IT Management by Y51jP30

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									                                   IT Management
Proactively implement, manage, support and ensure your IT infrastructure run optimally
and to ensure you utilize technology in the most effective and efficient manner.


Security Patch Managment

         Term                                             Definition
Security patch       A broadly released fix for a specific product addressing a security vulnerability. A
                     security patch is often described as having a severity, which actually refers to the
                     MSRC severity rating of the vulnerability that the security patch addresses.
Critical update      A broadly released fix for a specific problem addressing a critical, non-security
                     related bug.
Update               A broadly released fix for a specific problem addressing a non-critical, non-security
                     related bug.
Hotfix               A single package composed of one or more files used to address a problem in a
                     product. Hotfixes address a specific customer situation, are only available through
                     a support relationship with Microsoft, and may not be distributed outside the
                     customer organization without written legal consent from Microsoft. The terms QFE
                     (Quick Fix Engineering update), patch, and update have been used in the past as
                     synonyms for hotfix.
Update rollup        A collection of security patches, critical updates, updates, and hotfixes released as
                     a cumulative offering or targeted at a single product component, such as Microsoft
                     Internet Information Services (IIS) or Microsoft Internet Explorer. Allows for easier
                     deployment of multiple software updates.
Service pack         A cumulative set of hotfixes, security patches, critical updates, and updates since
                     the release of the product, including many resolved problems that have not been
                     made available through any other software updates. Service packs may also
                     contain a limited number of customer-requested design changes or features.
                     Service packs are broadly distributed and tested by Microsoft more than any other
                     software updates.
Integrated service   The combination of a product with a service pack in one package.
pack
Feature pack         A new feature release for a product that adds functionality. Usually rolled into the
                     product at the next release.


Antivirus Management

Verifying latest virus definitions updates are done
Expire date of signature definition
Latest Virus threats (Are they protected)
If they have a virus (removal tools from symantec)
Perform a security risk check (Testing your computer for exposure to hackers and other
online threats)
Backup / Disaster Management

Successful backups
Testing restores
If they created new folders (Are they being backup)
Verify if users are saving documents on Server instead of local drive
Verify if client is really doing the backups (Bringing tapes off site)




Application Management

Software updates / upgrades
New software / application recommendation (Being up to date with technology)

User Management

Questions
Training
Technology Advice
Users will be more efficient when the above are done and met

Hardware Recommendation Management

New products on the market
Promotions
Buy backs
Defective Hardware – Contacting Manufacture

Data / Information Management

Making sure that all business documents are centralized on the server and that everyone
knows exactly were and how to access documents immediately without wasting time.

Topology / Documentation Management

Having the latest documentation of your IT Infrastructure

Hardware
Software
Peripherals
Equipment
Email Management

Security Updates
Setup and Configuration of new email accounts
Training
Etc…

Help-desk / Phone / e-mail Support Management

Support for your small problems which go unanswered when we’re not around.
Immediate solutions to problems or questions

								
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