Employee Development and Performance Plan

							YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities and
religious beliefs. YouthCare actively recruits people of color and members of the LGBTQ community. YouthCare has
committed itself to combating racism and oppression and seeks to do so in all areas of work within the agency.

JOB DESCRIPTION

Position Title:                                Program:                                       Job Code:             12 - 827
Bilingual (English/Spanish) Case Aide          Casa de los Amigos

Reports To:                                    Department / Division:                         Status:               Full-time
Program Manager                                Casa de los Amigos                             Salary Range:         $14.18 per hour
                                                                                              Closing Date:         Open Until Filled
                                                                                              Classification:       Non-Exempt

WORK SCHEDULE: This position is full time and non-exempt, Tuesday - Saturday and may require working some evenings.

POSITION SUMMARY:
Under the supervision of the Program Manager, the Case Aide at Casa de los Amigos will be responsible for the day-to-day
assistance in case management and mental health services and coordination with Homeland Security's Immigration Customs
Enforcement (ICE) Juvenile Coordinator for the Unaccompanied Minor youth placed in the Shelter under the Office of Refugee
Resettlement (ORR). Duties include all initial intake and exit paperwork, crisis intervention, transportation, and ensuring clients
meet all immigration related court appointments and requirements. This position requires shift responsibilities, a high degree of
flexibility in responding to emergent needs of youth in crisis, and good organizational and documentation skills.


ESSENTIAL RESPONSIBILITIES:

        Provide assistance to up to two case managers and one mental health therapist (filing and other administrative
         tasks).
•        Facilitate incoming and outgoing phone calls for up to twenty clients (one time per week).
•        Facilitate in faxing documentation to sponsors, other care providers, and ICE.
•        Advocate for and educate clients on immigrant rights and restrictions.
•        Data entry by assisting in compiling and entering family reunification packets in ETO.
•        Review and close case files.
•        Facilitate new intakes orientation.
•        Ensure current case files have all required case management documentation and assist in filing of paperwork.
•        Provide transportation for fly-out purposes (to airport only) and transportation for legal appointments, as necessary.
•        Other duties as assigned.

This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet
the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities
listed in this description.

QUALIFICATIONS:
         REQUIREMENTS:
•        Fluency in Spanish and English, or highly proficient level of Spanish/English-speaking ability.
•        Able to read and write in both Spanish and English
•        Ability to multi-task and prioritize to meet participants’ and program needs.
•        High School diploma/GED.
•        One year working with homeless, at risk or immigrant youth.
•        Reliable attendance and punctuality

                                                                       Job Description – Case Aide / Casa de los Amigos – JOB Code: 12-827
                                                                                                                   9/10/12 10:36 PM Page 1
YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities and
religious beliefs. YouthCare actively recruits people of color and members of the LGBTQ community. YouthCare has
committed itself to combating racism and oppression and seeks to do so in all areas of work within the agency.

JOB DESCRIPTION



•        Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
•        Ability to maintain professional behavior by keeping appropriate boundaries with youth and staff members of
         Casa de los Amigos program.
        Understanding of issues affecting youth who are homeless and population resources.
        Ability to work as a member of a team.
        Able to operate a 15-passenger van.
•        Ability to pass a DSHS Criminal Background Check.
        Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
        Ability to maintain professional boundaries with clients while building trust and respect.
        Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff
         and youth safety.
         PREFERENCES:
        BA in Psychology, Social Service or related field and one year experience, or three years comparable experience.
         PHYSICAL REQUIREMENTS:
        Ability to perform moderate physical work, exerting up to 50 pounds of force occasionally and 10 to 20 pounds
         frequently, and up to 50 pounds of force occasionally.
        Ability to climb and descend stairs within a 60 second time frame, a minimum of 10 times a shift.
         ADDITIONAL REQUIREMENTS – Within 30 Days of Hire
        Must have current negative TB test
        CPR / First Aid Certification
        Food Handler’s Card
        HIV / AIDS Training (minimum 4 hours)
        De-escalation Training
        When driving YouthCare vehicles, you must possess a valid WA State Driver’s License and have taken Van
         Driver Certification Training or an approved Defensive Driving Course.
BENEFITS:
YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability,
short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the Introductory
Period.

EQUAL OPPORTUNITY EMPLOYMENT:

YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race,
color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, phys ical or
mental disability, marital status, veteran status, political affiliation, or any other factor protected by law.
                     People of Color and Members of the LGBTQ community are strongly encouraged to apply.




                                                                         Job Description – Case Aide / Casa de los Amigos – JOB Code: 12-827
                                                                                                                     9/10/12 10:36 PM Page 2
YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities and
religious beliefs. YouthCare actively recruits people of color and members of the LGBTQ community. YouthCare has
committed itself to combating racism and oppression and seeks to do so in all areas of work within the agency.

JOB DESCRIPTION



ACKNOWLEDGEMENT OF RECEIPT OF JOB DESCRIPTION:
I acknowledge I have received a copy of this job description. I understand the duties, am fully able to meet the requirements and
perform the essential functions of this position, with or without reasonable accommodations. I further acknowledge, and
understand, this job description does not create an employment contract, and nothing contained herein alters my at-will
employment status.


EMPLOYEE NAME (Please Print):


EMPLOYEE SIGNATURE:                                                                                      DATE:




                                                                     Job Description – Case Aide / Casa de los Amigos – JOB Code: 12-827
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