Business Plan Employment by RickyMassana


Real Jobs With Real Wages
        Ricky Massana
                                 A. Table of Contents

A, Table of Contents…………………………………………………….………….1

B. Executive Summary……………………………………………………………..2

C. General Description……………………………………………………….……..3

D. Mission Statement……………………………………………………………….4

E.Goals For Employment Services:………………………………………………...4

F. Legal Form of Ownership& Structure……………………………………….…...5

G.Employment Training Services………………………………………….……….11

H. Products…………………………………………………………………….……15

I. Marketing Campaign…………………………………………………………..….22

J. Strategic Plans Pertaining to Employment Services Program…………………...26

K. Accreditation……………………………………………………………………..28

L. Special Regulations Covering Our Industry…………………………………….29

                                          B. Executive Summary

This report provides an analysis and evaluation of the Employment Service provided by Endless
Options Inc. and prospective profitability. Employment Services are aimed to stand by our
mission statement of supporting and encouraging people with disabilities to have quality life

This report was commissioned to examine how the service is important to our community and to
focus on expansion so more participants with developmental disabilities can have access to
employment opportunities. The research draws attention to the fact that employees with
developmental disabilities employed at Endless Options business establishments have been a
major part of the success and growth in the past two years. It further reveals using statistical
analysis of products processed that the establishments that these individuals work have seen a
significant increase in the amount of recycled materials processed at EO Recycles. Also an
increase in the amount of revenue obtained at the Attic resale shop.

The report establishes a marketing campaign which will involve advertising the Employment
Training Service through informative poster and brochures highlighting the benefit of this
service as well as Endless Options business subsidiaries establishments which employ trainees
from it.

The goal of the report is to provide information about the Employment Training Service offered
at Endless Options and our organizations strategy to expand it by increasing the number of
employees with a developmental disability that have real jobs with real wages in our community.
Because we believe that employment is an essential part in having a quality life experience.

                                         C. General Description

Endless Options, Inc. is a non-profit company (501C3) founded on May 17, 1982. It focuses on
offering people with developmental disabilities tools which will enable them to achieve their
dreams by overcoming barriers to living, learning and working. Endless Options Inc has
established numerous programs since its founding date which are primarily aimed at improving
the living standard of people with developmental disabilities in the community.


              1992 - The Residential Services program was established, it helps people using
               the supported living concept whereby people can rent or buy their own home and
               Endless Options, will provide the supports needed to make them successful
              July 1994 - Supported Employment assists in development of jobs, onsite
               training, job coaching and in follow up services to ensure employment retention.
               This service is available to people in Howard and Chariton counties. This
               program was funded by the Department of Mental Health, the Division of
               Vocational Rehabilitation and local monies through the Howard County
               Sheltered Services Board (SB40). We discontinued services in June 30th 2010.
              January 1997 - The Attic, a business run by Endless Options, Inc. was opened.
               This enterprise provided jobs for people with disabilities and a
               training/assessment site for other people accessing our Supported Employment
              January 2009 - EO Recycles, is a subsidiary business of Endless Options, Inc.
               and opened with the goal to provide easily accessed drop off recycling for the
               citizens of Howard County while providing flexible part-time employment to
               meet the employment needs of individuals with developmental disabilities
              2011 – Began service coordination serve 130 people.
              October 2011 – High Five is an after school program for school children.
              June 2012 – Moved EO Recycles and added a resale & furniture component.

                                            D. Mission Statement
Endless Options, Inc. is committed to supporting and encouraging people with disabilities to
have quality life experiences.

                                   E. Goals For Employment Services:
Endless Options is now focused on getting people with developmental disabilities training
opportunities for employment within the community through its Employment Service program.

              Offer class work on relevant topics by the end of 2012, funded through
               community employment contract with division of developmental disabilities.
               These groups will address topics important to getting and maintaining
               employment, but not necessarily skill development. Topics will include how to
               relate to your supervisor, what to wear to an interview or a specific kind of job,
               interpersonal relationship skills, grooming and other kinds of skills needed to
               make it in employment.
              Development of enclave crews for specific contract type work
              Support/ training opportunities for people with developmental disabilities who
               want to own their own business.
              Build closer relationship with other local employers to hire people with
               developmental disabilities to be a part of their work force.

