Jose Lugo is a dedicated, strong-minded, and results-focused professional, with progressive years of experience in the security industry, coupled with outstanding ability to use independent judgment and exercise considerable restraint under stressful situations.
JOSE A. LUGO JR. Address: Island Park, New York 11558 Phone: 646-226-3321 E-mail: firstname.lastname@example.org ASSISTANT SECURITY DIRECTOR SECURITY MANAGER SITE MANAGER Dedicated, strong-minded, and results-focused professional, with progressive years of experience in security industry, coupled with outstanding ability to use independent judgment and exercise considerable restraint under stressful situations. Equipped with proficiency in developing, implementing, and evaluating safety and security procedures governing employee and asset protection. Earned recognition for promoting and maintaining a work environment that values and reinforces excellent customer service, problem-solving, and collaboration across the office. Resourceful in implementing operational improvements and developing challenging projects. KEY STRENGTHS Security Services and Programs Security Training Programs Communication and Interpersonal Skills Security Policies and Procedures Facility Management Leadership and Development Security Staffing Operations Administration Performance Management PROFESSIONAL EXPERIENCE SECURITAS SECURITY SERVICES New York, NY Director, Training and Development 2008 2010 Administered the planning, designing, coordinating, and delivering of training development programs to meet company objectives Completed comprehensive needs analysis studies to pinpoint operational discrepancies and training needs, as well as to devise approaches and method of delivery Adopted innovative ideas in designing the training curriculum for subsidy-based programs obtained from local government agencies Oversaw the entire phase of an Internet-based Learning Management System (LMS) for the New York City region Led efforts in ensuring compliance and proper documentation of legal and company-mandated training requirements Account and Branch Manager 2002 2008 Achieved profitability objectives for a $4M to $6M annual budget through direct management of business portfolio Performed human resources functions, including the recruitment, selection, orientation, training, and development of 150 high-caliber security officers for a 7,000 hours per week client portfolio Generated and managed annual budget in accordance with company objectives, which resulted in a 10% annual profit gain Attained a 2% decrease to unbilled labor costs by guaranteeing effective handling of scheduling and payroll records Received numerous awards and commendations, including NYNJ Region Double 10 Club Award, Branch Level; NYNJ Region Net Change Award, Branch Level; NYNJ Region Outstanding Year Award, Branch Level; and NYNJ Region Cash Flow Award, Branch Level AMSTERDAM NURSING HOME CORPORATION New York, NY Assistant Director, Security 1999 2002 Rendered direct supervision to a 544-hour-per-week contract with 15 security company personnel Performed extensive internal investigations of theft and other related issues Proficiently handled budgetary issues pertaining to security, video camera equipment, and alarm detection systems 1|Page JOSE A. LUGO JR. Address: Island Park, New York 11558 Phone: 646-226-3321 E-mail: email@example.com EARLIER EXPERIENCE MCDONALD’S RESTAURANT New York, NY Swing Manager NEW YORK CITY POLICE DEPARTMENT New York, NY Detective Investigator NEW YORK CITY POLICE HOUSING AUTHORITY DEPARTMENT New York, NY Police Officer EDUCATION Bachelor of Science in Criminal Justice JOHN JAY COLLEGE OF CRIMINAL JUSTICE New York, NY Associate of Science in Police Science JOHN JAY COLLEGE OF CRIMINAL JUSTICE New York, NY CERTIFICATIONS American Heart Association, First Aid, CPR/AED 2012 General Topics Security Guard Instructor, State of New York, Division of Criminal Justice Services 2008 AFFILIATION American Society for Industrial Security (ASIS) 2|Page
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