524                    305 358-7991                     Miami FL 33147-3945
Acura of Pembroke Pines                                           Carolina PR 00984                                                786 541-6553
15601 Pines Blvd                                                  787 567-2892
Pembroke Pines FL 33027
954 985-2424


                        PAGE 4                                                         www.bbb.org                                              JANUARY - MARCH 2011
NEW TRENDS @ BBB®                                                                                           T H E B E T T E R B U S I N E S S B U R E A U ®
                                                                                                            OF SOUTHEAST FLORIDA AND THE CARIBBEAN
Data One Merchant                 Elegance by the Sea, LLC        Fernando Guisasola                  Global Parts Support Inc.          Jordan Dynamics, Inc.           Mart Management, LLC
Services, LLC                     6230 Highway A1a                13735 SW 83rd Ct                    2799 SW 32nd Ave                   11641 Kew Gardens Ave Ste 111   1201 US Hwy 1 #S-430
2775 E Oakland Park Blvd          Vero Beach FL 32963             Palmetto Bay FL 33158               Hollywood FL 33023                 Palm Beach Gardens FL 33410     North Palm Beach FL 33408
Ste 8                             772 234-7333                    305 338-8309                        954 989-5988                       561 694-2505                    561 691-1601
Fort Lauderdale FL 33306
800 818-0420                      Emergency A/C Services, Inc.    FHWI Consultants                    Gloria M. Barredo D.M.D., PA       K. Brian Pybus, CPA, P.A.       Masters Roofing
                                  3521 NW 8th Ave., Bay 2         1011 N State Road 7 Ste C           345 Jupiter Lakes Blvd. #304       818 US Highway One Suite 8      3872 Chicopee Street
                                  Pompano Beach FL 33064                                                                                 North Palm Beach FL 33408       Port Saint Lucie FL 34953
Debt Negotiation Services, Inc.                                   Royal Palm Beach FL 33411           Jupiter FL 33458                                                   772 224-2644
                                  954 788-8907                                                                                           561 282-1870
2500 Quantum Lakes Drive                                          877 477-0002                        561 741-8008
Ste 201                                                                                                                                  Kendall Auto Sales Corp         MEP Precision Detailers
Boynton Beach FL 33426            Emergency Pet Care Of           Fish Window Cleaning                Goal Clicks                        17640 S Dixie Hwy               120 SW Peacock Blvd Apt 103
561 964-6404                      Jupiter                         1600 NW Boca Raton Blvd             4440 Pga Blvd Ste 600              Miami FL 33157                  Port Saint Lucie FL 34986
                                  300 S Central Blvd Ste A        Ste 16                              Palm Beach Gardens FL 33410        305 234-7283                    772 237-0637
Deerfield Beach Fire              Jupiter FL 33458-8827           Boca Raton FL 33432                 561 207-7538
Equiptment, Inc.                  561 746-0555                    561 391-1661                                                           Key King Enterprises, Inc.      Mercury Jets
1111 SW 1st Way                                                                                       Granite Environmental Inc.         PO Box 2116                     1100 Lee Wagener Blvd. #340
Deerfield Beach FL 33441          Energy House Technology         Flood Restore, LLC                  850 Iris St                        Key West FL 33045               Fort Lauderdale FL 33315
954 428-7778                      3341 Pine Hill Trl              9038 Terni Ln                       Sebastian FL 32958                 305 766-3430                    954 359-5999
                                  Palm Beach Gardens FL 33418     Boynton Beach FL 33472              772 646-0597
Dell Insurance Claims Service     561 459-0242                    866 500-1979                                                           Kingcade & Garcia PA            Metro Traffic School
                                                                                                      Granite Transformations of         1370 Coral Way                  7500 NW 25th St Ste 119
6299 W Sunrise Blvd Ste 217F                                                                                                                                             Miami FL 33122-1721
                                  Energy Sheriffs LLC             Forensic Loan Audits, LLC           Miami, Inc.                        Miami FL 33145
Plantation FL 33313                                                                                                                      305 285-9100                    305 513-0063
954 584-8421                      10549 Versailles Blvd           2715 N. Ocean Blvd.                 66 NE 40th Street
                                  Wellington FL 33449             Suite PHD                           Miami FL 33137                     Lake Worth Gold Mine            Miami Condo Investments
Dental Associates of              800 762-9090                    Fort Lauderdale FL 33308            786 270-1722                       8100 Lake Worth Road            4649 Ponce De Leon Blvd
Boca Raton                                                        866 910-7065                                                           Lake Worth FL 33467             Ste 400
7301A W Palmetto Park Rd          Enhanced Quality                                                    Groomsters, LLC                    561 729-0094                    Coral Gables FL 33146
Ste 303C                          Landscaping Service             Forest Hill Dental Center           19924 King Fisher Ln                                               305 350-9842
Boca Raton FL 33433               3920 N Flagler Dr Apt 303       1850 Forest Hill Blvd Ste 106       Loxahatchee FL 33470               Law Office of
561 347-8266                      West Palm Beach FL 33407        West Palm Beach FL 33406            561 707-0108                       Ruth E Johnson, P.A.            Mister Sparky
                                  561 515-4555                    561 642-8501                                                           8925 SW 148th St Ste 200        14260 SW 136th St Ste 3
Dial Doctors                                                                                          Guardian Window Solution LLC       Miami FL 33176                  Miami FL 33186
2660 NW 48th St                   Enzyme Labs, Inc.               Fort Pierce Nissan                  1732 S Congress Ave # 148          305 720-2086                    305 251-3440
Boca Raton FL 33434               3100 Fairlane Farms Rd.         4815 S US Highway 1                 Palm Springs FL 33461
                                  Wellington FL 33414-8775        Fort Pierce FL 34982                561 792-2289                       Law Offices of Aronberg &       Monarch Air Group LLC
877 446-7184                                                                                                                                                             610 SW 34th Street
                                  800 500-5529                    772 464-4645                                                           Aronberg
                                                                                                                                         2160 W. Atlantic Ave.           Fort Lauderdale FL 33315
Diligent Lawn And Pest                                                                                Gulfstream Aluminum &              Delray Beach FL 33445           954 359-0059
Control, Inc.                     Equestrians First Place         Frames & Images                     Shutter Corporation                561 266-9191
3100 NW Boca Raton Blvd           11128 Sunset Blvd               108 Circle Park Dr                  3001 SE Gran Park Way                                              Moody's Services, Inc.
Ste 107                           West Palm Beach FL 33411        Sebring FL 33870                    Stuart FL 34997                    Lexus of North Miami            11921 US Highway 27 S
Boca Raton FL 33431               561 827-6681                    863 382-6464                        772 287-6476                       2300 N State Road 7             Sebring FL 33876
561 620-4900                                                                                                                             Hollywood FL 33021              863 655-5500