                                  Business Philosophy
                                  Endless Options Inc. values

                                  Differences and similarities in all people

                                  The rights and responsibilities that come with daily living

                                  Lifelong learning opportunities

                               F. Legal Form of Ownership& Structure
Endless Options is a nonprofit corporation (public charity) as mentioned under section 501(c)
(3) of the U.S. Internal Revenue Code (the "tax code").

                              ENDLESS OPTIONS, INC.
                                   Revised August 2009
                                         ARTICLE I

                                NAME AND OFFICE

Section 1. Name.
The name of this Corporation shall be Endless Options, Inc.

Section 2. Principal Office.
The Principal office of the Corporation in the State of Missouri shall be located in
Fayette, Howard County, Missouri.

Section 3. Registered Office and Agent.
The Corporation shall maintain a registered office and a registered agent. The
registered agent shall be the Chief Executive Officer of the organization.

Section 4. Purpose
The Corporation is organized as a not-for-profit under Section 501 (c) (3) of the
Internal Revenue Code.

Section 5. Character
The Corporation is a not-for-profit organized under the laws of Missouri.

                                   ARTICLE II

                     MEMBERS AND SHAREHOLDERS
The Corporation shall have no members or shareholders.

                                   ARTICLE III

                            BOARD OF DIRECTORS
Section 1. General Powers.
The business and affairs of the Corporation shall be managed by its Board of
Directors who will hire a Chief Executive Officer to manage the day to day
operations of the corporation

Section 2. Number, Tenure and Qualification
The number of directors shall be seven (7) or more.

Directors shall be

    elected for terms of two years.

        o may serve four consecutive two (2) year terms as a director, may
           again qualify as director after two-year term lapse in serving on the
    residents of the State of Missouri.
        o four directors must be residents of Howard County, Missouri.

Section 3. Regular Meetings
The Board of Directors shall meet as often as may be necessary for the orderly
conduct of the business and affairs of the corporation.

Section 4. Annual Meetings.
The Board of Directors shall hold an annual meeting in May of each year for the
purpose of electing officers and for the transaction of such other business as may
come before the meeting.

Section 5. Special Meetings.
Special meetings of the Board of Directors may be called by or at the request of the
president or any two (2) directors.

Section 6. Notice.
Notice of any meeting of the Board of Directors shall be given at least five (5) days
by written notice. Any director may waive notice of any meeting.

Section 7. Quorum.
A majority of the Board of Directors shall constitute a quorum.

Section 8. Manner of Acting.

The act of the majority of the directors present at a meeting at which a quorum is
present shall be the act of the Board. The Board may also act by written consent or
approval of a majority of the directors of the Corporation.

Section 9. Vacancies.
Any vacancy because of the death, resignation, removal, disqualification or
otherwise, may be filled by the Board for the unexpired portion of the term.

Section 10. Compensation.
Directors as such shall not receive any compensation for their services as directors.

Section 11. Removal from office.
A director may be removed from office, for cause, by the vote of a majority of the

Section 12. Directors – Absence from Meetings.
Any director who is absent from three (3) consecutive meetings without excuse
satisfactory to the Board shall be deemed to have surrendered the office as director.

                                    ARTICLE IV

                             OFFICERS OF THE BOARD
The officers of the Board shall be a President, Vice-President, a Secretary and a
Treasurer. The offices of Secretary and Treasurer may be combined and held by
the same person. Such other officers as may be deemed necessary may be elected
or appointed by the Board of Directors. The duties of each office are prescribed in

                                   ARTICLE V

Robert’s Rules of Order shall govern the procedure at all Board of Directors
meetings and all committee meetings.

                                  ARTICLE VI

The Board of Directors may establish such committees from time to time as may
be necessary. Committees of the Officers of the Board of Directors are prescribed
in policy.

                                  ARTICLE VII

                  FUNDS OF THE CORPORATION
All funds of the Corporation shall be deposited from time to time to the credit of
the Corporation in such bank, trust companies, or other depositories as the Board
may select.

                                 ARTICLE VIII

                            BOOKS AND RECORDS
The Corporation shall keep correct and complete books and records.

