Job Description

Name of Role

Community Support Worker

Purpose of Role

It is the role of the Community Support Worker role to provide high quality support
assisting customers to continue to live in their own home, and enable participation in
social and community activities.

Key Result Areas

       To provide positive support to meet customers bespoke needs on an
        individualistic basis, with respect, empathy and sensitivity.
       To ensure all the customers’ Social Services assessed needs are met in line
        with their care plan.
       Support customers flexibly in response to their changing needs and
       To have a good working knowledge of Microsoft Word, Excel and the use of
        the internet.
       To work using a person centred framework for practice.
       Promote independence.
       To support customers to access social and community activities of choice.
       Support customers to live full lives and develop a range of relationships.
       To support customers to facilitate housekeeping activities where possible.
       Support with shopping, telephone calls, budgeting, leisure and recreational
        activities, reading and writing letters.
       Contribute to multidisciplinary action plans as required, for example, health
        action plans, person centred plans.
       Contribute to reviews as necessary.
       Participate as key member within the Self Direct Support team.
       To report and document as required by the individual customers.
       Ensure identification of risk and assist in effective risk management.
       Communicate effectively with customers, team members, professionals and
       Ensure professional boundaries and best practice maintained at all times.
       Work within legislation, guidelines and Self Direct Support policies and
       Work to an agreed rota. Once shifts agreed ensure absences or change of
        circumstances are reported in timely manner so cover can by organised.
       To undertake training as required
       To work in accordance to the General Social Care Council’s Code of Practice
        for Social Care Workers


The Community Support Worker is responsible to their immediate operations
manager and registered manager.
                                 Person Specification

                              Community Support Worker

                            Essential Requirements           Desirable Requirements
Education /                 NVQ 2 Care or a willingness      GCSE in English or
qualification               to work towards                  equivalent
requirements                achievement.

                            A willingness to complete
                            the Common Induction
                            Standards within agreed

                            Person Centred Planning
                            and a willingness to
                            undertake training.

Experience                  Working as member of a           Experience working within
                            team                             social care

                            Commitment to equality

Knowledge                   An understanding of              Valuing People
                            disability social inclusion
                            issues                           Person Centred Planning

                                                             An understanding of learning
                                                             disability and mental health
                                                             social inclusion issues

Competencies                Ability to build working         Building and maintaining
                            relationships with people        community relationships

                            Excellent verbal and written
                            communication skills

                           Understanding and
                           maintainence of
In accordance to the Disability Discrimination Act 1995 all reasonable adjustments
will be made to the above requirements to accommodate suitable candidate with a

Final statement

The Job Descriptions produced by Self Direct Support describe our main generic
roles. It is recognised that differences will apply between individual roles. They are
not intended to limit staff. The aim is to clarify roles and responsibilities, and what is
expected of our staff; assist in recruitment; identify training needs; and enable staff
who wish to progress to identify development needs for other roles.

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