                                  Equiinsurance, LLC              Frank Seeber Construction, Inc.     Hassell Free Tile & Window, Inc.   305 372-1400
Direct Physicians Billing         6839 Main St                    6211 SW 166th Ave                   4407 SW Martin Hwy.                                                Mountain
Services, Inc.                    Hialeah FL 33014                Fort Lauderdale FL 33331            Palm City FL 34990                 Lexus of Pembroke Pines         Air Conditioning, Inc.
3601 W Commerical Blvd. #36       888 315-3784                    954 680-3877                        772 219-4521                       16150 Pines Blvd                838 State St
Fort Lauderdale FL 33309                                                                                                                 Pembroke Pines FL 33027         Lake Worth FL 33461
954 626-0063                      Expedia Cruiseshipcenters       Fraser Property & Adjusting, Inc.   Hialeah Autocare Center            954 443-2020                    561 644-9375
                                  302 Indian Trce                 16375 NE 18th Ave Ste 201           5988 W 20th Ave
                                  Weston FL 33326                                                                                        Licensing Direct, Inc.          Move Management
Direct to You Tires &                                             North Miami Beach FL 33162          Hialeah FL 33016                                                   International Inc.
                                  954 349-1330                                                                                           12225 SW 128th St Unit 110
Wheels, LLC                                                       305 945-4030                        305 556-9681                       Miami FL 33186                  6930 NW 84th Ave
5601 SW 135th Ave                                                                                                                        305 255-3662                    Doral FL 33166
Miami FL 33183                    Express Travel of Miami, Inc.   Fritzy Pool Service, Inc.           Highlands Jewelers, Inc.                                           305 887-4120
305 582-1853                      5000 SW 75th Ave Ste 300        1934 Violet Ave                     3750 US Highway 27 N Ste 1A        Lion Building Services, Inc.
                                  Miami FL 33155                  West Palm Beach FL 33415            Sebring FL 33870                   221 W Hallandale Beach Blvd     Mundo Comunicatel Corp.
Discount Hearing Aids             305 341-1200                    561 649-3019                        863 385-4909                       Hallandale Beach FL 33009       630 E 9th St
12717 SW 26th St                                                                                                                         954 744-4671                    Hialeah FL 33010
Miramar FL 33027                  Facchina Construction of        Fun in the Sun Yacht Charters       Hit Colors, Inc.                                                   877 801-9993
888 243-2765                      Florida, LLC.                   940 NE 20th Ave                     7400 NE 4th Ct                     Listopad & Finder, DDS, PA
                                  6600 N Andrews Ave Ste 200      Fort Lauderdale FL 33304            Miami FL 33138                     10161 W Sample Rd Ste A         Munna Contracting and
Discreet Restoration              Fort Lauderdale FL 33309        954 463-7911                        305 394-9885                       Coral Springs FL 33065          Development Corporation
5522 NW 55th Ter                  954 771-6677                                                                                           954 752-2970                    785 Triana Street
                                                                  G and C Pawn and Buy, Sell          Hitching Post Backyard                                             West Palm Beach FL 33413
Coconut Creek FL 33073                                                                                                                                                   561 371-7677
                                  Fangio's Car Clinic             Shop, Inc.                          Specialties, Inc.                  LNMO Caribbean Corp.
888 405-2923                                                                                                                             Carazo Street 74 Altos
                                  195 Bird Rd                     109 E. Boynton Beach Blvd., #G      4013 W Atlantic Ave                                                Musca Law PA
                                                                                                                                         Guaynabo PR 00969
Duane's Auto World, Inc.          Coral Gables FL 33146           Boynton Beach FL 33435              Delray Beach FL 33445              787 283-6779                    2650 Airport Road, S Ste. H
5701 Orange Dr                    305 444-4449                    561 736-1616                        561 499-0077                                                       Naples FL 34112-4886
Davie FL 33314-3848                                                                                                                      LTD Merchant Services, LLC      800 687-2252
954 583-0542                      Farmacia San Pedro              Garcinox Corporation                ILD Corp.                          1835 Purdy Ave
                                  3700 Carr 116 Pmb 101           RR6 Box 9213                        3230 W. Commercial Blvd.,          Miami Beach FL 33139            Naked Hair Salon, LLC
Ductz of N. Lauderdale and        Lajas PR 00667-9162             San Juan PR 00926                   Ste. 360                           305 673-3334                    10 SE 1st Ave.
Pompano Beach                     787 899-8719                    787 761-6160                        Fort Lauderdale FL 33309                                           Delray Beach FL 33444
1331 S Dixie Hwy Ste 7A                                                                               954 717-6803                       Luxury Rentals Miami            561 265-3396
Pompano Beach FL 33060            Fast Response Marine Towing     Gecon Contracting, Inc.                                                Beach, Inc.
                                  & Salvage, LLC                                                      Image Janitorial Services, Inc.    301 W 41st St Ste 530           Namaste Studios
954 366-6131                                                      21257 Rock Ridge Dr                 814 14th St
                                  14735 NW 22nd Ct                Boca Raton FL 33428                                                    Miami Beach FL 33140            951 Caroline St.
                                                                                                      Lake Park FL 33403                 888 571-3332                    Slip# 3 Conch Harbor
Dynamic Design and                Opa Locka FL 33054              561 929-1666                        561 844-8778
                                  305 953-7524                                                                                                                           Key West FL 33040
Services, Inc.                                                                                                                           Mario Mazza Salon, Inc.         305 766-3518
1740 W 32nd Pl                                                    Gentil Translations                 IRA Financial Group, LLC           903 W Indiantown Rd Ste 105
Hialeah FL 33012                  Fast Train II Corp.             9001 SW 110th Ave                   429 Lenox Ave. 4th Floor           Jupiter FL 33458-6850           Napleton's North Palm Auto
305 218-8071                      10100 SW 107th Ave              Miami FL 33176                      Miami Beach FL 33139               561 745-6608                    Park, Inc.
                                  Miami FL 33176                  305 510-4286                        800 472-0646                                                       3703 Northlake Blvd
ED Brittin Carpentry, Inc.        866 327-8872                                                                                           Mark's Paint N Body             Palm Beach Gardens FL 33403
3341 SE Ferndale Ave                                              Glenn's Automotive Center           J P Homes Group, Inc.              230 Juno St                     561 622-0101
Stuart FL 34997                                                   2601 Reese Rd                       125 N 19th Ave Apt 211             Jupiter FL 33458
561 339-8688                                                      Davie FL 33314                      Hollywood FL 33020                 561 575-7017
                                                                  954 792-9293                        954 394-7821