                                  ARTICLE IX
                                FISCAL YEAR
The fiscal year of the Corporation shall begin on the first day of July and end on
the thirtieth day of June in each year.

                                   ARTICLE X

                            FURTHER INDEMNITY
This Corporation hereby gives further indemnity to any person entitled to such
indemnity under the terms of Section 351.355 Missouri Revised Statutes as now
exist or as later amended.
                                  ARTICLE XI

These bylaws may be altered, amended, or repealed and new bylaws may be
adopted by a majority vote of the directors.

                           G.     Employment Training Services
Our newest employment program Employment Services is aimed to stand by our mission
statement of supporting and encouraging people with developmental disabilities to have quality
life experiences. The service is aimed at employment training people with developmental
disabilities so they can acquire skills which they will use in a job environment.

Leremie Shaffer will be the Director of Employment Services. As Director of Employment
Services, he has a Bachelor of Psychology from Central Methodist University. He is also
experienced in different training services including Personal Supports for Day services,
Children’s program, And Residential Services. He is also a member of National APSE
(employment society).

           Why This Topic is Important

       The Rehabilitation Act recognizes that disability is a natural part of the human experience
       and "in no way diminishes the right" of individuals to
        Live independently,
        Enjoy self-determination,
        Make choices,
        Contribute to society,
        Pursue meaningful careers, and
          Enjoy full inclusion and integration in the economic, political, social, cultural, and
           educational mainstream of American society.

Why is employment so important for individuals with disabilities?

           Employment helps define an individual's place in the community. The unemployed
           are often excluded from important activities and roles within the social group. Until
           recently, the expectation for people with disabilities was they usually would not work.


              Is a Fundamental part of adult life.
              Offers a sense of purpose
              Shapes who we are, and how we fit into our community
              Contributes to economic self sufficiency

          Service Descriptions/Funding Sources
Service Name        Service Descriptors       Agency Approval &
                                              Funding Source

                    Assessment of skills
                    and vocational
                    interests. Skill          Missouri Department of
                    training including        Mental Health Division
                    “soft” skills, task       of Developmental
                    completion,               Disability Waivers
                    productivity, work
                    trials/volunteerism,      Howard County
                    problem solving,          Sheltered Services Board
Job Preparation     mobility, necessary to
                    succeed in paid
(Pre-vocational     community
services in CMS     employment
                    Time limited to two

                    Volunteerism , job        Vocational
                    development, job          Rehabilitation
                    shadowing, task           Division of
                    analysis, interviewing,   Developmental
Job Discovery       resume writing,           Disability Waivers
                    business planning,
                    micro-                    Howard County
                    enterprise(small          Sheltered Services Board

                       Competitive work in
                       an integrated work
Community              setting with on‐going
Employment :           support services. An
Individual             integrated setting         Vocational
                       defined as: working        Rehabilitation, Division
                       for a competitive          of Developmental
                       wage (at or above          Disability Waivers,
(Supported             minimum wage) in a
Employment in CMS      community-based job.       Howard County
Guidance)              The employment must        Sheltered Services Board
                       be in a work setting
                                                  Qualified NISH/ Ability
                       where, to the extent
                                                  One provider.
                       the employment
                       typically involves
                       interaction with
                       others, the interaction
                       is predominantly with
                       co-workers or
                       business associates
                       who do not have
                       disabilities or with the
                       general public.

Community              Group, supported,          Vocational
Employment - Group     customized enclaves,       Rehabilitation, Division
                       mobile crews, and          of Developmental
                       individual placement.      Disability Waivers.
                       (See above) detail under
(Supported             individualized             Howard County
Employment             community employment
                                                  Sheltered Services Board
individual and group   for services
                       explanation). When
in CMS guidance)                                  .
                       participants are
                       compensated they must
                       be paid in accordance
                       with the United States
                       Fair Labor Standards
                       Act (USFLSA) of 1985

                       Development of
                       positive work-related
                       habits, attitudes, skills   Division of
                       and work etiquette.         Developmental
                                                   Disability Partnership
                       Assisting the               for Hope Waiver
                       individual to become
                       a part of the informal Howard County
                       culture of the           Sheltered Services Board
                       workplace. Includes
                       orienting the
                       individual to health
                       and safety
                       of their particular job.
                       Service provided
                       during their first six
Co-Worker Supports     months of
(aka Employer          employment.
provided job supports) Reimbursement may
                       be extended up to 12
                       months on the job.
                       After the first six
                       months, the contract is
                       reduced to a lower
                       stabilization rate
                       based on job support
                       intervention needed.

