Docstoc

IGG 23Feb11 - OSS

Document Sample
IGG 23Feb11 - OSS Powered By Docstoc
					   Optimised Scheduling
         System
   Improvements to Appointments
functionality and changes to Extranet


           Presentation to
     Industry Governance Group
         23rd February 2011


                                        1
Agenda

  o Summary of Optimised Scheduling System
    (OSS) project
  o Appointments
    - As Is and To Be landscape
    - Improvements to Appointments functionality
  o Impact on Extranet - Appointments Review
    - As Is and To Be screenshots
    - Changes to Extranet
  o Project cutover timeline
  o Next Steps and summary

                           2
                                              OSS
Agenda

  o Summary of Optimised Scheduling System
    (OSS) project
  o Appointments
    - As Is and To Be landscape
    - Improvements to Appointments functionality
  o Impact on Extranet - Appointments Review
    - As Is and To Be screenshots
    - Changes to Extranet
  o Project cutover timeline
  o Next Steps and summary

                           3
                                              OSS
Summary of Optimised Schedule System (OSS)

  o ESB Networks are implementing a new scheduling
    solution for meter works orders - using an application
    called ‘Click Schedule’
       - Existing legacy application ‘AREAS’ is being replaced
  o The new scheduling solution (OSS) will:
       - optimise the scheduling of meter works orders and support
         the minimisation of travel
       - support the meeting of due date obligations i.e. SLA and
         Appointment commitments
       - support proactive jeopardy management and the dynamic
         management of the schedule as the day unfolds
          • e.g. manage urgent re-energisation requests, manage completion of
            meter works orders when outages occur and resources are redeployed
            urgently
  o   Project on schedule for Go Live on 26th April 2011

                                        4
                                                                   OSS
Agenda

  o Summary of Optimised Scheduling System
    (OSS) project
  o Appointments
    - As Is and To Be landscape
    - improvements to Appointments functionality
  o Impact on Extranet - Appointments Review
    - As Is and To Be screenshots
    - Changes to Extranet
  o Project cutover timeline
  o Next Steps and summary

                           5
                                              OSS
As Is process - Appointments

                               HUB     SAP IS-U
                                                                      (9) Update
  (4) Market                                 (5) Validate             order, send
   Message                              appointment slot exists        to mobile


                                                  (7) Create Order
                                                  with Appointment

                Suppliers    ESBN

                                     AREAS
                                              (6) Confirm
Extranet – Appointments                      appointment             (8) Schedule
Review                                       slot available           order and
 (1) Search for available                                              dispatch
      Appointments                    (2) Search
                                         static
     (3) Display available           Appointments
         Appointments                 Calendars



                                         6
                                                                             OSS
To Be process - Appointments
                                  SAP IS-U
                                        (10) Update order,
                                          send to mobile
               Suppliers   ESBN
                                                              Click Schedule
                                                               (9) Schedule order
                                                                  and dispatch

                           HUB        (7) Create Order
                                      and Appointment              (8) Confirm
                                                                 appointment slot
 (5) Market
  Message                          (6) Validate appointment
                                           slot exists

Extranet – Appointments
Review
      (1) Search for
 Appointments using date              (2) Simulate order       (3) Dynamic Search
    range & slot type                  and appointment             on resource
                                        creation to find            availability
   (4) Display available                  availability
       Appointments

                                             7
                                                                    OSS
Agenda

  o Summary of Optimised Scheduling System
    (OSS) project
  o Appointments
    - As Is and To Be landscape
    - Improvements to Appointments functionality
  o Impact on Extranet - Appointments Review
    - As Is and To Be screenshots
    - Changes to Extranet
  o Project cutover timeline
  o Next Steps and summary

