DMAIC “Lite” Storyboard Manage School Lunch Purchase / Inventory Kevin Thornton WHO BREVARD PUBLIC SCHOOLS (BPS) STEP BPS District Offices Site Management Need Effectively Manage School Lunch Purchasing/Inventory Determine Need & Requirments P1 – Product Evaluation Determine Identify Potential Vendors Identify Review Cost & Nutriionals Review Acceptable Product Testing Testing Acceptable P2 – Per Unit Cost Issue ITB P3 – Per Plate Cost Issue Evaluate ITB P4 – % of Schools meeting the Evaluate Nutritional Guidelines Acceptable P5 – # of Items Substituted Award Award ITB P6 – % of Schools Achieving a 5 Star Rating Set-up Set-up items & Link Nutritionals P7 – # of Students Served Create Recipes & Menus P8 – % of Food Cost Create P9 – % of Labor P10 – % of Supply Cost Meet Nutritionals Schedule Schedule Menus Place Food Orders Consolidate Food Orders Order Receive Food Orders Correct Item Vendor Subs Transfer Q1 – % of Gross Margin Prepare Q2 – % Met USDA Nutritional Guidelines Prepare Food Q3 – % of Customer Satisfaction Complete Q4 – # of Inventory Transfers Completes Production Records Need Met Serve Food VisioDocument “D” - Define • Link to Districts Strategic Plan: • KPI - 4.1.8 – Evaluate cost effectiveness of various district operations • Theme: • Food and Nutrition Services will meet the USDA Nutritional Guidelines by May 30, 2009 “M” - Measure • Significant problem areas: • P1 – Product Evaluation • P4 – % of Schools Meeting the USDA Nutritional Guidelines • P5 – % of Items Substituted • P6 – % of Schools Achieving a 5 Star Rating • Most significant problem: • P4 – % of Schools Meeting the USDA Nutritional Guidelines • Goal: • In 2007/08 actual USDA Nutritional Guidelines was 88% this is 12% below our target of 100%. “A” – Analyze A1 Approach Used To Root Causes Select Root Cause Accurate production Monitor production records records Not following Review weekly menus/recipes orders/analysis of usage Servers not serving the Analysis production correct portion size records/review program “A” – Analyze A2 Approach Used To Root Causes Select Root Cause Unable to monitor No automated nutrient nutrient analysis on a analysis tracking system current basis to make necessary adjustments Unable to identify No automated drill down cafeterias causing capability nutrient analysis problems Data integrity Analyze production records “I” – Improve A1 Yes Countermeasures Effectiveness Feasibility Overall or No Monitor production 5 4 20 Yes records Review food 4 3 12 No weekly orders Train users 5 4 20 Yes Analyze usage 4 3 12 No “I” – Improve A2 Yes Countermeasures Effectiveness Feasibility Overall or No Monitor production 5 4 20 Yes records Monitor weekly 5 5 25 Yes nutrient analysis Train managers 5 3 15 No on data integrity Verify data 4 3 12 No output “A” – Action Plan When Est. What Start End Who Support Cost Monitor production On- Field District Daily 8/18/08 records going Op’s Office Activity Train users On- Field District 8/18/08 $2,500 going Op’s Office Monitor weekly On- Field Daily nutrient 8/18/08 going Op’s D.M. Activity analysis “C” – Control • 2008/09 First Quarter USDA Nutritional Guidelines Results demonstrated an 3% improvement over last year.
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