          JANUARY - MARCH 2011                                                           www.bbb.org                                                               PAGE 5
NEW TRENDS @ BBB®                                                                                        T H E B E T T E R B U S I N E S S B U R E A U ®
                                                                                                         OF SOUTHEAST FLORIDA AND THE CARIBBEAN
National Credit Report.Com,     Physicians Insurance Company      Rainbow Roofing & Tile Corp
LLC                             3200 NE 14th Street Cswy          420 Tamiami Canal Rd
1690 S Congress Ave Ste 200     Pompano Beach FL 33062            Miami FL 33144
Delray Beach FL 33445           954 788-5453                      305 262-8466
888 887-4287
                                Physicians Preferred              Realty Wholesalers, Inc.
Nationwide Auto Carriers        Pharmacy, Inc.                    700 W Hillsboro Blvd
9507 SW 160th St.               1326 N State Road 7               Ste 4-206
Miami FL 33157                  Margate FL 33063                  Deerfield Beach FL 33441
877 858-7447                    954 960-7360                      954 428-7180

NIKKOSHOPS                      Picasso Embroidery                Recovery First, Inc.
18520 NW 67th Ave. Suite 317    Systems, Inc.                     5844 Stirling Rd.
Hialeah FL 33015                6095 NW 167th St Ste D1           Hollywood FL 33021
877 436-5453                    Miami FL 33015                    954 497-0824
                                305 827-9666
Nob Hill Dental Center                                            Rite Way Auto Transport LLC
10071 Sunset Strip              Pierre's Auto Repair & Service    2929 N University Dr Ste 210
Sunrise FL 33322                & C & P Trailer Hitch             Pompano Beach FL 33065
954 742-4600                    3991 N Dixie Hwy                  954 650-0258
                                Pompano Beach FL 33064
Ocean Mazda                     954 942-2400                      Rodriguez Landscaping
9675 NW 12th St                                                   Services, LLC
Doral FL 33172                  Pine Tree Camp                    1344 SW 173rd Way
305 460-7200                    3601 N Military Trl               Pembroke Pines FL 33029
                                Boca Raton FL 33431               954 430-7783
OndadeMar                       561 237-7310
240 SE 14th St Apt 1A                                             Rogers Design Group, Inc.
Miami FL 33131                  Pompano Paint & Body              11376 N. Jog Road
305 372-4560                    Repair, Inc.                      Palm Beach Gardens FL 33418
                                700 S Dixie Hwy                   561 799-2545
Opt 2 Web, Inc.                 Pompano Beach FL 33060
4322 E Tradewinds Ave           954 946-4444                      Rosen & Winig, P.A.
Lauderdale by the Sea FL                                          2925 PGA Blvd Ste 100
33308                           Portable Tank Group, Inc.         Palm Beach Gardens FL 33410
954 547-2175                    735 Commerce Center Dr            561 799-6040
                                Ste C
Pan American Metals of          Sebastian FL 32958                S & J Roofing Contractors, Inc.
Miami, LLC                      772 646-4545                      173 W 22nd St
235 Lincoln Rd Ste 100                                            Hialeah FL 33010
Miami Beach FL 33139            Postal A Express                  305 887-7779
305 532-4112                    962 Northlake Blvd
                                West Palm Beach FL 33403          S & W Roofing, LLC
Pascale Duwat Interiors, Inc.   561 881-5238                      5899 Apache Dr
344 Worth Ave                                                     Lake Worth FL 33463
Palm Beach FL 33480             Potamkin Auto Gallery of          561 968-6650
561 655-1633                    Miami, LLC
                                2198 NE 163rd Street              Safety Pay
Patent Assistance Worldwide     Miami FL 33162                    420 Lincoln Rd Ste 600
Partners, Inc.                  866 888-9315                      Miami Beach FL 33139
5201 Blue Lagoon Drive, Fl 8                                      786 294-6411
Miami FL 33126                  Professional Tax Services, Inc.
888 238-3329                    1878 N University Dr              Sandy's Circle Cafe LLC
                                Plantation FL 33322               3030 US Highway 27 N
Pathway Property                954 306-2970                      Sebring FL 33870
Management, LLC                                                   863 382-2983
1203 Town Center Dr Ste 113     Proficient Air Conditioning &
Jupiter FL 33458                Refrigeration, Inc.               SC & J Rivero Insurance, Inc.
561 249-7572                    10050 NW 46th St                  12496 SW 127th Ave
                                Sunrise FL 33351                  Miami FL 33186
Paul Davis Restoration of       954 748-2653                      877 971-3222
Broward
1775 Blount Rd Ste 411          Property Prep                     Screenco North, Inc.
Pompano Beach FL 33069          7716 159th Ct N                   3608 E Industrial Way
954 979-9078                    West Palm Beach FL 33418          West Palm Beach FL 33404
