JOB DESCRIPTION Title: District Manager Reports To: VP of Sales and VP of Operations
The following description is just a general understanding; please note changes can be made at any time
REQUIREMENTS
Must be understanding and willing to perform all job descriptions that directly and indirectly to DM Protects the assets of the Company. The District Manager is responsible for setting an example by being a role model and leader for all salon employees; by helping salons achieve/increase salon sales goals, training developing, communicating, and following through. Acts and makes decisions in the best interest of the Company. Ensures and implements all policies and procedures of Cincinnati Tan. A workweek is a minimum of 5 days a week and 8 hours per day in one week. Required to work 1 Saturday a month. (Flexibility to increase these requirements during peak season-Approximately February 15th - June 15th, dates will be determined by corporate). Promote, teach and follow through on the 4 C’s of Cincinnati Tan: cleanliness, customer service, communication, and consistency. Required to fill or work any open shift in their district that cannot be filled by another employee or manager. No vacation time may be taken during peak season. Required to be on page: Required to cover all open shifts as needed. Perform miscellaneous job-related duties as assigned. REQUIRED TO ATTEND ALL COMPANY MEETINGS. REQUIRED TO HOLD DISTRICT AND/OR STORE MEETINGS TO PROMOTE TEAM BUILDING AND COMMUNICATION.
PRIMARY OBJECTIVE
The District Manager contributes to the success of Cincinnati Tan by supervising and leading salon managers to ensure friendly, professional, efficient and courteous service is provided to customers in a clean, well maintained salon environment.
QUALITIES
Honesty, hardworking and dedicated. Organized, Excellent communication skill, follow-through, flexible, and multi-tasked. Excellent Communication, Organization, and Decision Making Skills. Excellent Customer Service Skills, and Financial Management Skills. Detail Oriented, Goal Oriented, self-starter with strong operational skills. Computer Literate. Team Player Able to anticipate problems and recommend solutions. Completes quality of work in an efficient manner and within reasonable time frame.
Responsibilities
Manage operations for district; provide leadership and direct supervision to managers; and motivate managers and employees to achieve peak productivity and performance. Ensure excellent customer service by providing information, resolving problems and answering questions for managers, employees, and customers. Visit each store and complete paperwork. produces thorough and timely paperwork. Required to complete all monthly audits. Ensure salon managers and employees adhere to all company policies and procedures. Support managers to ensure schedules are covered and optimum service is provided. Identify staffing needs; interview, promote and/or hire sales managers and sales leaders. Schedule managers for company training and coach. Ensures salons and helping salon managers achieve or exceed their membership, LPTA, and monthly goals. Refer to monthly goal sheet for goal numbers and Sunlync Assist Salon Managers to analyze salon numbers-explain why numbers are high or low; what impacted the store numbers. Ensuring timely opening and closing of salons. Training and Developement of employees to enhance sales skills and to grow with the company. Required to work with all new hired employees within their first two scheduled weeks. Communicate any information regarding product, policies, training, sales techniques, and company promotions to salon employees. Coach and Counsel managers in feedback sessions, training and development, performance appraisals, compensation reviews, and disciplinary discussions. Coaches and Counsels employees who are not meeting company standards and meeting company goals. Partner with V.P. regarding discipline issues, performance issues, performance appraisals, promotions and demotions. Following up on salon managers to ensure work is being completed. Investigate all potential loss prevention issues, recommend and take appropriate action, as needed. Assist Salon Managers in recruiting and hiring qualified employees, follow through on accountability of employees and their performance with the authority to terminate. Conducts monthly managers meeting, communicates and follows through on information from the meetings. Follows through on Image/Uniform Guidelines with all employees. Plan and implement strategies to meet and exceed all district goals. Complete administrative duties regarding cancellation/transer of Club memberships. Verify end of the month paperwork completed by store include; Club Membership Folders, Daily Sales Reports, etc.
EDUCATION
High School Degree or equivalent (GED); college degree preferred. Minimum 2 years multi-unit experience in a retail/service/hospitality company. Retail Management Experience or Equivalent Experience.
PHYSICAL REQUIREMENTS
NA - Not Applicable O - Occasional (up to 25% of time)
F - Frequent (26% - 74% of time) C - Constant (75% or more of time)
REQUIREMENT
Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about a work area. Sitting: Remaining in the normal seated position. Carrying: Moving an object, usually by holding it in hands or on shoulders. Lifting: Raising or Lowering an object from one level to another using hands, arms and/or shoulders, back, and legs. Pushing/Pulling: Exerting force upon an object so that the object moves away/toward the force. Climbing: Ascending or descending ladders and stairs using feet and legs, and/or hands and arms. Traveling: Requires travel outside geographic region. Stooping: Bending body downward and forward by bending spine at waist. Kneeling: Bending legs at knees to come to rest on knee or knees. Reaching: Extending hand(s) and arm(s) in any direction. Handling: Seizing, holding, grasping, turning, or otherwise performing precision work with hand(s). Bending/Twisting: Continual, intermittent rotation of the spine. Talking: Expressing or exchanging ideas by means of speaking. Vision: Clarity of vision at near and/or far distances. Computer Usage or other special equipment operated.
NA
O
F
C C
O F C C F O C F C F C C C C