Personalisation Programme Board
18th March 2009, 12-1.30 pm
Name Initials Role
MC Programme Sponsor
TD Programme Executive
EO Programme Manager
AR Senior Departmental Representative (Chief Executive’s
MB Senior Departmental Representative (Community Services
FC Senior Departmental Representative (Children and Young
CL Strategic Change Programme Representative
SD Senior Departmental Representative (Adult Social Care
HP Senior Departmental Representative (Adult Social Care
PJ Independent Quality Assurance (Care Services Efficiency
RJ Carer and Member of the Leicestershire Disabilities
TMW PA to Mick Connell (notes)
Name Initials Role
SMcM Senior Departmental Representative (Adult Social Care
HC Leicestershire Partnerships NHS Trust Representative
MC welcomed everyone to the meeting, particularly RJ. It was noted that this group will include
service user and carer representation and three service users have expressed and interest, but
were unable to make today’s meeting. The PCT are also considering an appropriate
TD gave an overview of the proposed Personalisation Programme, which has been set up to
deliver the transformation required to meet the Government’s personalisation agenda as set out in
the ‘Putting People First’ Concordat and Transforming Social Care Guidance (Department of
Health). TD explained the four main areas that had been identified for local authorities and their
partners to focus on to help make sure services become personalised and achieve the right results
Early intervention and prevention;
Choice and Control;
He then outlined the Department’s proposed approach and support planning pathway.
PJ stated that the model being proposed was similar to the model being used at a national level.
Governance and Terms of Reference
EO advised that the Personalisation Programme was part of a wider change management
programme within the authority and progress will be reported to the Change Management Board.
As part of the Terms of Reference the Board’s membership, responsibilities, structure and
engagement were discussed. The Board will be meeting on a monthly basis. Particular discussion
took place around the roles of the Core Reference Group and Leicestershire Inclusive Self Directed
It was noted that initially the Board will focus on Choice and Control and the delivery of Self
Directed Supported as this is a key deliverable required by a specific timescale. It was noted that
work will broaden out into the other three areas over time, although initial pieces of work were
already in train.
RJ emphasised the need for quality. The Board considered quality to be a fundamental issue
across all areas. RJ also stated that under the Board membership on page 2, last bullet point,
should read ‘to ask and answer questions’. EO agreed to amend this.
TD advised that a number of workshops had taken place with iMPOWER in relation to
Commissioning, Programme Overview and Financial Affordability.
MC also made reference to the establishing of a Departmental Efficiencies Programme Board
linked to the CSED and regional work, and feeding into the wider local authority’s efficiency
The Board accepted their responsibilities in principle, but agreed to come back to these in six
PJ commented that the Cabinet report in July 2008 referred to efficiency gains, but the Board’s
responsibilities refer to measuring outputs, outcomes, benefits and value for money.
TD highlighted the outcomes of the Personalisation Programme.
CL suggested Programme ‘outcomes’ was reworded ‘objectives’ and then a series of outcomes
follow on from these. This was agreed. It has also been discussed and agreed that there was a
need to define a clear end strategy/outcome and benefits for the Programme.
RJ queried the engagement of parents/carers in any personalisation events/meetings,
consultations as a number of parents/carers are often very tired and sometimes can feel
intimidated. She also stated a number of parents/carers do not want Individual Budgets as this can
sometimes cause tension and put a strain on family relationships and a number of them ‘suffer in
TD outlined the difference between a Direct Payment and Individual Budget and explained a
number of ways the Individual Budget could be provided. It was acknowledged that Individual
Budgets will not be the way forward for all service users and appropriate support should be put into
place to assist people wherever necessary.
SD emphasised it was important to focus on outcomes and capturing information and the method
of achieving and quantifying them from the outset, with a view to the Board owning them and
Progress to date
TD summarised the progress to date:
Target Operating Model (TOM) developed;
Customer Service Centre development initiated;
Resource Allocation System (RAS) developed - the mechanism for allocating Individual
Budgets to social care service users – and the Personal Budget methodology is being tested;
Staff and provider communication and engagement sessions have taken place as well as
Self-assessment project is being tested;
Re-design of ‘Care Management’ and Reablement’ processes are taking place;
LLR Prevention and Early Intervention workshops taking place in May and June – the need to
get all relevant partners agencies on board was emphasised;
System replacement discussion underway;
A national framework is currently being developed (ADASS/LGA) from which to measure
progress in local authorities regarding personalisation and this will include completion of a self-
assessment document by the 24 March 2009. A report will then be produced on progress
nationally. Later on in the year a peer review process around personalisation is also expected
to take place.
PJ emphasised that the business model in place looked right and agreed with the need to get
systems in place first. SD stated that there is also a lot of additional work in place which could be
captured under ‘Universal Services’ and she suggested this is recorded.
MC then made reference to the Department of Health regional infrastructure and various work
streams in place through the Regional Director for Social Care Leadership and Local Partnerships.
IA is leading the Regional Personalisation Board and a Regional Efficiency Group is being led by
PM, Assistant Director in Nottingham City.
Programme Priorities and Forward Plan
EO outlined the programme priorities over the next three months.
PJ recommended that clear leadership for each work stream is critical and stated that other
authorities had chosen to mirror their business model. CL confirmed this is the model set out in the
MC agreed to send out with the notes the LAC (DH) (2009) 1 dated 5 March 2009 which sets out
information to support councils and their partners in the ongoing transformation of adult social care.
PPD001 The Board approved the Governance and Terms of Reference subject to the comments
made today being reflected.
PPD002 The Board agreed the proposed work plan.
PPD003 The Board agreed to meet on a monthly basis, over the lunchtime period.
Ref Description Owner Completion Date
PPA001 Define and mobilise ‘Engagement Groups’ and EO 01.05.2009
representation at Programme Board Level
PPA002 Change ToR based on the comment made by RJ EO 31.03.2009
PPA003 Copy of ADASS Survey to the Board members as EO 31.03.2009
per MC’s suggestion