TO: JUSTICE District Courts FROM: JUSTICE Business Analysts/CHARTS DATE: March 9, 2009 RE: Who to Call, JUSTICE or CHARTS? It has been brought to the attention of the JUSTICE Help Desk that there is some confusion on who to contact with respect to Child Support questions. The following transactions are examples of questions that would be asked of the JUSTICE Help Desk: • How to enter a judgment on RCDCJDG • How to record a purge order • How to stop or modify a CS, SS or other order • How to create a summer abatement • How to update a dependant record • How to vacate or set aside a CS Judgment • Locating and adding out-of-state alternate payees on foreign support orders For questions of these or related matters please contact the JUSTICE Help Desk at 1-888-704-9382. The following transactions are examples of questions that would be asked of the CHARTS Help Desk: • How to sign in to iCHARTS • How to fill out an adjustment request form • How to fill out a non-monetary receipt form • How to do an online electronic adjustment request • Who to contact if user is unable to log into iCHARTS For questions of these or related matters please contact the CHARTS Help Desk at 1-877-832-8871. For more specific questions of CSE Finance please see the attached CSE Contact List for a number to call. For questions that do not fall into the above listed categories or related matters please contact the JUSTICE Help Desk at 1-888-704-9382 for assistance.
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