                                561 644-2821                      561 840-3300                      Smart Choice Roofing, Inc.     Southeast Computer           Star Quest, Inc
Penrod Construction Company                                                                         16568 62nd Rd N                Solutions, Inc.              14240 SW 139th Ct
13415 NE 7th Ter                Protection Law Center, LLC        Security Camera World, Inc.       Loxahatchee FL 33470           15165 NW 77th Ave Ste 2009   Miami FL 33186
Okeechobee FL 34972             1620 W. Oakland Park Blvd.        12323 SW 55th St., #1004          561 929-1049                   Hialeah FL 33014             305 233-2753
863 634-0546                    #200                              Cooper City FL 33330                                             305 556-4697
                                Oakland Park FL 33311             954 252-7090                      Snell Air Conditioning, Inc.                                Starr Law Group
Permit Searches Plus, Inc.      888 745-7988                                                        1449 Banks Rd                  Southeastern Military        351 S Cypress Rd Ste 200
5710 SW 41st St                                                   Security Works, LLC               Margate FL 33063               Academy, Inc.                Pompano Beach FL 33060
Miami FL 33155                  Qualitair                         6901 Okeechobee Blvd. #J4         954 726-8883                   638 SW Biltmore St           888 395-4838
305 668-8622                    5051 S State Road 7 Ste 514       West Palm Beach FL 33411                                         Port Saint Lucie FL 34983
                                Davie FL 33314                    561 222-9841                      Sobe Furniture, LLC            772 621-9104                 State Wide Relocation
Pet Emergency and Referral      954 358-2264                                                        11216 Pines Blvd                                            18245 NE 4th Ct
Center LLC                                                        Servicemaster by Reed             Pembroke Pines FL 33026        Southern Certified,          North Miami Beach FL 33162
3816 Northlake Blvd             R B Knot Pool Service             18601 SW 39th Street              305 909-3987                   Incorporated                 305 936-8630
Palm Beach Gardens FL 33403     1421 Avon Ln Apt 206              Miramar FL 33029                                                 2241 NW 22nd St.
561 691-9999                    North Lauderdale FL 33068         954 922-2020                      Sound Tree Entertainment LLC   Pompano Beach FL 33069       Sterling Cleaning , Inc.
                                954 772-7445                                                        777 E. Atlantic Ave.           954 977-4368                 12828 Woodmill Dr
Petsel Properties, LLC                                            Shutters Depot                    Ste C-2337                                                  Palm Beach Gardens FL 33418
5491 SE Celestial Cir           R.P.R. Group                      2345 W 80th Street Bay 16         Delray Beach FL 33483          Sparkles Jewelers, Inc.      561 880-0048
Stuart FL 34997                 2844 Stirling Rd Ste N            Hialeah FL 33016                  561 404-4290                   2800 N Military Trl #115
772 221-0900                    Hollywood FL 33020                786 413-4101                                                     West Palm Beach FL 33409     STR Restoration, Inc.
                                954 584-5840                                                        South Florida Construction     561 687-8222                 800 NW 12th Ter # 2
Physicians Advantage                                              Smart Body M.D.                   Management & Design Inc.                                    Pompano Beach FL 33069
Services, Inc.                  Rainaway Roofing Corp.            1111 Kane Concourse Ste 607       642 NW 106th Ave               Sparq Creative, Inc.         954 788-2533
4413 SW Martin Hwy              7368 NW 12th Street               Bay Harbor Islands FL 33154       Coral Springs FL 33071         Port Saint Lucie FL 34953
Palm City FL 34990              Miami FL 33126                    305 865-1991                      954 235-7296                   772 380-3836                 Stuart Estate Planning
772 600-0101                    305 393-8993                                                                                                                    5350 W Hillsboro Blvd. #103
                                                                                                                                                                Pompano Beach FL 33073
                                                                                                                                                                954 938-3590


                     PAGE 6                                                              www.bbb.org                                          JANUARY - MARCH 2011
NEW TRENDS @ BBB®                                                                                 T H E B E T T E R B U S I N E S S B U R E A U ®
                                                                                                  OF SOUTHEAST FLORIDA AND THE CARIBBEAN
Stuart Urgent Care                Travel by Cami, Inc.            West Delray Collision



