Microsoft-Business-Solutions-CRM-Is-Now-Approachin55 _2_

Document Sample
Microsoft-Business-Solutions-CRM-Is-Now-Approachin55 _2_ Powered By Docstoc
					Microsoft Business Solutions CRM is now approaching
   the phase of being mature product and the CRM
  solution you may consider for large publicly traded
 company.  Our view point considers the fact of
   multiple platforms and systems coexistence and
balancing: UNIX, Linux, Microsoft Windows, Java, .Net,
   PC, AS/400, RS6000, Microsoft Exchange, Lotus
 Notes Domino, etc.  This increases the cost of
 maintenance, but decreases the risk of being trapped
                 to one vendor/solution.




VPS hosting
 Microsoft Business Solutions CRM is now approaching the phase of
being mature product and the CRM solution you may consider for large
publicly traded company  Our view point considers the fact of
multiple platforms and systems coexistence and balancing: UNIX, Linux,
Microsoft Windows, Java, Net, PC, AS/400, RS6000, Microsoft
Exchange, Lotus Notes Domino, etc   This increases the cost of
maintenance, but decreases the risk of being trapped to one
vendor/solution   So far weÂ’ve seen successful implementations
of Microsoft CRM in the following industries: Distribution, Logistics,
Non-Profit, Chemicals, Pharmaceutical, Placement/Recruiting,
Medicare/Hospitals, Retail, Wholesale, Education, Beverages, Services,
Defense, Aerospace, Oil & Gas In-house Implementation  
This is non-expected paradox
  Multiple clients, especially large companies, do it themselves
  The reason is – Microsoft CRM utilizes all spectrum Microsoft
Technologies: Exchange, Active Directory, Net, Full-text search, etc
  Microsoft oriented IT people understand it and like to be involved
  So, you should consider self-implementation first Integration
  Microsoft CRM has relatively simple business logic and sits in
Microsoft SQL Server, which enables customization and integration with
third party systems and databases
  If you have Microsoft Great Plains – you can use MBS CRM-GP
integration tool, based on BizTalk   If you have UNIX-based
ERP/Accounting, you can deploy MS SQL linked server to bridge MS
CRM and ERP   The same would work for Oracle ERP – Oracle
Financials   Navision has third party integration tool and the one
from Microsoft is on the way to be released   Axapta is also
candidate for the integration Customization   Microsoft CRM SDK
describes majority of MS CRM objects and classes and enable VB
Net or C# Net developer to build-in custom Net application for Microsoft
CRM existing screens   And this is actually the way of the
integration – you realize integration in the custom Net application
Messaging   Microsoft CRM uses MS CRM-Exchange connector in
its standard functionality
  However if you have IBM Lotus Domino email server – you can
deploy MS CRM-Lotus connector, developed and supported by Alba
Spectrum Technologies Data Conversion   You should use Scribe
for initial data migration   However you need some programming
work if you plan on bringing advanced data (email attachments from
Siebel, for example) External consultants   You should consider
customization and integration initial design as candidates for outsourcing
  Then, when coding is done and implemented – you may switch
to your internal developers to support custom pieces Nation-wide
support
  Microsoft CRM is very innovative from the support side   It
means that Microsoft CRM partners tend to go to VPS hosting the
nation-wide and international market to sell, implement and support the
application   Being web application – Microsoft CRM could be
accessed, customized and modified from anywhere Internationalization
  Microsoft Business Solutions promotes MS CRM worldwide and
has local versions of the product   You can always have us help
you, give us a call: 1-630-961-5918 or 1-866-528-0577,
VPS hosting

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:0
posted:9/9/2012
language:English
pages:9