Performance Plan by ro61q7ka

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									                            Annexure A




Performance Plan
     2010/11




                   Corporate Services


      -1-
                                                                              KEY PERFORMANCE INDICATORS

           This Annexure outlines the specific Municipal Key Performance Areas (KPA) as prescribed by Regulation R805, namely:

               LED               Local Economic Development
               BSD               Sustainable Service Delivery and Infrastructure Development
               MFVM              Municipal Financial Viability and Management
               MTID              Municipal Transformation and Institutional Development
               GGPP              Good Governance and Public Participation

           The Key Performance Indicators and Targets per quarter for the 2010/11 FY for each KPA are also indicated. In accordance with the Regulations the weighting
           has been indicated per KPI and will be 80% of the performance score.

           Strategic
                                                                                                                                                         Targets
National
                      IDP Goal                                Key Performance Indicator                   Unit of measurement                                                   Weight
 KPA
                                                                                                                                             Q1    Q2              Q3    Q4


                                                                                               0.001 Vacancy level as % of approved
GGPP       Recruit & Retain Quality Staff    Creation of effective capacity                                                                  25%   25%             25%   25%
                                                                                               organogram of funded


MTID       Assure Employee wellness          Effective labour relations                        No of meetings of the LLF                      1     1               1     1


                                                                                               Revision of all HR policies annually by 30
MTID       Assure Employee wellness          Effective and up to date HR policies                                                                                        100%
                                                                                               June 2010


                                                                                               % Implementation of skills development plan
MTID       Training & Development of staff   Targeted skills development                                                                     25%   50%             75%   100%
                                                                                               within budget


                                                                                               The percentage of budget spent on
MTID       Training & Development of staff   Targeted skills development                                                                     25%   40%             70%   90%
                                                                                               implementing its workplace skills plan




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                                                                                                                                                                                       Targets
 National
                       IDP Goal                                 Key Performance Indicator                                   Unit of measurement                                                                       Weight
  KPA
                                                                                                                                                                     Q1          Q2              Q3         Q4


            Sound Corporate Governance
 MTID                                          Effective and up to date By-laws                                  No of By-laws revised annually                                                             100%
            & Risk management practices


            Mature & Inspirational                                                                               No of council meetings Plenary Committee,
 GGPP                                          Effective functioning of council                                                                                       8           8               7          9
            Leadership                                                                                           MayCo & Council


            Infrastructure Development &                                                                         Development and implementation of
 BSD                                           Maintenance of halls and facilities                                                                                   50%         85%             85%        85%
            maintenance                                                                                          maintenance plan for halls and facilities


            Infrastructure Development &                                                                         % of maintenance budget of halls and
 BSD                                           Maintenance of halls and facilities                                                                                   30%         60%             80%        95%
            maintenance                                                                                          facilities spent

                                               Percentage/ No of HH that meet agreed sanitation service          % of HH without minimum standard
 BSD        Provision of Basic Services                                                                                                                              100%    100%              100%         100%
                                               standards (at least VIP on site) -Formal areas                    sanitation

                                               Percentage/ No of HH that meet agreed sanitation service          % of HH without/ No of HH that meet
 BSD        Provision of Basic Services                                                                                                                              100%    100%              100%         100%
                                               standards (at least VIP on site) -Informal areas                  minimum standard sanitation

 BSD        Provision of Basic Services        Percentage/ No of HH receiving free basic sanitation              % of HH / No of HH                                  100%    100%              100%         100%


            Operational

National                                                                                                                                                                                      Target
                   Objective / Programme                        KPI Name                        KPI Definition                      Target Unit                POE                                                     Weight
 KPA                                                                                                                                                                        Q1           Q2            Q3        Q4

                                                        Effective Management and
            To create a unique and caring Valley of                                                                                                           Updated
                                                         supervision of the SDBIP        90% of the KPI's of the sub           % of KPI's met as per
 MTID        service excellence, opportunity and                                                                                                             SDBIP and      90           90            90        90
                                                        on the KPIs of Directorate:      directorate have been met            Ignite Dashboard report
                            growth                                                                                                                             report
                                                            Corporate Support




