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					                                                                                     Milestone Customer Story
                                                                                               August 28, 2007


Charles Koch Arena at Wichita State University uses Homeland Security
funding for IP video surveillance to ensure greater safety and security for
the crowds attending sports events




“It’s so easy and fast to see what is going on: we’re handling our security proactively. The networked
surveillance approach also saved costs by letting us use the existing IT infrastructure. The system can
help us reduce some labor costs for static observation posts of officers at specific stations every
hundred feet on the concourse. We can then use those resources more efficiently by shifting them to
other functions allowing them to deal with more conflicts or problems, making much better use of our
time and dollars spent for security.” - Chief Paul W. Dotson, Chief of Police at Wichita State University

Challenges: In large public sports venues where emotionally charged crowds gather and move about, there can
be some civil disorder, especially with intoxicated people, and anyone generally not respectful of others. There
can be problems, especially between over-zealous fans. Folks can get angry when someone stands up in front
of them so they cannot see. The mix of campus and urban community also has the potential to involve more risk
of assaults or theft. The campus police wanted to ensure the best safety net for guarding this environment
proactively to maintain the highest levels of safety and enjoyment.

Solution: Milestone XProtect Enterprise® IP video surveillance software is installed on an HP Proliant server to
manage, schedule, and control 31 Axis network cameras in a mix of fixed and pan-tilt-zoom (PTZ) models. Cisco
switches are used in the network fiber optic infrastructure that was already in place from the building’s major
renovation in 2002-2003.

Advantages: Using the IT network in place, setting up the cameras was a quick and easy installation. Excellent
overview of the entire facility provides the campus officers with the ability to be proactive about safety in this
busy venue. They watch live images in the surveillance to monitor crowd flow, check body language, and send
police to head off situations before they can escalate. When incidences do occur, they have the recorded video
to resolve any questions or to use as evidence, also to analyze the environment for improvements. Outdoor
cameras cover similar issues, as well as helping to manage deliveries.




                                                                                                                 1
                                                                              Milestone Customer Story
                                                                                        August 28, 2007


The Charles Koch Arena at Wichita State University has more than 10,000 seats, and draws full
capacity crowds at least once a week. People come from both the university and the surrounding
community. The games are always sold out, including the season tickets. Basketball and volleyball are
the main activities enjoyed, as well as some musical concerts.

The arena building used to be called the Henry Levitt Complex but was remodeled
over three basketball seasons several years ago. There was no security system
before, except for some alarms where they handle the ticket money. After the
renovation, there was an opportunity to implement a brand new surveillance system
with the latest technology: IP video using the Milestone XProtect software platform
and Axis network cameras was chosen, delivered by ISG Technology.

Homeland Security funding covered the costs of purchasing the new surveillance
system. This project came to about $50,000 not including the physical installation,
which the university elected to do themselves to save money. They had the
expertise for implementing an IP networked solution in their own IT department’s
Office of University Telecommunications.

Chief Paul W. Dotson relates that the Koch Arena was identified as one of the top
20 critical infrastructures by the state and federal Homeland Security.

“We need to have the best safety possible. This university is a community-based institution so much of
our public are students, former students, and neighbors. Doing a vulnerability assessment of our
sports venues on this campus, working together with the Department of Homeland Security, we
identified that we had gaps in our safety net for such largely populated venues. The federal solution in
funding was well-placed to address this proactively,” he says.

Thousands of people to protect
There are 14,000 students at WSU, the third largest state university in Kansas and the only urban-
based one with a metropolitan population of 450,000. The Chief has 25 police officers and four Safety
Officers - larger than most city police departments in the state. It is mostly a rural-based economy
outside Wichita as the largest city in the state, with an urban police force of 650 officers. WSU is also
surrounded by another 200 sheriff deputies who patrol the county and the city.

“So we have quite a safety net we can coordinate with. It’s all about partnerships and coordinating our
services. There’s a half-mile buffer zone that surrounds the main campus. About 500 urban index
crimes occur per semester contrasted to less than 100 committed on campus. The most violent or
repetitive property crimes that occur in the community would be homicide, rape, aggravated assault,
robbery, burglary, car theft, etc. We have relatively low crime reports compared to the public
community, but with the arena or any situation that mixes the public with the student body, it adds
more risk factors to be taken into account,” recounts the Chief.

“This new system we’ve installed in our largest sports venue will continue to keep that kind of crime
deterred from occurring in this area, and help us to apprehend any offenders more easily. The images
allow us to track movements and also to find vulnerabilities we can address and improve to help
prevent future incidents.”