                           8
                                              OSS
Improvement to Appointments functionality

  o As Is Appointments functionality
     - Appointments are currently limited to particular
       route days with a maximum threshold of
       appointment slots per route
        •    e.g. appointments in Tullamore town are on route days only (Tue,
            Thurs and Fri) with a maximum capacity of 2 slots per day
  o To Be Appointments functionality
     - Existing route based approach retired
     - Appointment availability will be based on capacity
       (resources) to deliver – more flexible
     - No restriction on particular days if capacity is
       available i.e. increase in available appointment
       days and more choice for customers
        •    e.g. appointments in Tullamore town possible on any day of the week,
            availability matched to actual capacity, appointments will influence work
            schedules

                                         9
                                                                        OSS
Agenda

  o Summary of Optimised Scheduling System
    (OSS) project
  o Appointments
    - As Is and To Be landscape
    - Improvements to Appointments functionality
  o Impact on Extranet - Appointments Review
    - As Is and To Be screenshots
    - Changes to Extranet
  o Project cutover timeline
  o Next Steps and summary

                           10
                                              OSS
Extranet – As Is ‘View Appointments’ – input data

                             Click ‘Search’
  Input   Input work           to return
  MPRN       type            appointment
                                  slots




                        11
                                              OSS
Extranet – As Is ‘View Appointments’ – data return

         Number of available
      appointment slots returned




                                   12
                                         OSS
Extranet – To Be ‘View Appointments’ input data

           Input work                 Click ‘Search’
 Input
              type                      to return
 MPRN
                                      appointment
                                           slots




                                          Select preferred date range,
              Select preferred slot            default = next day.
               type, default = pm            Range limited to any 7
                                          working days within future 15
                                                  working days
                                 13
                                                             OSS
Extranet – To Be ‘View Appointments’ input data




   Validation messages will
    guide date selection to
       minimise invalid
    appointment requests
                              14
                                        OSS
Extranet – To Be ‘View Appointments’ data return




                                  Appointment availability
 Search time and date and
                                 returned for selected slot
customer address returned
                                    type and date range
      for information

                            15
                                                OSS
Agenda

  o Summary of Optimised Scheduling System
    (OSS) project
  o Appointments
    - As Is and To Be landscape
    - Improvements to Appointments functionality
  o Impact on Extranet - Appointments Review
    - As Is and To Be screenshots
    - Changes to Extranet
  o Project cutover timeline
  o Next Steps and summary

                           16
                                              OSS
OSS Cutover - outline plan


   February               March                     April           May


 Cutover Dress      Cutover Dress                                  Support
 Rehearsal one      Rehearsal two
                                     Release non         Release
                                      SAP-ISU           SAP-ISU
                                     applications       changes


• Changes to SAP IS-U to be released Easter weekend 21st-25th April.
• SAP IS-U will be isolated at the Integration HUB and Extranet blocked
from c. close of business Thursday 21st April to Monday 25th April.
• Normal system release limitation will apply i.e. notification of key
stakeholders, system isolation, queue of market messages etc.

                                      17
                                                                   OSS
Agenda

  o Summary of Optimised Scheduling System
    (OSS) project
  o Appointments
    - As Is and To Be landscape
    - Improvements to Appointments functionality
  o Impact on Extranet - Appointments Review
    - As Is and To Be screenshots
    - Changes to Extranet
  o Project cutover timeline
  o Next Steps and summary

                           18
                                              OSS
Suggested Next steps

  o ESB Networks will offer to meet each
    Supplier during April’11 to discuss
    related processes
     - Job aid on Extranet Appointments will
       issue
  o More detail on Cutover Plan to be
    presented to the IGG planned for 6th
    April’11
  o Any questions or clarifications to be
    routed through RMDS

                         19
                                          OSS
Summary of new Appointments functionality

  o More flexible – any day appointments can be
    offered
  o Higher volume of appointments on offer -
    limited by actual available capacity only
  o Dynamic in-day management of daily work
    schedules will better enable accommodation
    of urgent requests
  o System objectives set up to meet SLA and
    Appointment due date obligations
  o Some changes to the Extranet to fit the
    solution and enhance the search process

                        20
                                         OSS

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:12
posted:9/7/2012
language:English
pages:20