Radhika by lanyuehua


                                                                          Radhika Vidyesh Narvekar
                                                                              14/C,Khanderao Block,
                                                                                     Khotachi Wadi,
                                                                                Mobile: 9821876260

OBJECTIVE:    To work for an organization, which would help me use my existing potential to meet
              challenges, as well as help me to grow so that I can increase my productive value to my

EXPERIENCE:    03/2010                      Knowledge Works              Andheri - East
                                            Global Limited               (Chandivali)
               Knowledge Works Global Limited (KGL), a Knowledge Process Outsourcing,
               providing content management, page design and data management services to
               scientific, technical, medical (STM), educational and magazine publishers.
               - Working from home.
               - Coding and Correcting the xml tags and thoroughly checking if the output is

              07/2006 – 02/2008        CFC International India          Andheri - East (Sakinaka)
              Executive Telecom Co Ordination

              Countrywide was America’s #1 Home Loan Lender and Servicer which is been acquired
              by Bank of America now.
              - Worked for IT Infrastructure in Telecom Department as helpdesk co ordinator.
              - Key profile was to analyze the ticket which were actually issues related to telecom,
              like extension swap or display changes on phone etc., and route the ticket to the right
              department for further processing.
              - Maintaining Productivity report and many other daily, weekly as well as monthly
              - Was part of daily ITMC call [conference call in US with the engineers for daily
              technical updates].
              - Constant communication with client in US.

              10/2002 – 4/2006        Sitel India Pvt Ltd.              Andheri - East (Sakinaka)
              Customer Support Executive

              Sitel India is an international call center.
              -Previously worked as technical support representative for America Online software for
              US and other countries.
              -Worked in Dell Process that is again technical support and also Spyware & Virus
              Responsibility of troubleshooting for hardware, software & spyware & virus related
              issues. Includes inbound & outbound call handling. Working in day & night shifts.
              Challenging and interesting job wherein also been rewarded as sitel star for good
               4/2001 - 8/2002               Majlis Manch                 Santacruz - East
               Office Cum Accounts Assistant

               Major role in this organization was to take care of accounts without any assistance just
               co-ordination with private CA for the organization, also took care of office
               administration & handling day-to-day inward & outward mails, in short maintaining
               books of accounts & Petty Cash. Data Entry in Tally Ver.5.4. Attending Phone calls &
               giving appointments, handling the overall office maintenance i.e., the computer
               systems & Internet connectivity.

               3/2000 - 3/2001          Professional Computer             Malad - West
               Office Cum Accounts Assistant

               Maintaining all day-to-day expenses & also Petty cash.
               Data Entry in ERP software – PERP.
               Handling phone calls & taking care of hardware section.
               Making marketing calls.
               Handling Customer Support Department by making calls.
               Correspondence with clients.

               4/1997 - 1/1999               Donear Industries            Andheri - East (MIDC)
               Accounts Assistant

               Correspondence with clients.
               Maintaining sales account.
               Preparation of Debit as well as Credit Notes.
               Data Entry in Tally Ver.4.5.

EDUCATION:     4/2001                        SGM College of Commerce & Mumbai

               Passed T.Y.Bcom with II Grade from S.G.M. College.
               Grant Road.

PERSONAL       * Date of Birth:   27th January 1979
               * Marital Status: Married

ADDITIONAL     * Knowledge of Computer Operations, i.e.,
INFORMATION:     M.S. Office 97 & Internet from Aptech.
               * Knowledge of Tally Programming Ver. 5.4.
               * English Typewriting 30 w.p.m.

HOBBIES:       Gardening & listening to music.

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