                                                                                                          -3-
National                                                                                                                                                                 Target
                  Objective / Programme                      KPI Name                      KPI Definition                 Target Unit              POE                                       Weight
 KPA                                                                                                                                                           Q1   Q2            Q3   Q4
                                                     Effective Management and
           To create a unique and caring Valley of                                                                                               Updated
                                                      supervision of the SDBIP       90% of the KPI's of the sub      % of KPI's met as per
 MTID       service excellence, opportunity and                                                                                                 SDBIP and      90   90            90   90
                                                     on the KPIs of Directorate:     directorate have been met       Ignite Dashboard report
                           growth                                                                                                                 report
                                                                ICT
                                                     Effective Management and
           To create a unique and caring Valley of                                                                                               Updated
                                                      supervision of the SDBIP       90% of the KPI's of the sub      % of KPI's met as per
 MTID       service excellence, opportunity and                                                                                                 SDBIP and      90   90            90   90
                                                     on the KPIs of Directorate:     directorate have been met       Ignite Dashboard report
                           growth                                                                                                                 report
                                                          Logistic Services

                                                     Effective Management and
           To create a unique and caring Valley of    supervision of the SDBIP                                                                   Updated
                                                                                     90% of the KPI's of the sub      % of KPI's met as per
 MTID       service excellence, opportunity and      on the KPIs of Directorate:                                                                SDBIP and      90   90            90   90
                                                                                     directorate have been met       Ignite Dashboard report
                           growth                        Registry & Archive                                                                       report
                                                               Services
                                                     Effective Management and
           To create a unique and caring Valley of                                                                                               Updated
                                                      supervision of the SDBIP       90% of the KPI's of the sub      % of KPI's met as per
 MTID       service excellence, opportunity and                                                                                                 SDBIP and      90   90            90   90
                                                     on the KPIs of Directorate:     directorate have been met       Ignite Dashboard report
                           growth                                                                                                                 report
                                                                 HR
                                                     Effective Management and
           To create a unique and caring Valley of                                                                                               Updated
                                                      supervision of the SDBIP       90% of the KPI's of the sub      % of KPI's met as per
 MTID       service excellence, opportunity and                                                                                                 SDBIP and      90   90            90   90
                                                     on the KPIs of Directorate:     directorate have been met       Ignite Dashboard report
                           growth                                                                                                                 report
                                                            Legal Services

           To create a unique and caring Valley of                                 Inputs sent to Manager: ICT for
 MTID       service excellence, opportunity and      Development of MSP/SOP        Master Systems Plan/Strategic          % completed           MSP/SOP                                100
                           growth                                                  Objectives Plan by end January
           To create a unique and caring Valley of
                                                       Submission of Annual        Departmental Input submitted by
 MTID       service excellence, opportunity and                                                                          By end August         Annual report   1    1
                                                        Report information                   due date
                           growth
           To create a unique and caring Valley of
                                                       Submission of SDBIP         Departmental Input submitted by
 MTID       service excellence, opportunity and                                                                         By end February           SDBIP                           1
                                                           information                       due date
                           growth
           To create a unique and caring Valley of
                                                       Submission of Budget        Departmental Input submitted by
 MTID       service excellence, opportunity and                                                                         By end February           Budget                          1
                                                           information                       due date
                           growth
           To create a unique and caring Valley of
                                                        Submission of TAS          Departmental Input submitted by
 MTID       service excellence, opportunity and                                                                          By end March          Annual report                      1
                                                           information                       due date
                           growth




                                                                                                     -4-
National                                                                                                                                                                       Target
                   Objective / Programme                       KPI Name                        KPI Definition                   Target Unit            POE                                         Weight
 KPA                                                                                                                                                               Q1    Q2             Q3   Q4
           To create a unique and caring Valley of
                                                           Submission of IDP          Departmental Input submitted by
 MTID       service excellence, opportunity and                                                                               By end November      Annual report                        1
                                                              information                       due date
                           growth
                                                        Implementation of Internal
           Assure financial viability and sustainable                                  % of queries rectified within 6                                 Audit
MFVM                                                    audit queries from date of                                           % queries rectified                   80    80             80   80
                            growth                                                                months                                             response
                                                                final report
           Assure financial viability and sustainable    Management of external        No of audit queries completed                                   Audit
MFVM                                                                                                                        % of target achieved                    0     0         100
                            growth                           audit queries                    within 30 days                                         response
           To create a unique and caring Valley of                                   No of successful appeals against
                                                             Ensure proper                                                     % of successful
 MTID       service excellence, opportunity and                                       municipality on the awarding of                              Audit report     0     0             0    0
                                                         procurement practices                                                    appeals
                           growth                                                        tenders (specifications)
           To create a unique and caring Valley of
                                                           Assignments from           Assignment implemented within           % of assignments        Written
 MTID       service excellence, opportunity and                                                                                                                    100   100        100      100
                                                           municipal manager               required timeframes                   addressed           response
                           growth
           To create a unique and caring Valley of                                   % of employment equity targets of
                                                            Achievement of                                                  % of target achieved
 MTID       service excellence, opportunity and                                        positions above level 8 filled                                EE plan       100   100        100      100
                                                        employment equity targets                                           according to EE plan
                           growth                                                                achieved

