Step One- Key Facts
Identification of key people:
President, manager, sales people, Ruth
Size of the organization
One boss and 40 employees
Product and services
Persian Rugs-- inexpensive and luxury, with repair and cleaning service
The president overtakes the company all by himself and gives little power to employee.
Other key facts:
Favoritism at the work places (ex. Ruth)
The leader is experienced but unwilling to accept others opinion.
He takes control of everything.
Lack of communication involve between the staff
Runs the business only during the absence of the president.
Manager has given no power, no authority with little responsibility
Sexism over women and imply them as subordinates to the men
Much more women than men on the job, and mostly are students
No delegation into work as well as lack of motivation to perform
Not all the customers are being contact when they come to the store due to sales people stay in
their favorite place in the store
Paid a flat rate with no expectation from the president.
Employees are allow to play card game or sitting around during down time
Schedule is not being followed when employee consider it as a suggestion to them
no policies, no discipline, no dress code, no punishment
most employees have blood relationships with the boss
sometimes overstaffed with under load duties
no formal training for managers as well as sales people