RECRUITMENT STANDARD FORMATS by o64e0bx

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									                       Virtual Support Project Manager
          17.5 hours per week, including evening & weekend working
                          Salary £32,887.90 pro rata
                               Contract: 3 years



Dear Applicant

Thank you for your enquiry regarding the above post. Enclosed you will find the following:

1. Job description and person specification
2. Application form
3. Statement of values
4. Monitoring form (to be returned with application)

Please note that in order for you to be shortlisted for this post; you must DEMONSTRATE
that you meet the requirements of the person specification. (For example, it is not sufficient
to say “I am committed to equal opportunities”; you should explain what it means to you in
the context of the job, and how it might be implemented - or ways in which you have
implemented it in a previous job.)

Please send your completed application to: Deryn.howard@pacehealth.org.uk or PACE,
34 Hartham Road, London N7 9JL.
The closing date for applications is 9am Monday 21st May 2012. We plan to interview
candidates on Thursday 31st May 2012.

Please note that the above post has a Genuine Occupational Requirement to recruit people
who identify as Lesbian, Gay or Bisexual under the Employment Equalities (Sexual
Orientation) Regulations 2003.

If you have any queries about the job or the forms please contact Francis Burrows on 0207
715 0362 or email: francis.burrows@pacehealth.org.uk

We look forward to receiving your application.

Yours sincerely,



Deryn Howard
Office Manager
Deryn.Howard@pacehealth.org.uk
(t) 0207 700 1323
Virtual Support Project Manager
Job description

General Information

Salary: £32,887.90 pro rata, contract for 3 years

Hours: 17.5 hours per week

Location: 34 Hartham Rd, London N7 8JL

Accountable to: Operations Manager

Funded by: Big Lottery – Reaching Communities

Background Information: PACE provides therapy, counselling, advocacy, employment
coaching, and support groups to individuals, families, couples and children where sexuality
or gender is an issue within their relationships and to young people who are “coming out”.
PACE also delivers sexuality awareness and anti-bullying training to schools & statutory
services working with children and families.

Purpose of this post: To develop and co-ordinate the new Virtual Support service. The
post holder will be responsible for recruiting, training and managing 3 part-time staff and a
team of online support volunteers to deliver support to lgbt people and lgbt young people
experiencing mental and / or emotional distress across England. The online support
service will operate during the evenings and weekends where individuals will be able to
access one to one and group chat facilities within the PACE website. The post holder will
also facilitate a user led steering group for the project to review progress and contribute to
the development of the service.

The post holder will take an active anti-discriminatory approach to all areas of their work
and carry out their duties in accordance with Pace’s Statement of Values, and PACE
policies.


Key Tasks:
1. Service Management
1.1    To be responsible for the recruitment of service staff (Marketing & Communications
       Officer and 2 part time Online Support Workers), including developing job
       descriptions, advertising, and selection process.
1.2    To manage service staff including probation, monitoring of performance, annual
       leave, sick leave, hours of work, and in conjunction with the Operations Manager,
       disciplinary and grievance issues.

1.3    To provide regular supervision and annual appraisals to service staff.

1.4    To be responsible for the training and development needs of service staff including
       induction of new staff.

1.5    To manage the provision of clinical supervision for staff and volunteers, and to
       ensure that all work is delivered within an ethical and safeguarding framework.

1.6    To have overall responsibility for the management and support of online volunteers
       including recruitment, training and on-going personal development.

1.7    To ensure regular team meetings and proper recording thereof.

1.8    To ensure briefings and debriefings of staff and volunteers before and after each
       support session.

1.9    In conjunction with the Online Support Workers to maintain a volunteer evening
       cover rota across the week, including weekends.

1.10   In conjunction with the Operations Manager, to project manage the grant contract
       including managing target outputs & outcomes, budget planning and control, and
       data collection.

1.11   To contribute to an appropriate and effective policy and procedural framework for
       the service.

2. Service Delivery & Development
2.1    To take a proactive approach to ensure equal access to the online service by a
       diverse client group and to ensure good working practises and awareness within
       the staff & volunteer team.

2.2    To ensure a welcoming & supportive environment to service users.

2.3    To establish and maintain a user steering group to input into the development of
       the service.

2.4    To conduct risk assessments for the virtual support service in relation to client,
       volunteer and staff safety.

