Cut your IT costs
Control your IT environment
Secure, simplify and manage your IT
Nurture your network
You depend on your data
You must depend on your IT partner
For clients without in-house IT resources who prefer
to focus on their organisation and allow our IT
expertise to fully enable their business. Opting for
a full service contract provides a client with end to
end dependability and confidence.
With industry beating service level agreements,
every IT function is covered; from 1st line user
support to all workstation and server management
and long term IT strategy.
For a large charity in London NW3 we provide all on
site and off site IT services and work closely with
Facilities managers to create a complete central
services department for the benefit of the whole
Designed for businesses with some in-house IT
resources but require further assistance or support
We went full circle through IT suppliers on a regular basis, we work closely with the in-house
and having chosen London Data, we’re
very happy to recommend them again
IT resources to complete the IT team; filling gaps in
expertise or man-power but careful of duplication
and again. or overlap.
Paul McLaren, Managing Director, For a medium sized print and online publisher, we
Financial Services, City of London. look after the server and client network including
many home workers and a satellite office. We
compliment an existing member of staff who’s
primary function is online content management, also
providing 1st line desktop support to colleagues.
For clients (who may also be full support or
complementary support clients) seeking a reliable
London Data provides reliable, and well proven partner to plan, manage and deliver
crucial IT projects. From upgrades and rollouts to
affordable IT management, major network design and implementation, London
maintenance and support Data’s experience and operational efficiency can
for small and medium sized deliver your project on time, on budget, tested,
working and fully supported.
Greater London, nationally and London Data understand the drivers, pressures and
internationally. risks associated with IT and have developed efficient
methodologies to minimise and mitigate risks,
planning everything and leaving nothing to chance.
Outsource IT support
All the advantages, no disadvantages
End user support
Our own UK based helpdesk provides fast, friendly and
effective first line assistance for all staff. Best practice
incident management keep both the user and senior
staff in the loop at all times. The helpdesk works
closely with maintenance and project teams to provide
the most seamless service possible. We use leading
incident tracking software to better manage all issues
and provide detailed reports to management.
Full and complementary service clients rely on us to
manage their networks and all the underlying security
and intricacies of the operating systems. Unlike our
competitors we do not just update Windows and reboot;
we properly manage the whole network from its base
London Data look after our hardware to making sure the printers get toners. Full
networks with expertise and “
efficiency,. We’ve been a customer
support clients receive regular reports on the status of
their network including summaries of significant work
for three years and will continue. done, maintenance schedules and end user support
Ben Pennington, IT Manager,
Publishing company, SW London.
System reliability is essential to any business. Through
regular out of hours maintenance we keep downtime to
zero with no disruption of service to the end user. All
planned maintenance is well scheduled and managed
so all systems and services are back online ready for
start of the business day.
London Data helps clients Strategy
improve organisational and
Information Technology is a constantly evolving
individual performance by
environment. London Data brings fresh, flexible,
leveraging well-managed IT pragmatic and efficient IT strategies covering
infrastructure, backed up by structure, solutions to business problems,
expert IT support and advice. hardware deployment and sound IT advice.
Through regular IT audits and budget revisions, we
deliver strategies that provide real world advantages
and full return on investment.
From 1st line support to full infrastructure management, design and deployment,
our core services are delivered by professional, permanent staff.
Infrastructure audits and reviews
Infrastructure Infrastructure support & maintenance
Infrastructure design & implementation
Security Layered file security
User access control
Availability Failover networking
Offsite data streaming
Communications IP reputation
Private instant messaging
Site to site voice & video
Remote user voice & video
Disaster recovery and
DR planning and testing
Network expansion, contraction, merger
Strategy Multi office connectivity
Remote working, home working
International VoIP telephony
Compliance & legal Access management
Acceptable use policies
Being proactive, looking for trouble
Planned maintenance for reliability
Each day our maintenance staff manually check
Hands on each and every system for errors. Backups,
antivirus and security settings are checked and
tested. Any and all issues found are recorded and
escalated to teams to deal with the issue.
Every ten seconds our central monitoring servers
check every single client’s core system metrics
System and compare these to well defined trigger levels
monitoring for first stage warning, second stage alert or third
On discovery of an issue, an escalation process is
run where the event is evaluated against criteria
We’ve always found the London
Data team to be nice, friendly Escalation for it’s impact on a user, users or the system as
a whole and if necessary assigned to a 2nd line
people to work with. They always
“ engineer for action.
have time for us and clearly take
pride in their work.
Carole Bailey, Finance Director. Planned maintenance is a very important part
Construction company. Surrey. of our service. All hardware and software
Planned manufacturers regularly update their products and
maintenance these must be implemented in a tested, managed
process but not so it affects day to day business.
We routinely perform this work out of hours by
The professionalism of Post action, the issue is re-checked and if
our people, combined appropriate further work will follow to ensure the
with our dedication to Remedy issue is completely dealt with. Further, focused
checks are made over subsequent intervals to
the best levels of service ensure no reoccurrence.
ensure we provide the
most reliable, secure
and high performing
Both support and maintenance teams log all
IT system to each and
incidents and generate management reports to
every client. Reporting help with strategy, training and risk management
World Association of Girl Guides and Girl Scouts
of Girl Guides
and Girl Scouts
The headquarters of a truly international
organisation, World Association of Girl Guides and
Girl Scouts’ World Bureau in North London, works
alongside several international offices to manage
global guiding events, promotions and activities.
