How to Decide by lyl0SI

VIEWS: 6 PAGES: 16

									How to Decide
   IT Planning and Prioritizing




Peter Campbell Techcafeteria April, 2009
    Organizational Planning
A unified strategic plan ties
  together the:

      Strategic plan,

      Business plans, and

      Budget

by using balanced
  scorecards and business
  process maps to strictly tie
  actions and expenses to
  mission-serving strategies.

                  Peter Campbell Techcafeteria April, 2009
      Balanced Scorecards
A balanced scorecard
identifies four areas that
your strategic plan should
address:

    financial,

    constituent (or
    customer),

    internal business
    processes, and

    employee learning and
    growth.    Peter Campbell Techcafeteria   April, 2009
        Balanced Scorecard
Constituent strategies
 might include:

     starting a newsletter
     to inform and engage
     constituents, or

     program-related
     services, such as
     offering classes to
     job seekers or
     providing counseling
     to abuse victims.
                  Peter Campbell Techcafeteria April, 2009
      Balanced Scorecards
Internal business process
 strategies might include:

     replacing analog
     phones with a Voice
     over Internet Protocol
     (VoIP) system, or

     instituting a new
     purchase order
     process.



                Peter Campbell Techcafeteria April, 2009
      Balanced Scorecards
Employee training and
 growth strategies
 include:

     employee bonuses,

     internal training,

     and mentoring and
     coaching programs.




                 Peter Campbell Techcafeteria April, 2009
           Example: Supporting
                Criteria
Strategy        Area        Objectives    Measures        Targets      Initiatives
                                                                        Start
 Increase
                           Increase                                    monthly
constituent
                            mission                               5%  newsletter
awareness
                          awareness                           increase in
   of our                                     eCRM
                                                                  new       Add
accomplis                                   analytics
               Consti-     Increase                            prospects member-
  h-ments
               tuents     donations                                       ship to
     by                                    Donations
                                                                  7%      web site
distributing                               increases
                            Improve                           increase in
 a monthly
                          communi-                             donations Publicize
   email
                              cation                                       in NP
newsletter
                       Peter Campbell Techcafeteria April, 2009            Times
      Technology Planning
You can’t budget
 effectively on a year-to-
 year basis.

Long-term planning
 allows you to spread out
 recurring costs and
 space out large projects
 in ways that even out
 the expense.




                 Peter Campbell Techcafeteria April, 2009
       Technology Planning
Developing a road map
 for major system
 upgrades and
 replacements will
 smooth and foster
 adoption.

Large projects, such as
 email system upgrades
 or changing databases,
 can be planned in ways
 that will ease the pain for
 everyone involved.

                 Peter Campbell Techcafeteria April, 2009
       Elements of the Plan
Technology plans
 should have at least
 three components:

     Strategy

     Support

     Actions




                Peter Campbell Techcafeteria April, 2009
    A plan answers these
                 questions
How will the actions laid
out in the plan support
the mission and
organizational strategic
plan?

How will staff be
resourced to use the
technology?

Does the organization
have a coherent strategy
for application support
and training?
               Peter Campbell Techcafeteria April, 2009
Business Process Mapping




      Peter Campbell Techcafeteria April, 2009
Comprehensive evaluation
SWOT analyses

Technical and end-user
assessments of options

Clear understanding of
business needs versus
software assumptions

Creativity



             Peter Campbell Techcafeteria April, 2009
         360° Participation
Software evaluations
 have to be made by
 both the technologists
 and the users, and
 those decisions have to
 be vetted from the top.

If the users don’t know
 what the application will
 do for them, it’s not
 worth buying



                Peter Campbell Techcafeteria April, 2009
               Conclusion
Good planning requires
 that you understand
 who you are, what
 technology must do well
 for you, and where you
 can get away with it by
 doing things more
 creatively, or, perhaps,
 not quite as elegantly as
 a for-profit organization
 might.



                Peter Campbell Techcafeteria April, 2009
                      Resources
Further information and
    relevant links are at the
    Managing Technology to Meet
    Your Mission wiki:

http://www.meetyourmission.or
    g/

Contact me:


        Peter Campbell
        psc@techcafeteria.com
        http://techcafeteria.com

                     Peter Campbell Techcafeteria April, 2009

								
To top