AREA OF BUSINESS:
To support Pharmacy Manager lead and motivate the team, improving their capability to deliver “Great Service for Pharmacy”
and the financial targets whilst trading Safe and Legally.
Deliver an “Every Little Helps” shopping experience for customers – “I can get what I want”.
Green light on availability targets and customers tell us Pharmacy Complaints are well managed and resolved
they can get what they want. to company timelines.
Drive prescription collection service through team ensuring Effective working relationships are developed with Primary
Prescription Collection Service targets are achieved. Care Organisations (PCO) and surgeries ensuring all services
on Tesco services agenda being commissioned by PCO are
Competitor SWOT analysis is carried out every 6 months being delivered providing they are cost effective.
and plans agreed with Pharmacy Manager to exploit
opportunities. Drive Pharmacy services through Pharmacy team.
Create a culture where staff know their products, the Face to face consultations are provided where appropriate.
product and price benefits in order to help customers
make the right choice. Standard Operating Procedures used when providing
services through team members.
Pharmacists visible to customers.
Can manage Pharmacy services diary and plan
Customers receive advice with prescriptions and medicines. appointments to the agreed schedule.
Coach and support Pharmacy team so department Services provided in the minimum amount of time
consistently achieves a Green light for Mystery Shopper. to satisfy customer and deliver profitability.
Customer returns are dealt with satisfactorily following the Achieve market leader status for services within
company returns policy. your region.
Deliver the “Every Little Helps” promise for customers – “the staff are great” and “the staff
know their stuff”.
All members of Pharmacy team are striving to meet Maintain departmental training plans ensuring
departmental targets and are contributing to the they stay aligned to Pharmacy initiatives/needs
business plans to achieve them. of the department.
Quarterly Team Briefings and Weekly Team 5 are used to Support Pharmacy Manager complete annual reviews
communicate to the Pharmacy team with Departmental for all Pharmacy team members.
performance highlighted Daily using Pharmacy Notice
board/White board to drive performance. Support Pharmacy scheduling ensuring staff work the
right hours to support the operation.
Lead “Great Service for Pharmacy” culture to ensure the
sales targets are met. Network and encourage the best local locums to work
Coach and encourage team to use living service principles.
Support the Supporting your Attendance review process
Coach and encourage firelighters to actively drive sales to ensure department absence is in line with the company
through the Pharmacy team. targets.
Ensure the “staff know their stuff” through regular Ensure the values are understood by all Pharmacy team
training and coaching. and practised.
Support each member of Pharmacy team on his Support the talent spotting process and develop
or her personal development. Provide clear direction people within the team to contribute to department
on individual progress. succession plans.
Identify self development needs and ensure your Personal Vacancy targets are achieved.
Development Plan support these.
Manage the Pharmacy to meet our operational standards and be seen as an integral part of the store.
Accuracy of all procedures by team to achieve waste and Merchandise plan conformance is maintained.
prescription owings targets and deliver stock result to target.
SBO or their equivalent products are not ordered from
Manage completion and accuracy of daily perpetual stock AAH, except when unavailable from depot.
counts via exception report.
Pharmacy team complies with dispensing rules.
Ensure the accuracy of payment claims for all
prescriptions, products and services supplied on the NHS. All discontinued lines are sold through according
to corporate “Clear to Zero” policy and any Point
Manage the submission of payment claims for all Of Sale removed.
prescriptions, products and services supplied on the NHS.
Manage Pharmacy communication ensuring it is all read
Keep consumable purchases to a minimum; only order and actioned through Pharmacy team.
sufficient quantities to maintain operation.
All members of staff including Pharmacists hand over
Ensure Advance Notification Range Change report is queries and messages before leaving end of shift.
actioned, planograms implemented and full range is
stocked at all times. Effective working relationships are developed with
departmental staff interfacing with Pharmacy.
Pharmacy presentation always adheres to Point of sale
brochure with dispensary and consultation rooms clutter Lead the Pharmacy team to use most efficient ways
free. Achieve what good looks like for opening and 4pm of working.
Drive the delivery of all the financial steering wheel targets for Pharmacy.
All sales targets are achieved. You have proactive business plans in place
to deliver targets.
Review locum wage reconciliation and escalate
errors to Cardiff. You have a weekly one to one with your Pharmacy
Manager to review progress.
Wage % targets are achieved.
TRADE SAFE AND LEGALLY
Deliver legal compliance across Pharmacy Department.
Safe & Legal Record checks completed ensuring robust All locums are eligible to work for Tesco Pharmacy.
next steps for all exceptions in place.
Lead the process to ensure all dispensing errors
Quality review of Safe & Legal record each period end & Pharmacy complaints are actioned according
is undertaken. to corporate policy.
Coach Pharmacy team to enable them to understand all Coach and support Pharmacy team to ensure Pharmacy
Safe & Legal requirements and their role in achieving them. Risk Log is completed for every near miss.
Ensure all staff work in accordance with standard operating All members of the Pharmacy team are aware of all
procedures through regular training and coaching. dispensing errors and near misses, and are informed
of action plans to address issues.
There is no unauthorised access to Pharmacy.
UK BUSINESS PLAN
Contribute to the management of change in your department and store.
Any direct to store or future change is well managed in e
Stor teams are aware of Pharmacy initiatives and
your department to the agreed standards and timescales. support their implementation by being updated at Weekly
Senior team and Joint team planning meetings.
THE PEOPLE I NEED TO WORKWITH ARE:
Inside the store:
• Immediate pharmacy assistant team • Store Management team
• Merchandising team • Store Manager
Outside of the store:
• Pharmacy Support Manager • Fire Safety Managers
• Pharmacy Head Office • M1
• External Contractors • Enforcement Officers
• Trading law and Technical Managers
THE SKILLS I NEED ARE: (Full training on these skills will be provided)
• Influencing Skills • Developing self/others
• Customer focus • Analysing and decision making
• Personal Integrity • Managing performance
• Drive • Managing Change
• Team working • Gaining commitment
• Communicating • Problem solving
• Planning and organising • People Management
• Talent Spotting • Health & Safety
• Supporting Your Attendance • Legal
• Store routines • Merchandising
• Business Performance • Managing Standards
• Scheduling • Availability
• Duty Management • Managing replenishment
• Customer Interaction • Stock management
• Performance and Development • Warehouse Management
• Skills Development and Learning • Product Knowledge
• Communication • Managing direct suppliers
• Training Skills • Non-Food Returns
• Security and Shrink • Managing Point of Sale