Social Intelligence by hcj


									Social Intelligence

                Ernesto Lozano
              Yukiko Namikawa
                   Eric Gayton
              Jennifer Gonzalez
                Jennifer Fiorillo
  Karl Albrecht defines
Social Intelligence as the
 ability to get along well
  with others and to get
 them to cooperate with
How do you develop
 Successful Social
   Intelligence ?
  Enter S.P.A.C.E.

S.P.A.C.E is a simple
model for describing,
assessing, and developing
Social Intelligence.
Five Dimensions:

1. Situational Awareness
2. Presence
3. Authenticity
4. Clarity
5. Empathy
“S” Stands for Situational

The “S” Factor in the S.P.A.C.E. model represents
your Situational Awareness, a.k.a. your situational
             “S” Stands for Situational

    What is “Situational Awareness”?

• Situational Awareness is your “Social Radar”
• It is the ability to read a situation and to interpret the behavior of
  people in those situations in terms of their possible intentions
  emotional states, and pre deposition to interact.
         “S” Stands for Situational
•Proxemic Context:
Dynamics of physical space within which people are interacting.

•Behavioral Context:
Patterns of action, emotion, motivation and intention that show up
in the interactions among people who are engaged in a situation.

•Semantic Context:
Patterns of Language used in the discourse, which signal the nature
of a relationship, differences in status and social class, the
governing social codes and the degree of understanding created or
prevented by language habits.

“P” Stands for Presence

The “P” Factor in the S.P.A.C.E. model represents
  Presence. It’s the way you affect individuals or
     groups of people through your physical
appearance, your mood and demeanor, your body
 language, and how you occupy space in a room.
         “P” Stands for Presence
                To get strong “Presence”….

     You have to have…                           You shouldn’t have…

     •   Confidence                              •   Shyness
     •   Professionalism                         •   Insecurity
     •   Kindness                                •   Animosity
     •   Friendliness                            •   Indifferent

 We all need to pay special attention to the sense of presence we communicate.
         “P” Stands for Presence
           Types of Charisma

Official Charisma   Earned Charisma Artificial Charisma
        “P” Stands for Presence

  Building the Skills of Presence

• Try to imagine when the experience of meeting you for
  the first time.
• Ask one or more close friends about the first time they
  met you.

“A” Stands for Authenticity

 “The ‘A’ factor in the S.P.A.C.E model represents
 Authenticity. This dimension reveals how honest
 and sincere you are with people and with yourself,
 in any given situation.”
           “A” Stands for Authenticity
   Taking A Tip From Popeye

• “I yam what I yam and dat’s all
  what I yam.”
• Popeye always stated, “I’m
  comfortable in my own skin.
  You’ll have to take me as I am.”

• Maybe this unsophisticated fellow
  symbolizes the best in all of us:
  being Authentic.
          “A” Stands for Authenticity
 It’s A Beautiful Day In The SI

• Authenticity is about the desire
and ability to let yourself be real, not
phony or contrived.

•Fred Rogers, also know as (Mr.
Rogers) from Mr. Rogers
neighborhood, personified the idea
of being comfortable in your own

•Do you have a Mr. (or Ms.) Rogers
in your life? Could you be someone
else’s Mr. or Ms. Rogers?
    “A” Stands for Authenticity
The Snap On Smile: Can You Fake Sincerity?
                                               • Authenticity does not
                                               only require being
                                               yourself; you must
                                               genuinely connect with
                                               others, which demands
                                               a fair amount of
                                               empathy and

•It is possible to be well developed in “people skills” and
lack the emotional depth to be considered truly socially

•While EI (Emotional Intelligence) and SI (Social
Intelligence) are closely interwoven, they are not the same
 “A” Stands for Authenticity
                Left-Handed Compliments
•Example: “It’s good that your son is interested in sports. He’s a
little small for Little League, thought, don’t you think?”

How to respond to a (LHC)

①Letting the comment go by without response.

②Confronting the toxic behavior and holding the
individual accountable.

③The “ambiguous” response.
    Response: “Oh, thanks for saying so. I’ll pass on
your encouragement. He’ll be pleased to know you
have confidence in him.”
     “A” Stands for Authenticity

• Few of us are completely altruistic, and most of us are
  narcissistic to some degree.