           Assure financial viability and sustainable   Implementation of Council    Items implemented within required       % delivered within
MFVM                                                                                                                                               Collaborator    100   100        100      100
                            growth                            resolutions                       timeframe                    required timeframe

           To create a unique and caring Valley of                                   Develop a PDP and Performance              % PDP's and
                                                         PDP's and Performance                                                                     PDP and PA
 MTID       service excellence, opportunity and                                       agreement template for Senior             Performance                                                  100
                                                              agreements                                                                            template
                           growth                                                       officials and management            agreements developed

           To create a unique and caring Valley of                                                                                                    Skills
                                                                                     % of targeted training interventions
 MTID       service excellence, opportunity and            Skills Development                                                    % trained         Development                          30   100
                                                                                       per annum within the budget
                           growth                                                                                                                     Plan
                                                              Ensure proper
           To create a unique and caring Valley of
                                                          implementation of the       Quarterly Review in accordance
 MTID       service excellence, opportunity and                                                                               quarterly reviews        PMS          1     1             1    1
                                                        Performance Management            with PMS Framework
                           growth
                                                         System including review




                                                                                                         -5-
        CORE COMPETENCY FRAMEWORK

                            Select prof.
                              level
  Core Managerial Skill                                                                            Definition                                                           Weight
                               (refer
                           Annexure C)

Strategic Leadership and                   Skills to be able to provide a vision, set the direction for the municipality or department and inspire others in order to
Management                                 deliver on the municipality's mandate
Programme and project                      Skills to enable the individual to plan, manage, monitor and evaluate specific activities in order to ensure that
management                                 policies are implemented and that local government objectives are achieved

                                           Skills required to manage projects and/or department work within the constraints of a budget. This includes being
                                           able to plan a budget at the beginning of the financial year, controlling costs throughout the year by allocating
Financial Management
                                           resources appropriately and understanding and anticipating the impact of other departments on own budget and
                                           adopting where necessary.

                                           Skills to initiate and support municipal transformation and change in order to implement new initiatives successfully
Change Management
                                           and deliver on service delivery commitments.
                                           This includes the working knowledge of Council regulations, by-laws and policies, National, Provincial and Local
Knowledge management
                                           Government structures and applicable legislation.
Problem solving and                        Be able to systematically identify, analyse and resolve existing and anticipated problems in order to reach optimum
analytical thinking                        solutions in a timely manner

                                           Skills to manage and encourage people, optimise their outputs and effectively manage relationships. This includes
                                           holding regular meetings with his/ her team so that information can be shared and so that the team is aware of
People and diversity                       decisions that may affect them. It also involves distributing workloads so that individual skills are used appropriately
management                                 and so that the work is evenly spread, making sure that the team has the necessary tools and resources in order to
                                           do their work and motivating the team so that they are committed to achieving the goals of the department and
                                           ultimately the municipality


                                           Whether providing a service to an internal or external customer this means trying to determine the needs of the
                                           customer and then meeting those needs. At a minimum employees are required to react to queries, keeping
Client orientation and                     promises, being honest in all their dealings, adhering to policies, procedures and delegations, keeping the client up
customer focus                             to date, being friendly and helpful and solving problems quickly and without argument. Ideally managers are
                                           required to be proactive by trying to understand needs of the customer and providing an appropriate service based
                                           on these underlying needs




                                                                                       -6-
                               Select prof.
                                 level
  Core Managerial Skill                                                                            Definition                                                        Weight
                                  (refer
                              Annexure C)


                                              This is about wanting to work well to achieve a high standard by trying to improve on the way things are done and by
                                              working towards achieving the work objectives. It is also about putting plans into action, meeting deadlines, taking
Service delivery innovation
                                              initiative and solving problems to make sure that things get done. Employees do not wait to be told to do something
                                              but rather are encouraged to use their initiative to make sure that things get done accurately and efficiently.

                                              Skills to be able to exchange information and ideas in a clear and concise manner appropriate for the audience in
Communication
                                              order to explain, persuade, convince and influence others to achieve the desired outcomes.
Accountability and ethical                    Must be able to display and build the highest standards of ethical and moral conduct in order to promote confidence
conduct                                       and trust in the municipality




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