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                                                                              Milestone Customer Story
                                                                                        August 28, 2007


Target Hardening and CPTED
Chief Dotson continues: “Since 9/11 and tragic events that have occurred in other communities
nationwide, we have a whole new approach at our fingertips to help deal with this: our IP surveillance
can be the critical piece to make the difference in solving a crime and keeping people safe. We look at
it as a ‘target hardening’ approach to make it more difficult for crimes to occur. If people want to
commit anti-social behavior, we signal clearly that we have a much higher level of security than ever
before which works as prevention, as well.”

                 “Having the system in place allows not only looking into specific incidents to assign
                 responsibility for behavior for a court of law, but more importantly, it helps identify
                 weaknesses in the safety net. When we target-harden a location, we assess
                 vulnerabilities for structural or geographic areas to identify where modifications can
                 help us monitor better, like around rest rooms or concession stands - the areas
                 people will populate and use most. Wherever the pathways are, we have the
                 surveillance. We also look for secluded areas like nooks and crannies where people
                 could be pulled out of sight, to be able to make apprehensions quickly. It’s a very
                 proactive approach to safety,” concludes Chief Dotson.

                 He describes their belief in CPTED – Crime Prevention Through Environmental
                 Design. This school of thought in criminology is where one strictly considers the
                 environment and the use of it by people, in order to determine how to modify the
                 environment with the intention to reduce the opportunity for people to intentionally
                 harm someone or take property. A sense of guardianship is created through an
                 environment of deterrence to potential offenders that they are being watched – in this
                 case by people physically and via cameras. It is known that there is protection in the
                 area and should they choose to grab that backpack someone has put down there is a
                 high risk of being caught, so they do not do it.

“We conducted a CPTED review of the library in 2005 and recommended removal of some bookcases
in the entrance that looked nice but acted as big barriers preventing the people in the computer and
work areas from being seen by the library staff, who are the guardians of that environment. After that,
we saw a drop in the misbehavior that was going on in there: civil disorder and computer use that was
inappropriate to a learning space,” explains Chief Dotson.

In the Koch Arena, when the action is going on inside during the game, there would be reduced
guardianship of the areas in the concourse where people think they will not be seen and therefore a
greater chance for crime to occur.

“By increasing the sense of high risk for their behavior with the Milestone surveillance, we are
decreasing our security risks significantly,” states the Chief.

Good partner collaboration
John S. Rankin, Director of the Office of University Telecommunications, explains: “We take care of
the arena and all of the other buildings in the university. We wired this arena facility internally
ourselves during the reconstruction so we were familiar with it to begin with, all the pathways that
would be needed. Joey Hutto is the technician who has been doing all of the work on our new IP
installation and has been instrumental in making it happen.”
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                                                                                Milestone Customer Story
                                                                                          August 28, 2007


                                   Joey Hutto, Network Technician in Rankin’s department, says:
                                   “We’re the installers of the system and will do the maintenance of it,
                                   but the campus police are the ones who operate it. We had never
                                   done a security installation of this magnitude before. We had never
                                   dealt with these domes, this style of camera. We started the
                                   installation in August of 2006 and finished it in about a month. We
                                   were able to utilize some wiring we already had in place, and just
                                   add a few more. It went really fast!”

                                ISG Technology and WSU report that this project is a good example
                                of how an integrator and a client can work well together
                                implementing this new technology because it is Ethernet based. It
                                was a natural fit to combine the skills for this physical installation that
                                likely would have required paying an outside contractor more to do
                                coaxial cabling work for the old analog approach, whereas the
                                university had their own expertise in-house for the IP network
                                installation. The open system approach using the IT network made it
                                more affordable. ISG Technology was impressed with how well the
project went, and how professional the installation was.

“We were handed blueprints and ISG Tech
advised us on camera locations after walk-
throughs of the buildings, to get the best
coverage for the money available. The
downstairs tunnel by the locker rooms had
always been a security concern, after the main
concourse which had the first priority focus,”
states Rankin.

“The curving ceilings along the roundabout
concourse have 18-20 air conditioner units with
a pathway of concrete flooring you can walk
along, so that was used to do all the wires for
the devices and cameras, as well as the
phones. It’s a good design the architects put
together, where we were involved in the re-construction of the building and were able to give them the
input to include these, in preparation for such future needs,” adds Hutto.

Well suited to blend with the architecture
The project requirements include the ability to look at the entire facility with the surveillance system,
but to have it installed in such a way as not to detract from the attractive looks of the facility. The
cameras are installed periodically around the building’s architecture.