                                                                                                  B
1607 NW Federal Hwy Ste B         7350 SW 41st St                 Center LLC
Stuart FL 34994                   Miami FL 33155                  9701 W Atlantic Ave                         FREE ESTIMATES Bus: 561-364-4922
772 692-8082                      305 267-2065                    Delray Beach FL 33446                       SINCE 1995     Cell: 561-827-7046
                                                                  561 638-8300
Sultan Center for Oral Facial     Travel Passport Visa                                            TCSG
Surgery                           Center LLC                      West End Plumbing
5400 N Federal Hwy Ste 102        204 Dixie Blvd                  10161 NW 53rd St                      Monday – Saturday 7:30 AM – 6:00 PM
Fort Lauderdale FL 33308          Delray Beach FL 33444           Sunrise FL 33351
954 771-8772                      877 448-5579                    954 741-5271
                                                                                                  Bravo Cleaning Service of Palm Beach
Sun Kissed Tanning Salon          Treadstone Performance          Window Doctor, Inc.
16335 Miramar Parkway             Engineering, Inc.               1133 Old Dixie Hwy Ste 7               Give a Gift, For Yourself or Your Home
Hollywood FL 33027                PO Box 972072                   Lake Park FL 33403
954 538-8535                      Miami FL 33197                  561 842-3555                                             Estate Management
                                  888 789-4586                                                              MAINTENANCE & MAID SERVICE TRUST WORTHY
Super Cool, Inc                                                   Winston Catering Concepts &               Shopping, Party Host, Licensed, Insured & Bonded
5451 NW 24 Street Unit 5          Trendex Corp                    Concessions, Inc.                           Total Customer Satisfaction Guaranteed
Pompano Beach FL 33063            7025 NW 52nd St                 1599 SW 30th Ave Ste 11
954 978-1838                      Miami FL 33166                  Boynton Beach FL 33426                            bravo.cleaning@hotmail.com
                                  305 592-3420                    561 704-5217
Superior Moving & Storage, Inc
2055 Blount Rd                    Trintronics Elevator, Inc.      World Cars International Inc.
Pompano Beach FL 33069
954 978-9999
                                  10295 a NW 46th
                                  Fort Lauderdale FL 33351
                                                                  13853 SW 139th Ct
                                                                  Miami FL 33186                               Advanced                                Kathleen E. Minnick, M.D.
Superior Storm Solutions, Inc.
4225 NW 37th Ave
                                  888 398-6477

                                  Tropicalaser of Aventura, LLC
                                                                  305 525-6276

                                                                  World Currency Trading                       Breast                                 Ph: 561-798-7494
Miami FL 33142
305 638-8420
                                  21110 Biscayne Blvd Ste 103
                                  Miami FL 33180
                                  786 220-1446
                                                                  999 Ponce De Leon Blvd
                                                                  Ste 945
                                                                  Coral Gables FL 33134
                                                                                                                Care                                  Fax: 1-978-327-7952

SupportSquad.com LLC
3303 W Commercial Blvd            Turco, Inc.
                                                                  786 522-0082                                 of the Palm Beaches
Ste 201                           2385 NW Executive Center Dr     X-Press Van Lines, Inc.                                    Patient Care Locations:
Fort Lauderdale FL 33309          Ste 100                         4501 Stirling Rd                         1. 12160 South Shore Blvd. Suite 103, Wellington, FL 33414
888 225-8568                      Boca Raton FL 33431             Davie FL 33314                  2. Palm Beach Cancer Institute, 1309 N. Flagler Dr., West Palm Beach, FL 33401
                                  561 922-6204                    866 573-1805
Supreme Roofing Inc.                                                                                                      Corporate Mailing Address:
5941 NW 173rd Dr Unit 8           Unique Interior Designs, Inc.   Zetco Group, Inc.                       125 State Road 7, Suite 104-363, Wellington, FL 33414-4395
Hialeah FL 33015                  6601 Lyons Rd Ste E8            403 NE 2nd Ave
305 557-7900                      Coconut Creek FL 33073          Hallandale Beach FL 33009                        breastabc@gmail.com • breastabc.com
                                  954 725-1121                    866 961-2221
Swipes, Inc.
2607 E Atlantic Blvd              United States Movers, Inc.
Pompano Beach FL 33062            1500 Bay Rd Suite 1470
954 247-9269                      Miami Beach FL 33139

The Closets Company
                                  888 668-3812                    Complaints to Better Business Bureau Up
2038 NW 55th Ave
Margate FL 33063
                                  United Water Restoration
                                  Group Inc.                      Ten Percent Nationwide
954 984-8588                      2050 N. Andrews Ave.
                                  Bay #112                        According to an annual report recently                   top three, new car auto dealers
The Collection                    Pompano Beach FL 33069
200 Bird Rd                       386 492-6904                    released by the Better Business                          received 24,698 complaints, an 8.1
Coral Gables FL 33146                                             Bureau, consumers filed 1.1 million                      percent decrease over the previous
305 444-5555                      Universal Landscape, Inc.
                                  4090 121st Ter N                complaints against North American                        year.
The Cow Landscaping               Royal Palm Beach FL 33411       businesses in 2010, reflecting a ten
Company, Inc.                     561 722-0252
4305 Bamboo Palm Ct                                               percent increase over the previous                       While the cable and satellite TV
Greenacres FL 33463               USA Medical Depot               year. Consumers also turned to the                       industry, cell phone industry and new
561 234-5036                      1801 NE 28th Ter                non-profit more than 87 million times                    car dealers received a high volume of
                                  Pompano Beach FL 33062
The Finish Touch, Inc.            877 313-6337                    for help researching businesses across                   complaints, the BBB report shows that
1680 29th Ave                                                     North America, a whopping 37 percent                     they also have a higher rate of
Vero Beach FL 32960               Vestigo Staffing, LLC
772 633-5476                      8300 NW 53rd St Ste 350         more than in 2009.                                       resolution with consumers than the
                                  Miami FL 33166                                                                           average rate (78 percent) across all
The Herman Law Group              305 742-2176
20423 State Road 7                                                “The complaints filed with BBB are not                   industries in 2010. Cable and satellite
Boca Raton FL 33498               Vic's Landscaping & Sod, Inc.   only a barometer of customer                             TV resolved 98.6 percent of
877 494-2877                      2945 Neddham Court              satisfaction, but the rise in complaints                 complaints, a slight increase from
                                  Delray Beach FL 33445
Tiger Team Roofing Inc.           561 495-0944                    also shows that consumers are                            2009; the cell phone industry resolved
10354 NW 55th St                                                  increasingly relying on BBB for                          92.1 percent; while new car dealer
Sunrise FL 33351                  Visual Voodoo Photography,
954 801-7663                      LLC                             assistance in resolving disputes with                    companies resolved 87.4 percent of all
                                  2726 NE 32nd St                 businesses,” said Brodie White,                          complaints.
Tip Top Roofing & Repairs, Inc.   Fort Lauderdale FL 33306
11300 NW 30th St                  954 856-7736                    President, BBB of Southeast Florida
Sunrise FL 33323                                                  and the Caribbean.                                       “Industries that do a large volume of
954 553-8930                      Waypoint Property                                                                        business are naturally going to have a
                                  Inspections East LLC
Tom's Moving and Storage          7114 Vesuvio Pl                 The cable and satellite TV industry                      larger number of complaints. This is
13135 NW 7th Street               Boynton Beach FL 33437          received the largest number of                           why it’s important to look at how a
Miami FL 33182                    561 676-0546
305 805-0772                                                      complaints with 30,985, a 5 percent                      company responded when BBB
                                  We Take the Cake                decrease over last year. The cell phone                  approached them with consumer
Toyota of Hollywood               1211 NE 9th Ave
1841 N 60th Ave                   Fort Lauderdale FL 33304        industry ranked second with 27,293                       complaints, and not just the sheer
Hollywood FL 33021                954 764-2253                    complaints, but saw a 29.6 percent                       number of complaints,” added White.
954 966-2150                                                      decrease over 2009. Rounding out the
                                                                                                                                                                 ...continued on pg. 11