2.5    To ensure staff & volunteers are familiar with organisational policies & procedures

2.6    To ensure the provision of up to date information on PACE services, other referral
       agencies, and online resources.

3. Monitoring and Evaluation
3.1   In conjunction with the Operations Manager, to develop, manage and continually
      review appropriate monitoring and evaluation of service delivery. To produce a
      record of all work undertaken including outputs and outcomes of such work.
3.2      To ensure clear, sensitive and confidential recording of information in line with the
         Data Protection Act.

3.3      In conjunction with the Operations Manager, to provide written reports to PACE
         Board of Trustees and Funders, and appropriate contribution to the Annual Report.

3.4      To meet with funders when requested to report on work undertaken.



4. Liaison & Promotion
2.1     In conjunction with the Marketing & Communications Officer, to liaise with partner
        agencies to promote the service across the LGBT and mental health sectors

2.2      In conjunction with the Marketing & Communications Officer, to develop and run an
         effective communications strategy to ensure the service is used

2.3      To maintain close working relationships with other services at PACE and across
         England

2.4      In conjunction with the Marketing & Communications Officer, to develop an active
         presence on main social media channels to increase our reach into the LGBT
         community and maintain a high online profile


4. Other Duties
4.1    To regularly attend staff meetings.

4.2      To be self-administering.

4.3      To undertake regular supervision with the Operations Manager and attend any
         appropriate training as identified.

4.4      To undertake any other appropriate duties as requested. If these duties are
         extensive and of a higher job description scale, the terms and conditions of the
         post may be varied in negotiation with the line manager.

Person specification
Essential

      1. Positive identification as LGB or T

      2. An in depth knowledge of the issues facing LGBT people, and young LGBTQ
         people
      3. At least 2 years experience of line managing staff and volunteers, including
         supervision & appraisal
      4. An ability to motivate, develop and manage a team of staff & volunteers
      5. At least 2 years experience of direct client work, including experience of delivering
         online support.
   6. An understanding of managing risk when delivering support online
   7. Understanding and commitment to equality & diversity
   8. Clear understanding of the nature of confidentiality and professional boundaries.

   9. Experience and / or knowledge of project management
   10. An ability to collate and analyse appropriate monitoring data, and to present this
       monitoring information in written reports.
   11. An ability to communicate effectively both verbally and in writing
   12. Experience of delivering training
   13. An ability to work under pressure, manage own work load and meet deadlines.
   14. Ability to work flexible hours.

   15. Commitment to PACE’s Statement of Values.

Desirable
    Experience of effective social media campaigns.
    Experience of using the monitoring and evaluation database – Sales force
APPLICATION FORM FOR EMPLOYMENT AT PACE

POST:

SURNAME:                                       INITIALS:

ADDRESS:



PHONE:                           (W)                                 (H)


Question 1. Please give details of any relevant educational attainments (including
formal education, short courses, etc) with dates.

Establishment             Subject(s)           Years        Result
Question 2. Please give details of your employment in the past ten years.

Dates        Employment                 Post held           Duties
Question 3. Using your experience gained from employment, voluntary work or
personal setting, please demonstrate clearly how you meet the criteria from the
attached person specification. Use continuation sheets if necessary.

Person specification
Essential
   1. Positive identification as LGB or T
   2. An in depth knowledge of the issues facing LGBT people, and young
       LGBTQ people
   3. At least 2 years experience of line managing staff and volunteers, including
       supervision & appraisal
   4. An ability to motivate, develop and manage a team of staff & volunteers
   5. At least 2 years experience of direct client work, including experience of
       delivering online support.
   6. An understanding of managing risk when delivering support online
   7. Understanding and commitment to equality & diversity
   8. Clear understanding of the nature of confidentiality and professional
       boundaries.
   9. Experience and / or knowledge of project management
   10. An ability to collate and analyse appropriate monitoring data, and to present
       this monitoring information in written reports.
   11. An ability to communicate effectively both verbally and in writing
   12. Experience of delivering training
   13. An ability to work under pressure, manage own work load and meet dead
       lines.
   14. Ability to work flexible hours.
   15. Commitment to PACE’s Statement of Values.

Desirable
   Experience of effective social media campaigns.
   Experience of using the monitoring and evaluation database – Sales force
Question 4. Please give the names of two people who know you well and can
comment on your suitability for the job. One of these would normally be your
current or most recent employer.