Facility-Based         Group, mobile crews,        Qualified NISH/Ability
Extended               enclaves, bench work,       One provider.
Employment             packaging, assembly,

                                          H. Products

Endless Options Inc. has been fortunate to start and run two successful local businesses in
Fayette. These businesses employ people with developmental disabilities from our Employment
Service program, and have run smoothly since they were established.

Our objective is to use these establishments within the community to show that employees with
developmental disability are qualified to perform job environment duties. This will encourage
more people with a developmental disability looking for employment to participate in our
Employment Training Service which improves chances of gaining and retaining employment.

At the same time Employers who use our establishments will also get to know the benefits of
having a diverse work environment. The strategy involves a marketing campaign which will use
different forms of advertisements. The marketing portion of this report will evaluate more about
the advertising campaign

                                            The Attic

           The Attic store is a resale store located at 108 N Church Street in Fayette Mo. The
           store is open from 9:30 am to 5:30 pm Monday through Friday and from 10am to
           3pm on Saturday. We accept used clothing and household good and sorts and then
           resells the items at our store. We are able to provide people who donate useable goods
           with a receipt for tax purposes.

Employee Specific tasks include:-

   Sorting through incoming merchandise
   Arranging aisles according to products
   Cleaning
   Merchandising
   Pricing
   Interactions with guests

                                   Attic Facts

       All donations are tax deductible.
       People with developmental disabilities make up half of the work force in this
        business and we are looking to expansion that would bring additional
        employment opportunities.
       Current funding comes from sales; grants form Howard County Sheltered
        Services Board and other community donations.

The Attic Fiscal Year Numbers for FY11 and FY12

       Attic Textiles: FY11= 15.4 Tons of Textiles recycled
       Attic Textiles: FY12= 22.94 Tons of Textiles recycled
       Attic Textiles: FY13 =YTD 4.51 Tons of Textiles recycled

                                  The Attic Materials Collected 2011 in Pounds

                 Jan     Feb     Mar        Apr     May         Jun          Jul          Aug      Sep   Oct      Nov      Dec   Year Total

                 3375    4500    5175       5625    6080        6075         3600         4677           0        131      70    39308

   Collected                                                                                                      8        5     13

                                                                                                                  2        2     4

                                                                                                                  2.5      2     4.5

Total Textiles
Collected        3,375   4,500   5,175      5,625   6,080       6,075        3,600.       4,677    0     0        143.5    79    39,329.50

                                  The Attic Materials Collected 2012 in Pounds

                 Jan                Feb       Mar         Apr           May           Jun         Jul        Aug          Jan - Aug Total

                 123                79        263         177           118           211         162        50           1183
                 8                  7         20          19            12            13          10         4            93
                 4                  3         3.5         8             6             5           2          2            33.5

                 2                  2         5           2             1             3           5          1            21

Total Pounds
Collected    137.00                 91.00     291.50 206.00 137.00 232.00 179.00 57.00                                    1,330.50

                          EO Recycles

    EO Recycles formed in 2009 offers employment to people with developmental
    disabilities while offering an alternative to the citizens of Howard County for their
    recycling needs. This business employs several people with developmental
    disabilities doing a range of functions for the business. Funding is provided for this
    program from the Missouri Department of Mental Health, Division of Developmental
    Disabilities, Mid Missouri Solid Waste Management District H, Howard County
    Sheltered Services Board, Fayette Area Common Fund, St Joseph Knights of
    Columbus and the sale of all metals and any other recycled goods

    Employee Specific tasks include:-

          Sorting recyclables which includes crushing cans
          Preparing other recyclables for either sale or other outlet.
          Assisting in picking up recyclables from our satellite drop off points around
           the county and tracking the amounts gathered from each point.

                    EO Recycling Fact

   90 % of stakeholders indicated satisfaction with services provided.
   Diverted 6.74 tons of card-board / paper (July 2010-July 2011).
   Diverted 4.155 tons of metals (July 2010-July 2011.

