A Moment of Your Time
Data collection for Darlington Memorial Hospital, June 2012
Over a four week period, 4 patients completed the comments cards (3%)
Approximately 141 patients were discharged/transferred from Ward 14 during June.
75% of respondents were treated with dignity and respect.
100%% of respondents would recommend Ward 14 to family and friends.
Date/W/C Ward/Department What did we do well What could we Would you Were you Additional comments
improve recommend treated with
us to family dignity and
and friends respect
2nd July 2012 Ward 14 Treatment, care, attention, In my experience Yes Yes Could not have had
food, cleanliness, very nothing could be better treatment at a
friendly and pleasant. The improved, except may very stressful time.
whole experience was be the car parking
2nd July 2012 Ward 14 Prompt and friendly, Nothing. Service above Yes Yes N/A
efficient attention given by and beyond
all doctors and staff, which expectations.
made a totally stress-free
visit to Ward 14 and the X-
ray Department in the
Ambulatory Care Unit.
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2nd July 2012 Ward 14 Staff were great. Explained Food was poor. Yes No – could have
well. Action- regular patient been more
questionnaires are private
issued and overall
positive feedback is
received around both
the choice and quality
it would be appreciated
if any catering issues
are bought to the
attention of the
catering department to
2nd July 2012 Ward 14 Very welcoming and caring. N/A Yes Yes Staff on the ward were
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