State of Wisconsin WSCA Computer Contract #11-20400-500

							State of Wisconsin WSCA Computer Contract #11-20400-500
Master Price Agreement Number A66311

Company Name: IBM
FEIN # 13-0871985

Ordering Process:
IBM will accept POs via fax, US Mail, or as email attachments.
                   IBM Direct
                   Attention: Ryan Plante
                   8123 South Hardy Drive
                   Tempe, AZ 85284

                    rplante@us.ibm.com

                    1-800-656-0833 x6419
                    480-889-8548 (Fax)

      1. State agency procurement and/or technical personnel identify a need
         for new equipment, software or services, and determine the business
         and technical requirements.
      2. These requirements are shared with IBM and/or an IBM business
         partner. A solution determined. This may be an iterative process. If
         appropriate, a solutions assurance is conducted.
      3. Pricing is obtained and provided to State agency.
      4. Delivery, location and/or timeframes determined. Availability checked.
      5. PO created by State agency, addressed/mailed to IBM. The purchase
         order should include
                a. the WSCA Contract Number (#11-20400-500),
                b. invoice-to details,
                c. email address for coordinating the ship-to location,
                d. delivery date requests,
                e. and, if applicable, the LOC ID number for the business
                    partner that assisted with this configuration.
      6. IBM Direct places order.
      7. IBM invoices the State agency.
      8. State agency writes check to IBM.

Product Information or Quotes Contact Information:
You can contact Antoine directly. His contact information is above.

Or you can go to our WSCA website, select ‘shop’, pick Wisconsin, and gather
information and request a quote electronically.

www.ibm.com/easyaccess/wscanaspo
Contact or Sales Representative Information:
Dan Meixelsperger                    Mark Ronnie
IBM Government                       Gov’t.& Higher Education
Client Representative                Client Representative
608-273-5356                         608-273-5220
ddmeixe@us.ibm.com                   mdronni@us.ibm.com

Joer Bombase
IBM Local Government
Client Representative
Phone Toll-Free: 800-426-1751 X1170
bombase@us.ibm.com

Paul Steltenpohl                         Brian Dittmar
IBM Intel Servers                        IBM Power Systems
Product Specialist                       Product Specialist
608- 608-270-4475                        414-223-6007
stelt@us.ibm.com                         brian.dittmar@us.ibm.com

Frank Mastro                             Ernesto S Duterte
IBM Software                             IBM Services
Product Specialist                       Global Technology Services
847-805-2498                             770-863-2098
fmastro@us.ibm.com                       duterte@us.ibm.com

Authorized Resellers
If desired, State agencies can continue to involve business partners in the
configuration and delivery tasks to take advantage of the joint knowledge that
has been acquired over many years of cooperation.
    1. In those cases, indicate the business partner’s LOC ID in the text of the
        PO so that IBM can acknowledge their contribution. PO is created by
        State agency and addressed/mailed to IBM as above. A copy of the PO
        may be faxed or emailed to the business partner.
    2. IBM Direct places order.
           a. Order tracking number and delivery date communicated to
               business partner and shared with the State agency.
    3. IBM invoices the State agency.
           a. Invoice-to information on the PO and invoice sent directly to State.
    4. State agency writes check to IBM.


Remittance Information
      IBM Direct
      PO Box 945684
      Atlanta, GA 30394-5684
      FEIN number: 13-0871985
      Wire Transfers
      Bank Name: Wachovia Bank & Trust Company
      Address:     191 Peachtree Street NE
                   28th Floor
                   Atlanta, GA 30303

      Account Number:     6261-038743
      ABA:                0531-00494

      Please reference your Quote # as well as Customer Account # when
      wiring any funds.

Post Sales/Returns/Changes/Order Status/Invoice Questions/Shipment
Information/Delivery Priority Information or other Post Order information.
                   Ryan Plante
                   8123 South Hardy Drive
                   Tempe, AZ 85284

                   rplante@us.ibm.com

                   1-800-656-0833 x6419
                   480-889-8548 (Fax)

         1. Servicepaks are registered by the customer and confirmation
            numbers/activation reports sent to the customer
         2. Normal delivery will be UPS ground. If delivery beyond the loading
            dock is required, there will be an additional charge.
         3. There is a 30 day window to report dead-on-arrival, shipping
            damage, concealed shipping damage or missing parts. Those
            reports are handled by Antoine at IBM Direct.
         4. Antoine, at IBM Direct, will also handle requests for recovery disks
            for PCs.

Customer Satisfaction Issues
Contact the local IBM team: Dan Meixelsperger or Mark Ronnie. Their contact
information is above.

Warranty Support Information
http://www.ibm.com/support/warranties/us/

Specific warranty dates and terms and conditions for PCs, laptops and Intel
servers can be obtained by keying in the machine and serial number at this url:
http://www-
307.ibm.com/pc/support/site.wss/pageRedirect.do?lang=en_US&page=pewselec
t&brand=root&doctype=&
Technical Assistance Information
http://www.ibm.com/support/us/

Defect/warranty/maintenance service:              1-800-IBM-SERV
General IBM Assistance:                           1-800-IBM-4YOU




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