• In the terminology of social intelligence, narcissism or
  “malignant self love,” can be classified as a lack of Authenticity.

• Narcissism can become pathological if it renders us incapable of
  engaging in two-way relationships of mutuality, sharing and
 “C” Stands for Clarity
The ‘C’ factor in the S.P.A.C.E model
          represents Clarity.

This dimension measures your ability to
express your thoughts, opinions, ideas,
        and intentions clearly.
          C stands for Clarity
• Do you say what you
  mean and mean what
  you say?
• Do you speak too fast,
  too much, or not at
• Do you use language

Using language as a strategic asset is a characteristic
            of a highly effective person.
         C stands for Clarity
   Using The Right Language In The Right Situation

• It is important to know
  who your audience is
• It is also important to
  know your

Keeping these things in mind will help you adjust your
 language so that it is appropriate and most effective
      C stands for Clarity
    Sometimes Silence Works Best

“Better to remain silent and be
thought a fool than to open your
  mouth and remove all doubt”

There are certain situations were saying less,
              accomplishes more
        C stands for Clarity
   Clean Language & Dirty Language

• “Dirty Language” include the kinds of statements and choice
  of words that can intimidate, offend, anger, alienate, or
  confuse others.

• “Clean Language” uses more neutral verbal patterns and
  choices of words that invite empathy, open-mindedness, and
  the free exchange of ideas.

       1. “That’s a stupid idea.”
       2. “I disagree with your idea.”
          C stands for Clarity
       Avoid using Verbal Bludgeons

 A verbal bludgeon is one of those aggressive,
dogmatic, take-it-or-leave-it statements that makes
the listener feel that he or she is being figuratively
hit over the head with somebody else’s opinion, belief,
                       or value judgment
   •“That’s a stupid thing to say”
   •That’ll never work”
   •You don’t know what you’re
   talking about”
                C stands for Clarity
                   The Power of Metaphor

Metaphors provide you with an efficient way to write
   or talk in order to help people “get on the same
            page” (that’s a metaphor, btw).

    •   Barking up the wrong tree
    •   Connecting the dots
    •   Studying our navels
    •   Shot themselves in the foot
               C stands for Clarity
           Building the Skills of Clarity

• Study the way highly articulate people present ideas. Watch
  interviews and listen to conversations to identify the methods they
• Take a diagnostic vocabulary test to assess the size and breadth of
  your working vocabulary. If necessary, get a book or web-based
  program to strengthen your use of words.
• Collect clever and powerful metaphors and introduce then into your
• Train yourself to illustrate your ideas with sketches, cartoons, or

 “E” Stands for Empathy

  “The ‘E’ factor in the S.P.A.C.E model represents
This dimension invites you to look at how truly aware
and considerate you are of others; and their feelings.”
          “E” Stands for Empathy
•Empathy is defined as a state of positive feeling
between 2 people, commonly referred to as a
condition of rapport.

•In the context of social intelligence, the sense of
connectedness inspires people to cooperate.

•This leads a person to move towards and
 with you, rather than away
 and against you.
         “E” Stands for Empathy
•What destroys Empathy?
   •Toxic behavior
   •Idea killing

                      •What restores and builds Empathy?
                          •Nourishing behavior
                          •Idea selling
       “E” Stands for Empathy

•The 3 A’s:
   ① Attentiveness
   ② Appreciation
   ③ Affirmation

•The Golden Rule vs. The Platinum Rule

•The “Stone-Face Syndrome”
    “E” Stands for Empathy
•Some tips for practicing Empathy

     •Empathy in 4 minutes

     •L = Listen
      E = Empathize
      A = Ask
      P = Paraphrase
      S = Summarize
             In Conclusion:
S = Situational Awareness is your situational radar
and your ability to empathize with people in different
P = Presence is the way you affect individuals or
groups of people through how you occupy space in a
A = Authenticity is how honest and sincere you are
with others and yourself.
C = Clarity is being able to express yourself
E = Empathy is how truly aware and considerate you
are of others and their feelings.

To top