“We tried to make sure everything blended in with the look of the facility as much as possible, lined up
on a radius as the building curves around, aligning the devices like the lighting, the smoke alarms, the
sprinklers, etc.,” observes Rankin.

                                                                                                            4
                                                                             Milestone Customer Story
                                                                                       August 28, 2007


Most of the cameras are installed around the walkway to monitor the flow of people coming into the
arena, along the concourse, through all the entrances and exits, the hallways downstairs outside the
locker rooms, by the elevators, and in the front room ticket area. Inside the arena, an extra special
effort was made when installing the cameras on the huge scoreboard that lowers from the giant
domed ceiling of the arena.

                         “The scoreboard comes down from the ceiling for service so it made sense to
                         put the Axis 231 pan-tilt-zoom cameras right on each corner,” says Hutto.
                         “We had custom brackets made to fit the cameras up there, and we placed
                         an Ethernet switch where there already was fiber network cabling installed – I
                         took two strands out of that. It came out looking really nice and these four
                         PTZs give superb coverage of the entire arena.”

                         These cameras can be zoomed in and out, and moved around the seats
                         during the events for clear views of everything that is going on. The overview
                         is excellent and detailed coverage is also provided. The campus police are
                         using the Milestone system live in real-time or after events to play back
                         recorded images from the software to check or resolve an incident or to
                         analyze for improvements to their security procedures and safety issues.

In the entrance hallways they have used the positionable, fixed Axis 216 FD camera, with Power over
Ethernet (PoE) and audio. “This is a discreet mini-dome look that does a good job. We’ll also look at
the Axis 225FD day/night camera which is a bit larger and handles low-light situations better in some
locations,” adds Hutto.

In addition, there are four exterior cameras installed:
two on the North side of the building and two on the
East by the Cessna Stadium. The outdoor cameras
also allow monitoring of delivery trucks with supplies
and any safety issues to be covered there.
“Cisco network switches are used and an Avaya
telephone system. There is a gigabit link to feed the
building and a gigabit running to all of the phone
rooms. Everything is operating over fiber optics - all
brand new CAT5e wiring. The surveillance system
has 2 TB of RAID 5 SCSI storage and that is
sufficient for a 31-camera load so we’re not leaning
on any of the university storage,” adds Hutto.
“We’re keeping it all in the box at the server level
using HP’s ML350 Proliant server with SCSI hard
drive in a RAID 5 array. The infrastructure in the
building is Cisco 3750s with 802.3af PoE to the
cameras. Archiving is after 24 hours, keeping with 14
days’ retention.”



                                                                                                        5
                                                                                   Milestone Customer Story
                                                                                             August 28, 2007


The West Campus and the Charles Koch Arena at WSU were two separate Milestone/Axis security
system installations with ISG Tech and the largest ones at Wichita State University – all running over
one campus LAN (Local Area Network).

“It’s a huge advantage to have this campus-wide network and to be able to throw up new cameras at
any time, as needed,” concludes John Rankin.

Learn more about the Charles Koch Arena here:
http://www.goshockers.com/ViewArticle.dbml?DB_OEM_ID=7500&KEY=&ATCLID=613212

About ISG Technology
ISG Technology Inc. is a Certified Milestone Partner, Axis Gold reseller and Cisco Systems Premier Partner. ISG
provides innovative technology solutions to a variety of businesses through locations in Kansas, Missouri and
Oklahoma. With expertise in a wide variety of platforms, the ISG advantage stems from over 20 years in the
technology business helping customers master new, more efficient ways of working. www.isgdirect.com

About Axis Communications
Axis increases the value of network solutions. The company is an innovative market leader in network video and
print servers. Axis' products and solutions are focused on applications such as security surveillance, remote
monitoring and document management. The products are based on in-house developed chip technology, which
is also sold to third parties. Axis was founded in 1984 and is listed on the Stockholm Stock Exchange (XSSE:
AXIS). Axis operates globally with offices in 17 countries and in cooperation with distributor and system
integrators in some 70 countries. www.axis.com.

About Milestone Systems
Founded in 1998, Milestone Systems is the global industry leader in open platform IP video management
                        ®
software. The XProtect platform delivers powerful surveillance that is easy to manage, reliable and proven in
thousands of customer installations around the world. With support for the widest choice in network hardware
and integration with other systems, XProtect provides best-in-class solutions to video enable organizations –
managing risks, protecting people and assets, optimizing processes and reducing costs. Milestone software is
sold through authorized and certified partners. For more information, visit www.milestonesys.com




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