Templates

					     Update on the
        Revised
Business Excellence (BE)
Framework Requirements




                           May 2010

                                       1
                                  1   1
OBJECTIVE OF REVIEW



• Ensure that BE framework continues to remain current,
  international aligned and relevant

 Last review done in 2002

 Review done based on feedback gathered from stakeholders




                                                                  2
                                                             2   2
SCOPE OF REVIEW


•   Core values - underpin the criteria of the
    framework. Describe the key characteristics of
    high performing organisations

•   Criteria Categories and Items

•   Areas to address

•    Scoring System



                                                          3
                                                     3   3
CORE VALUES

Feedback : a) The term "Core Values” might not be so
              appropriate

•   “Values’” refer to ideals (dictionary definition) while “Attribute ”' is defined
    as belonging to a person, thing, group, etc.; a quality, character,
    characteristic, or property

•   Propose that “Core Values” be renamed to “Key Attributes” as the term
    seems more appropriate in this context



Feedback : b) Core values are still relevant

•   Retain the existing ten core values as key attributes


                                                                                            4
                                                                                       4   4
    KEY ATTRIBUTES
Feedback: b) Wordings of some of the current core values to be refined

                Core Values                            Key Attributes
1   Visionary Leadership                 1 Visionary Leadership
2 Customer-Driven Quality                2 Customer-Centric Excellence
3 Innovation Focus                       3 Innovation Focus

4 Organisational and Personal Learning   4 Organisational and Personal Learning
5 Valuing People and Partners            5 Valuing People and Partners
6 Agility                                6 Agility
7 Knowledge-Driven System                7 Knowledge-Driven System
8 Societal Responsibility                8 Corporate Social Responsibility
9 Results Orientation                    9 Results Orientation
10 Systems Perspective                   10 Systems Perspective




                                                                                       5
                                                                                  5   5
KEY ATTRIBUTES
Customer-Centric Excellence

Customers and stakeholders are the final judges
Of quality & performance. Organisation must:
•   Take into account all product & service features and
    attributes that lead to customer satisfaction, referral
    and loyalty
•   Pay attention to current and future customer & market
    requirements
•   Manage carefully customer relationship & measure
    customer satisfaction




                                                                   6
                                                              6   6
KEY ATTRIBUTES
Corporate Social Responsibility

Organisations should be responsible to the society, community
and the environment and practise good corporate citizenship
covering business ethics, protection of public health, safety and
environment, community services and sharing of best practices
with the business community. For e.g. consideration of
potential adverse impact on public health, safety &
environment as a result of the organisation’s operations & life-
cycle of its products and services

Organisations need to emphasise resource conservation and
waste reduction at the sources



                                                                         7
                                                                    7   7
       CORE VALUES
        Feedback : c) There is no clear linkage between the current core values
                       and BE framework criteria categories



                                            Leadership
   Key attributes
   that influence                                Visionary
   how                                          Leadership
   organisations
                             Knowledge-Driven           Customer-Centric
   function…                     Systems                   Excellence

are embedded               Valuing People         Systems        Innovation
in the                      & Partners           Perspective       Focus
requirements
for these                    Corporate Social          Organisational and
criteria                      Responsibility           Personal Learning
categories…                                             Results
                                     Agility
                                                       Orientation
     yielding
     performance
     results.



                                                                                       8
                                                                                  8   8
CRITERIA CATEGORIES AND ITEMS
                  • Retain existing 7 categories and 21 items
                  • Refinements made to the following items :
                    Current                                      Revised
1    Leadership                                 1   Leadership
1.1 Senior Executive Leadership                 1.1 Senior Leadership
1.3 Responsibility to Community &               1.3 Corporate Social Responsibility
    Environment
 3   Information                                3 Information
3.1 Management of Information                   3.1 Management of Information and
                                                    Knowledge
4    People                                     4   People
4.2 Employee Involvement & Commitment           4.2 Employee Engagement
4.3 Employee Education, Training and            4.3 Employee Learning and
    Development                                     Development
4.4 Employee Health and Satisfaction            4.4 Employee Well-being and Satisfaction
5    Processes                                  5   Processes
5.3 Supplier and Partnering Processes           5.3 Supplier and Partnership Management
                                                                                                9
                                                                                           9   9
AREAS TO ADDRESS