          JANUARY - MARCH 2011                                                          www.bbb.org                                                 PAGE 7
NEW TRENDS @ BBB®                                                     T H E B E T T E R B U S I N E S S B U R E A U ®
                                                                      OF SOUTHEAST FLORIDA AND THE CARIBBEAN

BBB Lists Top 10 Scams and Rip-Offs of 2010
Better Business Bureau released a list      result is that instead of getting paid,     theft, phishing emails, vishing phone
of the top 10 scams and rip-offs of 2010.   you can end up losing hundreds—if not       calls, smishing text messages, or even
                                            thousands—of dollars                        through no fault of your own as the
Job hunters and those                                                                   result of a corporate data breach,
                                            Timeshare Resellers – Complaints to         millions fall victim to identity theft
struggling to make money                    BBB about the timeshare industry—           every year.
and get out of debt were                    including deceptive resellers—
                                            increased by over 40 percent according      Advance Fee Loan Scams – A perennial
common targets of                           to 2010 estimates. Timeshare owners         problem, advance fee loan scams prey
fraudsters, hackers and                     who are desperate to get rid of their       on consumers and business owners
deceptive businesses in this                costly vacation property are being          who are struggling financially. Victims
                                            targeted by companies that claim they       are told they qualify for large loans but
tough economy.                              have an eager buyer. The company            must pay upfront fees—often more
                                            tells the seller they just have to pay up   than a thousand dollars. The victim
“With the economy still on the mend,        to several thousand dollars to cover        wires money to the scammers, but
scammers had a field day targeting          fees. After paying the fees, the seller     never receives the loan.
struggling families who were looking        never hears from the company again.
for work and trying to make ends                                                        Over-Payment Scams - Over-payment
meet,” said Brodie White, President,        Not So “Free” Trial Offers – Misleading     scams typically target small business
BBB of Southeast Florida and the            free trial offers for diet supplements,     owners, landlords or individuals with
Caribbean. “While some of the most          penny auctions and money making             rooms to rent and sellers on classifieds
popular scams are perennial problems        schemes blanket the internet resulting      or sites like Craigslist. The scammers
that have always plagued consumers,         in thousands of complaints ever year.       overpay the amount for the services or
some new additions to the list are          The free trial offers seem no-risk but      products and then ask the victim to
signs of tough economic times.”             complainants state they were                wire the extra amount back to them or
                                            repeatedly billed every month and           to another fraudulent entity. Ultimately
Following, in no particular order, is       found it extremely difficult to cancel.     though, the check is forged and the
BBB’s list of top scams and rip-offs                                                    victim is out the money wired back to
that took advantage of consumers and        Itinerant Home Repair/Roofers – BBBs        the scammers.
small business owners across the U.S.       across the country received complaints
in 2010:                                    from consumers who answered a knock         Consumers or small business owners
                                            from a door to door salesman or             victimized by a scam can contact their
Job Hunter Scams – Scams targeting          itinerant worker who eventually failed      local BBB or file a complaint at
job hunters vary and include                to deliver on promises to fix their roof    www.tucson.bbb.org. Always research
attempts to gain access to personal         or conduct other work to the home.          a business with BBB before you sign
information such as bank account or         Complaints to BBB about roofing             any contracts or hand over any money.
social security numbers and                 companies increased by roughly 40
requirements to pay a fee in order to       percent in 2010, according to tentative
even be considered for the job.             estimates, due in part to one company
                                            that solicited door to door: American
Debt Relief and Settlement Services –       Shingle, which received nearly 1,000          ADVERTISE IN
BBB warned consumers in 2010 to
seriously consider third-party
                                            complaints nationwide after going
                                            bankrupt and not providing new roofs
                                                                                         “NEW TRENDS”
assistance for getting out of debt.         to angry customers.                          BETTER BUSINESS BUREAU
These companies often require upfront                                                    “The newsletter everyone reads”
fees and potentially leave the              Lottery and Sweepstakes Scams – The
consumer drowning in even more debt.        victim—often a senior citizen--receives         REACH OVER 5,500
Complaints to BBB about debt relief         a letter in the mail or a phone call from     ACCREDITED BUSINESSES
and settlement services increased by        someone pretending to be with
approximately 30 percent in 2010,           Reader’s Digest, Publisher’s Clearing
according to tentative year-end             House or a phony foreign lottery. The          FULL PAGE                   $   500
estimates.                                  scammer claims that the victim has             HALF PAGE                   $   250
                                            won millions but must first wire               QUARTER PAGE                $   125
Work from Home Schemes – Some               hundreds or even thousands of dollars          BUSINESS CARD               $    65
work from home schemes promise to           back to the scammers to cover taxes
teach the secrets to making money           or some other bogus fee. The victim
online, others claim you can make           wires the money, but the prize never           For additional information:
money assembling items at home or           arrives.                                              Michael Galvin
get paid to be a mystery shopper.                                                         VP Communications WPBBB
Some victims even found that their          Identity Theft – There are any number          Phone 561-842-9278 x243
opportunity to work from home was a         of ways a person can become a victim          E-Mail: mgalvin@wpbbb.com
job to fence stolen goods. The end          of identity theft. Through low-tech