Name:                                     Name:




Address:                                  Address:




In what capacity does this                In what capacity does this
person know you?                          person know you?

I declare that the information given on this form is correct to the best of my
knowledge, and understand that any deception may lead to dismissal.

Signed:                                   Date:
                          PACE
________________________________________________________

                 STATEMENT OF VALUES
________________________________________________________

1.   We believe in equality of opportunity for all lesbians, gay men, bisexual and
     transgender (LGBT) people and are opposed to discrimination on the grounds
     of gender, race, ethnic or religious background, disability, class, age or HIV or
     mental health status. We recognise that LGBT people belong to a diversity of
     groups and backgrounds, and believe that all have a right of access to our
     services.

2.   We recognise the particular oppression faced by LGBT people, and believe in
     the need for services provided by people who are LGBT which are located
     within and are connected to the lesbian and gay communities.

3.   We believe that volunteers from these communities have a vital role to play
     within PACE.

4.   We respect the right of all people to choose how they express their sexuality,
     provided this is consensual and non-abusive. We are opposed to sexual
     exploitation, and to physical and sexual abuse of children and adults.

5.   We recognise that people who are LGBT are diverse in the expression of their
     sexuality, that sexuality is not fixed, and that the range of consensual sexual
     identities are all equally valid.

6.   We are opposed to all forms of discrimination and pathologising on the
     grounds of consensual sexuality, and support equal rights under the law,
     including an equal age of consent, the right to create and be involved in
     diverse kinds of families, and decriminalisation of consensual sexual behaviour
     between adults.

7.   We believe that all LGBT people have the right to take charge of their own
     lives and to be at ease with their sexual identity. We also believe that LGBT
     people have the right to privacy and to choice about disclosure of their
     sexuality (while recognising that organisations such as PACE may require that
     LGBT providing or receiving services disclose their sexuality in line with
     organisational policy).

8.   We believe that all people experience different levels of mental and emotional
     distress in the course of their lives. We recognise that emotional and
     psychological problems are often a result of both external and internalised
     oppression. We believe that all people receiving mental health services should
     be treated as unique human beings capable of change, and not simply by
     reference to labels or medical conditions.
9.   We believe that all LGBT people have a right to access appropriate
     counselling and other mental health services which do not pathologise their
     sexuality, and that services provided to lesbians and gay men should be of the
     highest possible quality. We recognise the desirability of providing at PACE a
     range of counselling and therapeutic approaches and a diversity of other
     mental health services, and of maintaining links with other agencies in order to
     offer appropriate referrals.

10. We believe in PACE as an organisation where the contributions of all involved
    are valued, opportunities are provided for training and professional
    development, and feedback and participation are actively encouraged.

11. We believe in the capacity of human beings to learn and make choices, and in
    the value of experiential, participative and interactive approaches to learning.

12. We believe in the right of all to accurate, fair and up-to-date information about
    lesbians and gay men, bisexual and transgender people, the lesbian and gay
    communities, and HIV. We believe in the right of people who are LGBT to
    access information in order to support their physical and emotional well-being.
In line with our equal opportunities policy, we monitor for the extent to which we are
attracting applications from candidates from a diversity of backgrounds. Could you please
answer the following questions and return the form with your application. This page will be
detached prior to short-listing.

Equal Opportunities Monitoring

Please tick relevant boxes as appropriate

Where did you find out about this position?

PACE Website       Pink Paper Online       Other (please specify)


Age Band:
18-24   25-34        35-44       45-54      55-64      65+       Prefer not to say


Gender Identity:

Female      Male      Transgender        Queer      Other



Ethnic Group (Please indicate):

Asian Bangladeshi     Asian British     Asian Indian      Asian Pakistani
Asian Other     Black African      Black British     Black Caribbean
Black Other     Chinese       Kurdish      Latin American       Middle Eastern
Mixed Other      Mixed White & Asian        Mixed White & Black African      Mixed White
& Black Caribbean      Other       Prefer Not to Say      Turkish   Turkish Cypriot
Unknown       Vietnamese       White British      White Irish
White British    White Irish      White European       White Other


How would you define your sexual orientation:

Lesbian    Gay      Bisexual     Heterosexual       Other     Rather not say

Would you describe yourself as disabled? •              yes           • no

Do you have childcare/caring responsibilities?         •yes           • no

								
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