Chad Primakow by h34JV887


									                                             CHANTHANOME PRIMAKOW
                                                             Cell: (602) 405-4486
                                                                  Phoenix, AZ

OBJECTIVE:                 To obtain a rewarding and challenging career with the opportunity for advancement.

SUMMARY:                   A detail oriented professional with expertise in research, development, and technical subjects. Excellent aptitude for
                           solving business problems and obstructions through the use of technical, logical, and standard devices. Technically adept
                           in standard and proprietary technologies utilized throughout many establishments. A multi-versed individual with strong
                           education and experience in several fields. Capable of leading others as well as following direction presented by the
                           leadership. Familiar with the inner-workings of many industries.

7/2001-present:            American Express
                           Business Analyst / Data Analyst                                                         Technology tools applied:
  Facilitate business      • Collaborative design and assisted in development for production databases             • SQL
  performance              • Strong query development for ad-hoc assessment                                        • Microsoft SQL Server
  through statistical      • Decision support enhanced from mining of key performance indicators                   • IDN Data Warehouse
  analysis,                • Comparative analysis of statistics providing increased productivity                   • MicroStrategy
  information delivery,    • Creation of parameterized reports for advanced departmental performance               • DB2 MVS (extraction)
  and process              • Cost benefit analysis and business case building using fundamental project            • Microsoft Access
  reengineering.             management techniques                                                                 • ROP
                           • Assisted technical groups with translation of business requirements                   • IEX TotalView
                           • Supported BI initiatives and enabled the deployment of new reporting platforms        • Aspect eWFM
                           • Detailed analysis of business effectiveness metrics                                   • Microsoft Excel
                           • Data analysis conducted to provide establishment of targets and goal thresholds       • NICE SmartCenter
                           • Cross functional responsibilities in multiple business and technical groups           • Lotus Notes
                           • Correlation assessment using complex data references and relationships                • Avaya ACD / CMS
                           • Database design for customer analysis, transactional input, and agent reporting       • GeoTel
                           • Scorecard generation from data merging and extraction from disparate databases        • HTML / CSS
                           • Data exploration using software applications and back-end query access                • FTP
                           • Manipulation and importing of extracted data into pilot databases                     • Microsoft Word
                           • Data cleansing and quality assurance process design and execution                     • Microsoft PowerPoint
                           • Transformation of flat file data into relational data structures
                           • Technical automated solutions developed to replace redundant manual processes
                           • Highly effective information delivery for demanding working environments

2/2000-7/2001:             Charles Schwab
                           Operations Analyst / Data Analyst                                                       Technology tools applied:
  Assisted in the          • Product alignment though process redesign                                             • SQL
  business                 • Customer relationship assessment through ad hoc database queries                      • Microsoft Access
  development of           • Client workflow data mapping and report development                                   • Microsoft Excel
  existing clients while   • Multi-versed in key business areas to provide assistance to other departments         • FTP
  working within           • Client assistance using knowledge of equities, mutual funds, options, and margins     • Microsoft Word
  monthly goals and        • Customer research performed using analytical tools (Bloomberg, Reuters, etc.)         • Microsoft PowerPoint
  resolving daily          • Management of essential account records including reporting and procedure filing
  customer account           for SEC compliance
  disparities.             • Trade processing and retirement account registration
                           • Registered broker with series 7 and 63 licenses

1/1994-12/1996:            Discover Card Services
                           Business Analyst / Collections Manager                                                  Technology tools applied:
  Analyst and leader       • Analyzed customer data to resolve issues with card balance maintenance                • SQL
  for the development      • Report development and maintenance on capacity status, usage, and forecasts           • Microsoft Access
  of information           • Capacity and performance management                                                   • Microsoft Excel
  solutions in the         • Process simulation and quality assurance testing                                      • FTP
  collection               • Administered delinquent account data and guided decision procedures for               • Microsoft Word
  department.                financially inhibited clients                                                         • Microsoft PowerPoint
                           • Team training for new products and services
                           • Incentive planning to promote business practices for quota achievement
EDUCATION AND   DeVry Institute of Technology - Bachelor of Science, Information Technology
TRAINING        Arizona State University - Bachelor of Science, Food and Nutrition in Business
                Minor - Business Administration

                Intermediate SQL
                Six Sigma Green Belt
                Advanced Microsoft Excel
                Intermediate Microsoft Access

                                       -References available upon request-                       [Revised 07/25/2011]

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