Diss man sent private records
Published on Friday 7 September 2012 20:15
A DISS man has spoken of his “distress” after receiving another person’s confidential and
personal medical details though the post.
An error by the Department for Work and Pensions (DWP) meant
Toby West wrongly received detailed reports into the social,
occupational and personal history of a man from the Ipswich area,
which left Mr West concerned that his own details had also been sent
Mr West, 32, said the restricted medical report, which contained the
person’s name, date of birth and national insurance number, also
included details about his medical conditions, what medication he is
using, the side effects and a description of his mental health
problems. The documents also said he was registered with Ipswich
Medical Centre and included details such as what time he goes to
bed and the number of baths he has in a week.
“I don’t know how this could happen,” said Mr West. “I was quite
shocked. The details on the file have no similarity to my personal
The documents arrived in an envelope addressed to Mr West but did
not contain the address of the other man, or a letter to say why they
had been sent.
“It has caused some distress to myself,” added Mr West. “I’m
claiming benefits too and to receive someone else’s details made me
think what is going on. Has there been a mix up and has my
information been sent to someone else?”
After receiving the documents last Friday, Mr West called the DWP
and was told there had been a security breach at Jobcentre Plus in
Watford. He was told to return them to the DWP by special delivery
or to shred them. The documents have since been handed back to
the manager of the Norwich DWP office.
A spokesman for the DWP, said: “We have retrieved the documents
from Mr West and apologised for any inconvenience caused. We
take security seriously and will be investigating this incident