        EOR Recycled Materials: FY11= 0.3 Tons of Aluminum

                                                 2.36 Tons of Scrap Metal

                                                 0.47 Tons of Steel Cans

                                                 0.29 Tons of Plastics

                                                 0.33 Tons of Glass

                                                 6.13 Tons of Paper/Cardboard

        EOR Recycled Materials: FY12= 0.48 Tons of Aluminum

                                                 2.83 Tons of Scrap Metal

                                                 1.53 Tons of Steel Cans

                                                            2.63 Tons of Plastics

                                                            1.66 Tons of Glass

                                                            28.15 Tons of Paper/Cardboard

                      EOR Recycled Materials: FY13= 0.21 Tons of Aluminum

                                                           0.92 Tons of Scrap Metal

                                                            0.25 Tons of Steel Cans

                                                            0.89 Tons of Plastics

                                                            0.82 Tons of Glass

                                                           7.00 Tons of Paper

We used Excel to do some basic data analysis for EO Recycling tracking their growth. The data
shows positive growth in the between the 2011 and 2012. The pounds of materials collected both
increased; hence this means an increase in revenue from the past year. The statistics are evidence
that growth can happen with employees who have developmental disabilities.

                               EO Recycling Material Collected2011 & 2012
                                      2011 Yearly Recycled Pounds

Material in                                                                                                                          Year
                   Jan   Feb     Mar         Apr        May     Jun      Jul       Aug         Sep      Oct     Nov        Dec
Pounds                                                                                                                               Total

Paper/Cardboard    765   2607    2128        1369       737     4657     1462      3898        5194     3049    5063       8317      39246

Glass              0     292     146         0          0       212      0         0           0        0       0          0         650

Aluminum Cans      0     241     54          107        0       198      123       94          0        287     0          209       1313

Scrap Steel        0     180     1100        1440       0       2000     640       480         0        1840    0          0         7680

Food Cans          0     0       0           0          680     260      180       280         0        280     185        220       2085

Non-Ferrous        0     37      8           34         0       26       0         0           0        0       0          0         105

Plastic            0     199     171         0          100     100      140       260         220      220     140        300       1850

Total Pounds
Recycled           765   3556    3607        2950       1517    7453     2545      5012        5414     5676    5388       9046      52929

                                         2012 Recycled Pounds

                                                                                                                                           Jan – Aug
                                  Jan             Feb          Mar       Apr           May           Jun        Jul            Aug
    Material in Pounds                                                                                                                       Total
    Paper/Cardboard                  2368          4824        4707      6969           3919          6527          8194       3596            41104
    Glass                             187           209         474          748         797           917          1065         234            4631
    Aluminum Cans                       67           65              0         0          60            51           218             0           461
    Scrap Steel                       900               0            0         0         520          1280          1080             0          3780
    Food Cans                         218           194         557          320         321           313           310          74            2307
    Non-Ferrous                         0               0            0         0          0                 0          0             0             0
    Plastic                           548           218         720          540         865          1080          1016         560            5547
    Total Pounds Recycled            4,288        5,510        6,458     8,577         6,482         10,168     11,883         4,464          57,830

                                           I. Marketing Campaign

The campaign is designed to promote both the business establishments and Employment
Training service program. The marketing campaign will be coordinated solely through
advertisements. This method is informative and gets the word spreading fast about our purpose.
Along with that the advertising method we will use is aimed at saving us money because we
operate in a small community using methods of advertisements such as posters and brochures
will make the campaign cost efficient but with the benefits of being effective.

           Advertisement Campaign

           The goal of the Ad Campaign is to identify a need and provide a solution for the

           The Need:

                 Job Training & Job opportunity and for people with disabilities
                 Recycling locations for the community
           The Solutions:

                 Endless Options provides job training and real work with real wages for people with
                  a disability.
                 EO Recycling offers picking up recyclables from our satellite drop off points around
                  the county

           Here are some of the Ads which will be integrated in the advertising campaign
           covering the need and solution. They will be in two different mediums of advertising
           Brochures and Posters. They will be posted on multiple locations around Howard
           County. The brochures will be handed out in public places and events. This method is
           very cost effective as we mentioned and particularly fast to get results.