             PAGE 8                                      www.bbb.org                            JANUARY - MARCH 2011
NEW TRENDS @ BBB®                                                     T H E B E T T E R B U S I N E S S B U R E A U ®
                                                                      OF SOUTHEAST FLORIDA AND THE CARIBBEAN

Do you know where your kids are…on the Internet?
Keep your kids safe online by teaching     3. A person you don’t know sends                and supposedly, free services can
them the seven stop signs                  you inappropriate pictures or                   result in repeated charges to your
                                           inappropriate language, or wants to             credit card or phone bill.
Knowing where your kids are can be a       actually meet up. Talk to your kids
full time job. Knowing where they are      about what would constitute as                  For more than 35 years, the BBB
online—which websites they’re visiting     inappropriate photos and conversations          Children’s Advertising Review Unit has
and who they’re talking to—is even         online, as well as the immense dangers          promoted responsible children's
harder, but is no less important. The      of meeting up or talking to strangers.          advertising by evaluating child-
Better Business Bureau Children’s                                                          directed advertising and promotional
Advertising Review Unit encourages         4. You want to post a picture of                material in all media to advance
parents to teach their kids and tweens     yourself online. Posting pictures online        truthfulness, accuracy and consistency.
about unsafe online situations and         can seem harmless, but can often                CARU performs a high level of
recommends looking out for seven           provide important clues to predators.           monitoring, including the scrutinizing
stop signs.                                Approve any photos before your kid              of over ten thousand television
                                           posts them online until you feel they           commercials, and the review of
According to a study by the Neilsen        are old enough to make the right call.          advertisements in print, radio and
Norman Group, kids as young as nine                                                        online media.
years old are becoming just as             5. You are being harassed or bullied
capable—if not more so—than their          through a social networking site,               To raise awareness of children’s online
parents at navigating the Internet.        e-mails or instant messages. Online             safety, CARU has created a series of
While young kids may be computer           bullying isn’t just a harmless prank and        TV PSAs that are airing nationwide and
whizzes, they aren’t necessarily as        your kids need to know that it’s                are also available online. Blogs,
smart as their parents when it comes       important they tell you before it goes          television and radio stations interested
to identifying online threats, including   too far.                                        in spreading the word about online
predators and fraud.                                                                       safety can contact Wayne Keeley at
                                           6. You get a friend request on a                wkeekey@caru.bbb.org to learn more
“The best way to keep your kids safe       social networking site from someone             about airing these PSAs.
online is to keep the lines of             you don’t know. Friending someone
communication open,” said Wayne            online that you don’t know in real life is Parents can report websites that
Keeley, director of the BBB Children’s     opening the door to many possible          request personally identifiable
Advertising Review Unit. “Talk to them     threats such as hackers and predators. information from children under 13 at
about the possible dangers and let                                                    www.CARU.org.
them know that they can always come        7. You want to sign up for a “free”
to you if they feel confused, threatened   service online or get “free” ringtones     More information about kids online safety is
or bullied online.”                                                                   available at the CARU Parent’s Corner:
                                           or daily joke text messages. “Free”        http://www.caru.org/program/parentscorner.aspx
                                           rarely comes without a price online
Sit down with your kids and let them
know that they should stop and come
talk to you whenever they find
themselves in these seven situations
online:

1. You visit a website which asks for
financial information like bank, credit
or debit card numbers. Some websites
may try to get at your wallet through
your kids. Let your kids know that it is
never acceptable to give out your
bank, credit or debit card numbers to
anyone.
                                                 Helping over 15 million satisfied customers
2. You visit a website that asks for
personal information like your home                      stay connected every day.
address, first and last name, e-mail
address, phone or Social Security
number. Your kids may not realize that
information such as their full name,
address, phone number or even their
e-mail address or Social Security
Number can be very valuable to
companies that want to market                                        Proud member of the Better Business Bureau
products to them and also to identity
thieves or predators online.

      JANUARY - MARCH 2011                              www.bbb.org                                               PAGE 9
NEW TRENDS @ BBB®                                                            T H E B E T T E R B U S I N E S S B U R E AU ®
                                                                             OF SOUTHEAST FLORIDA AND THE CARIBBEAN


                          BBB® CORPORATE PARTNERSHIPS
  “Many thanks to our Corporate Partners for co-sponsoring the articles and tips in this edition.”
                                             PLATINUM CORPORATE PARTNERS:

