SE12 36FP

							Post Ref:    SE12/36WS




                          IT ADVISOR (Part Time Term Time Only)

                                       Job Description

School/Ri/Directorate     Finance and IT
:

Responsible to:           IT Service Desk Manager


Responsible for:          N/A


Grade:                    Grade: 4                                    Hours:        16 hours,
                          Incremental Scale: Yes                                     term time only
                          Starting Salary: £17,677 (pro rata)

Role Summary:

To provide 1st line IT support, face-to-face and via telephone and email, for staff and students. To
be based at the IT Service Desk within the Library and IT building


Main Duties and Responsibilities:

Work Processes and results

To work within a team to provide a customer focused IT advisory and repair service for members of
the university.

The IT Advisor will:

   Troubleshoot PC hardware and software problems to enable students to gain access to the
    University computer network liaising closely with members of IT staff.

   Assist in the maintenance of IT Service Desk facilities including IT equipment, documentation,
    notices and call logs.

   Advise and support, undergraduate and post graduate students, members of staff within the
    University, with IT related issues.

   Provide Help Desk usage data which is recorded and stored.

   Installing hardware, software and operating systems on computers when required.

   Production of audio visual help guides using web and multimedia software
   Maintenance of IT Suite Services i.e. PC peripherals, printers, scanner.

   Carry out any other reasonable activities in line with the requirements of the IT section.


Communication

   Communicate with members of the university on the use of IT facilities and services dealing
    with face-to-face, email and telephone general enquiries.

   Have the ability to communicate technical complexities to a non-technical customer.

Personal Development / Performance

   Undertake appropriate training as and when required


Equality, Diversity, Health and Safety and Strategy

   A strong commitment to the principles and practice of equality and diversity

   Take reasonable care of the Health and Safety of yourself and that of any other person who
    may be affected by your acts or omissions at work.

   Co-operate with Keele University in ensuring as far as is necessary, that Statutory
    Requirements, Codes of Practice, University Policies and School/Departmental health and
    safety arrangements are complied with.


This post is unlikely to meet the relevant criteria to allow the University to issue a Certificate of
Sponsorship. Applications for such posts from candidates who require a Certificate of
Sponsorship to work in the UK may not be considered if there are other candidates from within
the European Economic Area (EEA) who have the required qualifications, skills and experience


Job packs available www.keele.ac.uk/jobs, vacancies@keele.ac.uk, Human Resources,
Keele University, Staffordshire, ST5 5BG or Fax: 01782 733471.

Please quote post reference: SE12/35WS

Closing date for applications: 8th August 2012

Proposed Interview date: 20th August 2012

        Promoting Equality, Valuing Diversity.
                                                                                   Evidence Key
Post Ref:                                                                        A=    Application
               SE12/36WS
                                                                                 I =   Interview
                                                                                 R=    References
                                                                                 T=    Test
                                                                                 P=    Presentation
                                                                                       (or a combination)


                                               IT Advisor

                                          Person Specification
    Criteria
                         Essential           Evidence by:           Desirable               Evidenced by:
   Headings
  Education      A minimum of 4 GCSE’s             A
  / Training     at grades A to C, or
                 equivalent, including
                 English/Maths

                 Relevant IT qualification         A
                 at BTEC National level
                 or equivalent, or above
  Experience     Experience of working in          A        Understanding of Network              A/I
                 an IT Customer Service                     Topology
                 environment providing
                  st
                 1 line support                    A        Media skills                          A/I

                 Use of common                              Experience of working in              A/I
                 operating systems i.e.                     Higher Education or other
                 Windows XP – 7, Linux             A        education establishments
                 or Mac.
                                                            Experience of a range of              A/I
                 Understanding of                 A/I       mobile technologies
                 computer hardware
                 components
   Skills /      Customer focussed                A/I
 Aptitudes/
Competencies     Ability to work in an
                 extremely busy                   A/I
                 environment

                 Excellent communication          A/I
                 skills

                 Excellent IT skills               I

                 Ability to convey                 I
                 technical information to
                 non technical individuals

                 Self motivated                    A
    Other        Ability to work weekends
                 as required and to be             I
                 flexible in working hours