Front Page

Back Page


Sample 1

Sample 2

Sample 3

                  J. Strategic Plans Pertaining to Employment Services


                  Review & Build efficiencies in operations
                  Review and evaluate new and existing business operations
                  Improve profit margins of current business operations
                  Expand production capabilities utilizing equipment & technology


                 •   Build a Business sponsorship support base

3. Increased Client Integration in the Community
                  Develop additional community volunteer opportunities
                  Improve transition school to work program

4. Provide Strong Employment Services Program
                 Develop employment classes that offer skill building “job prep club”
                    Maximize each individual clients work skill levels
                    Create new and expand existing job opportunities
                    Enhanced client wages

5. Expand Work & Employment Opportunities

               Build community job placements as a high priority
               Pursue local business for work contracts
               Expand services through Vocational Rehabilitation Services
               Expand DMH funded community employment services
               Expand employment opportunities through growing Recycling and The
               Develop items made by EO to be sold through our outlets

6. Working for the Public Good Campaign

               Educate the Churches about Endless Options Services
               Provide information to Clubs and Organizations
               Build Partnerships with Businesses and Funding Agencies
               Build Partnerships with Schools and University
               Use Media Press, Radio to Build Campaign

                                               K. Accreditation
Endless Options is CARF accredited. CARF is an independent, nonprofit organization focused
on advancing the quality of services you use to meet your needs for the best possible outcomes.
CARF provides accreditation services worldwide at the request of health and human service
providers. Whether you are seeking rehabilitation for a disability, treatment for addiction and
substance abuse, home and community services, retirement living, or other health and human
services, you can have confidence in your choice.

Customers look for CARF accreditation as their assurance that our programs or facilities are of
the highest quality. Payers recognize CARF accreditation as a demonstration of superior
performance for their clients. As a service provider, you have the advantage of clearly defined
and internationally accepted standards to ensure that your services remain among the elite for

Among the many benefits provided by CARF accreditation are:

      Business improvement.
      Service excellence.
      Competitive differentiation.
      Risk management.
      Funding access.
      Positive visibility.
      Accountability.
      Peer networking.

                             L. Special Regulations Covering Our Industry
As an organization we follow and abide to the government laws and regulations covering our

Americans with Disabilities Act (ADA)

The ADA prohibits discrimination on the basis of disability in employment, State and local
government, public accommodations, commercial facilities, transportation, and
telecommunications. It also applies to the United States Congress. To be protected by the ADA,
one must have a disability or have a relationship or association with an individual with a
disability. An individual with a disability is defined by the ADA as a person who has a physical
or mental impairment that substantially limits one or more major life activities, a person who has
a history or record of such impairment, or a person who is perceived by others as having such
impairment. The ADA does not specifically name all of the impairments that are covered.

ADA Title I: Employment

Title I requires employers with 15 or more employees to provide qualified individuals with
disabilities an equal opportunity to benefit from the full range of employment-related
opportunities available to others. For example, it prohibits discrimination in recruitment, hiring,
promotions, training, pay, social activities, and other privileges of employment. It restricts
questions that can be asked about an applicant's disability before a job offer is made, and it
requires that employers make reasonable accommodation to the known physical or mental
limitations of otherwise qualified individuals with disabilities, unless it results in undue hardship.
Religious entities with 15 or more employees are covered under title I.

Equality Act 2010
The Equality Act 2010 aims to protect disabled people and prevent disability discrimination. It
provides legal rights for disabled people in the areas of:

      employment
      education
      access to goods, services and facilities including larger private clubs and land based
       transport services
      buying and renting land or property
      functions of public bodies, for example the issuing of licenses
The Equality Act also provides rights for people not to be directly discriminated against or
harassed because they have an association with a disabled person. This can apply to a career or
parent of a disabled person. In addition, people must not be directly discriminated against or
harassed because they are wrongly perceived to be disabled.

Insurance Coverage

We are covered with professional liability insurance through Philadelphia Insurance Companies
(PHLY) headquartered in Bala Cynwyd, PA.
Business License/Certificates


All Endless Options businesses are legitimized through the state. Below are some of our business
license and certificates for the Attic and EO Recycling


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