The nature of the organisation underlines the
importance of effective communication, file-
sharing, data security and overall system stability.
London Data were invited to implement a
modernised, centralised and standardised solution
including a dedicated support technician on-site
during office hours, as well as 2nd and 3rd line
The concept was to allow the offices access to
Modernise and secure the central IT system a centralised store of data for accounting and
membership applications to increase productivity
and inter-site co-operation. With each network
Facilitate full IT system and user support
location working differently and with their own
security concerns, a global policy needed to be
Provide planned maintenance and proactive
designed and implemented to ensure the level of
seamless connectivity and interoperability required
by the World Bureau without compromising the
integrity of the file system and working model.
The office spaces have been set up to interconnect
through VPNs between local networks and remote
workers can connect from all over the world to
servers and workstations via terminal services.
“ The worldwide nature of the organisation
underlines the importance of effective
communication, file-sharing, data security
Guest computer terminals on site have been
segregated and locked down to prevent un-witting
guest users from compromising mission critical
data and services. We implemented a standardised
and overall system stability.
security structure for users, passwords and access
rights, and furthermore a centralised management
of operating system maintenance and virus/
malware protection from our central London
location. affording the organisation the comfort
of a well-managed and supported IT environment.
Civil Society Media
Civil Society Media, formerly Plaza Publishing,
is a specialist publishing house that produces
magazines, websites and bespoke research
projects within the civil society - charity sector.
After dramatic hardware failure (a failed hard disk
controller) left their communications, applications
and therefore their business crippled, London Data
were asked to get the company’s IT back on its
feet after previous oversights in disaster recovery
management meant that there were significant
gaps in the restoration plan. After eventually
restoring and recreating the servers and network
to full working order we were asked to manage
their systems and ensure this never happened
Restore the IT system
Working within the budget of the organisation, the
Identify and deal with further IT risks accepted proposal was precise and efficient without
sacrificing the security of the data or stability and
Provide timely system and user support viability of the IT system. The existing network was
not out-dated or under specification and in fact only
small changes to the server hardware was required.
The final solution was multifaceted, including
creating multiple state of the art back-up sets in
order to simplify and accelerate any necessary
restoration in the future. Automatic fail-safes
have been employed such as disk mirroring and
the setting up of secondary servers to handle
“ Working within the budget of the organisation, DNS and DHCP, so in the event of primary services
the accepted proposal was precise and efficient being unreachable the system behind kicks in.
without sacrificing the security of the data or
A second internet connection has also been
stability and viability the IT system.
installed to allow users to access WAN resources
independently of the exchange connection, and
hot spares of critical server components have
been made available and are kept on site so
that they can be installed within a few moments.
Implementation of remote monitoring tools
enables us to keep track of how much hard
disk space is available or how fast the internet
connections are and target individual services and
applications to provide London Data with an early
warning system so granular that we can detect a
problem and even fix it before Civil Society notices.
Partnerships, policies, memberships and support
Protia Ltd, parent company of London Data has been a Microsoft Certified Partner since
2003. Many London Data staff have qualified through various Microsoft programmes
including MCP, Small Business Advisor and Licencing Specialists.
Protia Ltd, parent company of London Data has been business partners with HP since
2003. Due to low failure rates and high standards of support London Data procures
high volumes of HP servers and network hardware on behalf of their clients.
Protia Ltd, parent company of London Data has been business partners with Dell since
2003. London Data procures high volumes of Dell workstations and laptops due to
their excellent value for money, high performance and strong warranties.
Protia Ltd, parent company of London Data has been partnered with Cisco since 2003.
London Data deploys Cisco equipment most commonly for remote office and home
London Data is a company conscious of its ethical obligations and conducts its business in a manner consistent
with a responsible, conscientious and community minded company.
The key points of our ethical strategy are:
Respect the wider environment and ensure wherever possible that all company activities follow best
practice environmental measures in the use and choice of material, distribution, operation, energy and
disposal by Protia Ltd and its clients.
Material resources used by the company will be sourced from sustainable supplies where possible, and
under appropriate certification. Where such supplies are necessary, they are sought from fair trading
suppliers and employers.
Following clear rules controlling the access and use of individual and corporate data, Protia Ltd follow
As an employer, Protia Ltd genuinely ensures proper human resource management and encourages all
employees at all levels to pursue professional personal development and attainment. Protia Ltd is an
investor in people.
Member: Institute of Directors
London Data offers leading end to end outsource IT solutions; providing direct user and system
support and full IT project delivery to small and medium sized businesses throughout Greater London,
nationally and internationally.
London Data presents clients with a complete IT department; providing either a full outsource solution
taking on all aspects of the IT needs, or a complementary solution where London Data fill in the gaps
around incumbent personnel ensuring the client full IT service coverage at all times.
Protia Ltd, t/a London Data. A private limited company registered at Companies House number 4711077.
Registered office 175 High Street, Tonbridge, Kent. TN9 1BX.
Registered for UK VAT GB 810388934 D.U.N.S. 734382018
London office Surrey office Sales 0800 3277908
London Data. London Data. Support 0845 0041600
1st Floor, 15 West St. Accounts /admin 0845 0041601
LONDON Fax 020 8711 3189
15 Prescott Place, Carshalton,
DATA London. Surrey. Email email@example.com
SW4 6BS. SM5 2PT. www www.london-data.co.uk