RESUME Radhika Vidyesh Narvekar 14/C,Khanderao Block, Khotachi Wadi, V.P.Road, Mumbai-400004 Mobile: 9821876260 email@example.com OBJECTIVE: To work for an organization, which would help me use my existing potential to meet challenges, as well as help me to grow so that I can increase my productive value to my organization. EXPERIENCE: 03/2010 Knowledge Works Andheri - East Global Limited (Chandivali) Vendor Knowledge Works Global Limited (KGL), a Knowledge Process Outsourcing, providing content management, page design and data management services to scientific, technical, medical (STM), educational and magazine publishers. - Working from home. - Coding and Correcting the xml tags and thoroughly checking if the output is right. 07/2006 – 02/2008 CFC International India Andheri - East (Sakinaka) Services Executive Telecom Co Ordination Countrywide was America’s #1 Home Loan Lender and Servicer which is been acquired by Bank of America now. - Worked for IT Infrastructure in Telecom Department as helpdesk co ordinator. - Key profile was to analyze the ticket which were actually issues related to telecom, like extension swap or display changes on phone etc., and route the ticket to the right department for further processing. - Maintaining Productivity report and many other daily, weekly as well as monthly reports. - Was part of daily ITMC call [conference call in US with the engineers for daily technical updates]. - Constant communication with client in US. 10/2002 – 4/2006 Sitel India Pvt Ltd. Andheri - East (Sakinaka) Customer Support Executive Sitel India is an international call center. -Previously worked as technical support representative for America Online software for US and other countries. -Worked in Dell Process that is again technical support and also Spyware & Virus support. Responsibility of troubleshooting for hardware, software & spyware & virus related issues. Includes inbound & outbound call handling. Working in day & night shifts. Challenging and interesting job wherein also been rewarded as sitel star for good performance. 4/2001 - 8/2002 Majlis Manch Santacruz - East (Kalina) Office Cum Accounts Assistant Major role in this organization was to take care of accounts without any assistance just co-ordination with private CA for the organization, also took care of office administration & handling day-to-day inward & outward mails, in short maintaining books of accounts & Petty Cash. Data Entry in Tally Ver.5.4. Attending Phone calls & giving appointments, handling the overall office maintenance i.e., the computer systems & Internet connectivity. 3/2000 - 3/2001 Professional Computer Malad - West Services Office Cum Accounts Assistant Maintaining all day-to-day expenses & also Petty cash. Data Entry in ERP software – PERP. Handling phone calls & taking care of hardware section. Making marketing calls. Handling Customer Support Department by making calls. Correspondence with clients. 4/1997 - 1/1999 Donear Industries Andheri - East (MIDC) Limited Accounts Assistant Correspondence with clients. Maintaining sales account. Preparation of Debit as well as Credit Notes. Data Entry in Tally Ver.4.5. EDUCATION: 4/2001 SGM College of Commerce & Mumbai Economics Passed T.Y.Bcom with II Grade from S.G.M. College. Grant Road. PERSONAL * Date of Birth: 27th January 1979 INFORMATION: * Marital Status: Married ADDITIONAL * Knowledge of Computer Operations, i.e., INFORMATION: M.S. Office 97 & Internet from Aptech. * Knowledge of Tally Programming Ver. 5.4. * English Typewriting 30 w.p.m. HOBBIES: Gardening & listening to music.
Pages to are hidden for
"Radhika"Please download to view full document