Sample Complaint Letter
FCS Contemporary Living
Your Letterhead Heading
Appropriate contact person
City, State, zip code
Dear____________________________(formal name of specific person):
(Background information about your purchase/service)
Last week I (purchased/or had repaired a name of product, with serial number or model
number or service performed.),
I made the purchase at (location, date and other important details of the transaction),
Unfortunately, your (product/service) ______________________________________
has not performed (satisfactorly/or the service was inadequate)_________________________
because_(tell what happened) ___________________________________________________
(Tell what you want in the way of consumer satisfaction)
Therefore, to solve the problem, I am requesting/expecting (state the specific action you want)
I have enclosed copies (never send originals) of my records (receipts, guarantees, warranties,
cancelled checks, contracts, model and serial numbers and any other documents) which include:
(Ask for action within a reasonable time – provide a deadline)
I am looking forward to your reply and resolution of my problem, and will wait __________
___________ before seeking third party assistance. Contact me at the above address or phone
number if you have further questions.
Examples of Consumer Problems
Your car received a tune up from a Chevrolet car dealer in Seattle and now it runs worse
than before you made the service appointment.
Your newly purchased Kitchen Aide mixer (cost $299.00) from a discount store has
started smoking while using it for the second time.
You purchased top of the line new tires from a Les Schwab dealer in Yakima and after
taking a road trip you hear a roaring noise coming from the rear tires.
You used a coupon from an unknown car repair shop in Lynnwood to get an oil change
on your car, but after paying the bill and while driving home you notice the engine light
has come on.
You purchased a new refrigerator for $1800.00, from Sears with built in ice and water
dispenser in the door. After 2 months of use, the ice dispenser turns on but won’t turn off!
You struggle for 5 minutes trying to catch ice falling before it lands on the floor, until
someone can get to the power box.
You have a lawn service in from Woodenville to spray grass seed ($1,000.00) on your
newly prepared soil, but when it starts to grow, you discover they did not spray grass seed