   American Debt Counseling, Inc.       Firestone Tire and Service                                          Ocean Bank
           Assurant, Inc.         Florida Power & Light Company                                 Pathfinder Business Strategies, LLC
          AT&T Mobility                      GoldFellow, LLC                                            Saveology.com, LLC
         AutoNation, Inc.                Great Healthworks, Inc.                                          Spirit Incentives
       Banco Popular de PR            LA Fitness International, LLC                                 The Continental Group, Inc.
    Beltone Hearing Aid Center                 Lexis Nexis                                     The Tire Choice & Total Car Care
     Carico International, Inc.               MagicJack LP                                                TigerDirect, Inc.
       Circuit City.com, Inc.              Mattress XPress, Inc.                                      TracFone Wireless, Inc.
        CompUSA.com, Inc.               MCCI Group Holdings, LLC                                  VocalTec Communications, LTD
      Credit Counseling, Inc.          Merchant Data Systems Inc.                              Ymax Communications Corporation
    East Coast Mechanical, Inc.               Newsmax.com                                              YMAX Holdings Corp.
                                          Norwegian Cruise Line
                                                  GOLD CORPORATE PARTNERS:
                      American Dream                                                        Oasis Outsourcing
                      BrandsMart USA                                                   Palm Beach Newspapers, Inc.
                  Burger King Corporation                                       Patent Assistance Worldwide Partners, Inc.
                  El Dorado Furniture Corp.                                     Phoenix American Warranty Company, Inc.
                Fed-Ex Express Corporation                                                    Rooms To Go
                       Home KO, LLC                                                     Seaboard Marine, LTD. Inc.
                Miami Herald Media Company                                           Social Service Coordinators Inc
                       Nations Health                                                         The Collection

                                                   SILVER CORPORATE PARTNERS:

   A Watershed Addiction Treatment Center                      Globe Cast World TV                           Phil Smith Chevrolet
Academy Roofing & Sheet Metal of Florida, Inc.                Holsum de Puerto Rico                             Pro Translating
            Acura of Pembroke Pines                               HomeServe USA                             Proietto Painting Inc.
 All Year Cooling & Heating, Inc. Serving SE FL              ICAN Benefit Group, LLC                          Royal Palm Toyota
           Arise Virtual Solutions, Inc.                     Infiniti of Coconut Creek                    Sentry Data Systems, Inc.
            Arrigo DCJ Sawgrass, Inc.                     Kauff's Transportation Systems               Seta Corporation of Boca, Inc.
        Atlantic Broadband Finance, LLC               Law Offices of Robert Rubenstein, P.A.                   Shoes For Crews
                 Aventura Honda                   Le Cordon Bleu College of Culinary Arts, Miami     Skilled Electrical Connections, Inc.
                     Aztil, Inc.                               Lexus of North Miami                               Skybox, Inc.
              Berger Singerman PA                            Lexus of Pembroke Pines                          Strax Rejuvenation
               Capitol Supply, Inc.                    Life Alert Emergency Response, Inc.                 SupportSquad.com LLC
           Celebration Cruise Line, LLC                             Lipton Toyota                        Tax Advisors of Palm Beach
                   Cortera, Inc.                             Member Service Provider                        Toyota of Hollywood
          D.R. Horton America's Builder                    Mercedes-Benz of Pompano                   Treasure Coast Gold Buyers, LLC
                  Delray Mazda                                 "Merchant One, Inc."                   United Home Care Services, Inc.
         Everest Institute-Ft. Lauderdale                  Motivated Guard Service Inc.            United States Medical Supply, Inc., The
        Everest Institute-Kendall Campus                 Napleton's Acura of Palm Beach                 United States Warranty Corp.
         Fidelity Warranty Services, Inc.                       Napleton's Hyundai                         Vacation Village Resorts
  Florida Home Improvement Associates, Inc.           Napleton's North Palm Auto Park, Inc.                Wayne Akers Ford, Inc.
         Florida Patrol Investigators, Inc.                       OnBoard Media                               WCS Lending, LLC
              For Life Products, Inc.                  Payment Alliance International, Inc.                Worldwide Rebates, Inc.

              PAGE 10                                                                                    JANUARY - MARCH 2011
                                                               www.bbb.org
NEW TRENDS @ BBB®                                                               T H E B E T T E R B U S I N E S S B U R E AU ®
                                                                                OF SOUTHEAST FLORIDA AND THE CARIBBEAN

Complaints to BBB Up 10%...                         Industry            Total              Rank by    Percentage                   Percentage of
                      ...continued from pg. 7                                             number of Increase over
                                                                      Complaints                                                     Resolved
The report also reveals that the 3                                                        complaints1    2009                       Complaints2
million BBB Business Reviews are
increasingly popular as a free tool for             Television -
                                                    Cable, CATV &         30,985                 1                 -5.0%               98.6%
consumers to research the trustworthiness
                                                    Satellite
of businesses. BBB Business Reviews—
which contain information on a                      Cellular Phone
businesses’ accreditation status, letter-           Services &            27,293                 2                -29.6%               92.1%
grade rating and complaint history—                 Equipment
were accessed more than 87 million                  Auto Dealers -        24,698
                                                    New Cars                                     3                 -8.1%               87.4%
times in 2010. The most popular
industries researched with BBB are                  Banks                 22,648                 4                -24.3%               98.5%
roofing contractors, general                        Collection
contractors and mortgage brokers.                   Agencies              15,876                 5                  .5%                80.2%
                                                    Auto Dealers -
“The services and tools that BBB                    Used Cars             14,520                 6                 6.1%                70.6%
supplies free of charge at bbb.org are              Auto Repair &
now of more value than ever before to               Service                13,178                7                 3.5%                65.6%
consumers,” added White. “Given the                 Furniture -
current economic climate, consumers                                       13,018                 8                 -1.1%               79.1%
                                                    Retail
need to be more cautious on where
and how they spend their money and a                Internet
                                                    Shopping              12,950                 9                -39.8%               61.4%
fast, easy way to do this is to ensure
businesses are accredited by BBB and                Mortgage               9,545
                                                    Brokers                                     10                 17.8%               81.0%
have a good BBB rating before doing
business with them.”                            1
                                                2
                                                    Complaint rank is out 4,483 industries categories
Following are the top 10 industries by              Average resolution rate across all industries for 2010 was 78 percent
volume of consumer complaints filed             For a complete industry breakdown of all complaints filed with the BBB in 2010 go to
across North America with BBB in 2010:          www.bbb.org/us/statistics.




       JANUARY - MARCH 2011                                                                                                PAGE 11
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