index

							North Kawartha Public Library - Policies and Procedures Manual




         NORTH KAWARTHA PUBLIC
                LIBRARY

      POLICIES AND PROCEDURES
               MANUAL




                                 INDEX




                                                                 Rev 06.12
North Kawartha Public Library - Policies and Procedures Manual



I       LIBRARY BOARD BY-LAWS

1.1     Statement of Authority of the Board
1.2     Responsibility and Purpose of the Board
1.3     Organization of the Board
1.4     Establishing New Library Boards
1.5.    Duties and Qualifications of Trustees
1.6     Recruitment of Trustees
1.7     Orientation and Training of New Trustees
1.8     Continuing Training of Trustees
1.9     Disqualification of Trustees
1.10    Chairperson of the Board
1.11    Vice-Chairperson of the Board
1.12    Chief Executive Officer of the Board
1.13    Secretary of the Board
1.14    Treasurer of the Board
1.15    Committees of the Board
1.16    Inaugural and First Board Meeting
1.17    Regular Board Meetings
1.18    In-Caucus Board Meetings
1.19    Attendance at Board Meetings
1.20    Order of Proceedings at Board Meetings
1.21    Role of Chairperson during Board Meetings
1.22    Conduct of Board Members During Board Meetings
1.23    Rules of Debate
1.24     Motions
1.25    Voting on Motions
1.26    Preparation of Minutes of Board Meetings
1.27    Approval and Distribution of Board Minutes
1.28    Liability of Trustees
1.29    Conflict of Interest
1.30    Board Finances
1.31    Management of By-laws
1.32    Board Code of Ethics

II      CHILDREN’S & TEEN’S SERVICES
2.1     General Policies For Children’s & Teen’s Services
2.2     Children’s & Teen’s Area in the Library
2.3     Contents of the Children’s & Teen’s Collection
2.4     Maintenance and Organization of the Children’s & Teen’s Collection
2.5     Reference Services and Reader’s Advisory For Children & Teens
2.6     Children’s & Teen’s Programming
2.7     Library Access and Use by Children & Teens
2.8     Library - School Liaison and Curriculum Support
North Kawartha Public Library - Policies and Procedures Manual



III     COLLECTION AND DEVELOPMENT MANAGEMENT
3.1     Circulation Control System - Overall Policies
3.2     Hours of Service
3.3     Membership - Overall Policies
3.4     Membership - Non Resident Fee Policy
3.5     Membership Registration and Membership Cards
3.6     Loans
3.7     Check-Out
3.8     Check-In
3.9     Renewals
3.10    Reserves
3.11    Overdues and Fines
3.12    Interlibrary Loans
3.13    Collection Development Plan
3.14    Collection Development - Overall Policies
3.15    Evaluation of Current Collection
3.16    Responsibility for the Collection
3.17    General Content and Format of the Collection
3.18    Selection Criteria for the Collection
3.19    Donations to the Collection
3.20    Intellectual Freedom
3.21    Controversial Collection Materials
3.22    Exclusions from the Collection
3.23    Complaints About the Collection
3.24    Selection of Materials for the Collection
3.25    Ordering and Receiving Collection Materials
3.26    Weeding and Withdrawal of Collection Items
3.27    Cataloging and Inventory
3.28    Shelf Work

IV      TECHNOLOGY
4.1     Charter of Library Use
4.2     Computer and Internet Access
4.3     Internet Acceptable Use Policy
4.4     Technology Code of Conduct
4.5     Protocol for Website Links
4.6     Community Directory Advertising Policy
4.7     Technology Services Price List

V       SERVICES & EQUIPMENT
5.1     Bulletin Boards and Distribution of Free Materials
5.2     Artisans Exhibit Policy
5.3     Victor Reader Borrowing Agreement
5.4     Programming
North Kawartha Public Library - Policies and Procedures Manual



VI       ACCESSIBLE CUSTOMER SERVICE STANDARDS
6.1     Accessible Customer Service Standards Policy
6.2     Training Procedures
6.3     Communicating with People with Disabilities Procedure
6.4     What You Need to Know About Customers With Intellectual or
        Developmental Disabilities
6.5     What You Need to Know About Customers Who Have Learning
        Disabilities
6.6     What You Need to Know About Customers with Mental Health Disabilities
6.7     What You Need to Know About Customers with Speech or Language
        Impairments
6.8     What You Need to Know About Customers Who Are Deaf-Blind
6.9     Talk About Disabilities - Choose the Right Word
6.10    What You Need to Know About Customers With Vision Disabilities
6.11    What You Need to Know About Customers Who Are Deaf or Hard of
        Hearing
6.12    What You Need to Know About Customers With Physical Disabilities
6.13    Accessible Customer Request and Feedback Procedure
6.14    Notice and Provision of Documents in Accessible Formats Procedure
6.15    Notice of Temporary Disruptions Procedure
6.16    Service Animals for People with Disabilities
6.17    Support Persons for People with Disabilities
6.18    Assistive Devices and Services for People with Disabilities
6.19    Resources
6.20    Forms 11.1 to 11.7

VII      WORKPLACE HEALTH & SAFETY
7.1     Violence Harassment in the Workplace
7.2     Health & Safety
7.3     Health & Safety Procedures
7.4     Volatile customer Policy
7.5     Direct Contact With Clients
7.6     Work Alone
7.7     Cash Handling

APPENDIX
A.      Volunteer Policy
B.      Secondary School Community Service Policy
C.      Routine Disclosure & Active Dissemination
D.      Memorial Recognition Policy
E.      Special Memorial Money Donations to the Library
G.      Facility Rental
K.      Procurement & Purchasing Policy
L.      Disposal of Surplus Goods
M.      Burleigh Road Historical Society Agreement
North Kawartha Public Library - Policies and Procedures Manual




THE CORPORATION OF THE TOWNSHIP OF NORTH KAWARTHA
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