                Item                      New Areas to Address

1.3 Social Responsibility           1.3 (c) Corporate Governance

2.1 Strategy Development and        2.1 (b) Risk Management and
    Deployment                              Resource Allocation
3.1 Management of Information and   3.1 (d) Knowledge Management
    Knowledge
5.2 Process Management and          5.2 (b) Business Continuity
    Improvement                             Management
7.4 Operational Results             7.4 (d) Governance System Results




                                                                         10
                                                                        1010
SCORING SYSTEM
Overall scoring weightage on results could be increased from 40% to 45%,
and that for system could be reduced from 60% to 55 %

In line with position adopted in the 2002 review to increase the results
weightage in stages over the long term


                            Systems              Results

          US                  55%                  45%

          Europe              50 %                 50%

          Japan               60%                  40%

          Singapore           55%                  45%




                                                                            11
                                                                           1111
SCORING SYSTEM
Changes to category and item scores
 No.   Categories/ Items                         Current   Proposed
                                                  Score     Score

  1    Leadership                                  120       120
 1.1   Senior Leadership                           50         50
 1.2   Organisational Culture                      50         40
 1.3   Corporate Social Responsibility             20         30

  2    Planning                                    80         70
 2.1   Strategy Development and Deployment         80         70

  3    Information                                 80         70
 3.1   Management of Information and Knowledge     55         50
 3.2   Comparison and Benchmarking                 25         20

  4    People                                      110       100
 4.1   Human Resource Planning                     20         20
 4.2   Employee Engagement                         20         20
 4.3   Employee Learning and Development           30         20
 4.4   Employees Well-being and Satisfaction       20         20
 4.5   Employee Performance and Recognition        20         20

  5    Processes                                   100        90
 5.1   Innovation Processes                        40         40
 5.2   Process Management and Improvement          40         30
 5.3   Supplier and Partnership Management         20         20

  6    Customers                                   110       100
 6.1   Customer Requirements                       40         40
 6.2   Customer Relationships                      40         30
 6.3   Customer Satisfaction                       30         30

  7    Results                                     400       450
 7.1   Customer Results                            140       140
 7.2   Financial and Market Results                90         90
 7.3   People Results                              80        100
 7.4   Operational Results                         90        120
                                                                       12
                                                                      1212
  BUSINESS EXCELLENCE STANDARDS


Holistic Level
                        SQC     SQC                   SQA with
Business Excellence                       SQA
Framework                       Star                  commendation

                       400    550       700     800
Niche Level
Business Excellence
Niche Standards
People
                              PD              PE Award


Innovation                    I-Class           I-Award

Service
                              S-Class         SE Award

                                                                     Assessment Score
                      400               700



                                                                                         13
                                                                                        1313
SCORING
 Score Allocation
Business         Business            Business              Business             Business
Excellence       Excellence          Excellence Niche      Excellence           Excellence Niche
                 Standard            (People)              Niche (Innovation)   (Service)
Category
                 (Revised Scoring)   ( Revised Scoring )   (Revised Scoring)    ( Revised Scoring )


1 LEADERSHIP            120                 120                   120                  120

2 PLANNING             80 (70)            80 (70)               80 (70)              80 (70)
3 INFORMATION          80 (70)            80 (70)               80 (70)              80 (70)
4 PEOPLE             110 (100)           320 (290)                100                  100
5 PROCESSES          100 (90)                 *                220 (190)                 *

6 CUSTOMERS          110 (100)                *                    *                220 (190)

7 RESULTS            400 ( 450)          400 (450)             400 (450)            400 (450)


The scores in brackets show revised scores based on the Revised Business
Excellence Framework)
                                                                                                       14
                                                                                                      1414
    SCORING
    Score Allocation
                Category/Item                 Overall BE    People     Innovation   Service
1    LEADERSHIP                                  120         120          120        120
1.1 Senior Leadership                            50           60           60         60
1.2 Organisational Culture                     50 (40)        60           60         60
1.3 Corporate Social Responsibility            20 (30)         *            *          *
2    PLANNING                                  80 (70)      80 (70)     80 (70)     80 (70)
2.1 Strategy Development & Deployment          80 (70)      80 (70)      80 (70)    80 (70)
3    INFORMATION                               80 (70)      80 (70)     80 (70)     80 (70)
3.1 Management of Information and Knowledge    55 (50)      40 (50)      60 (50)    60 (50)
3.2 Comparison and Benchmarking                25 (20)      40 (20)        20         20
4    PEOPLE                                   110 (100)    320 (290)      100        100
4.1 Human Resource Planning                      20         90 (60)        20         20
4.2 Employee Engagement                          20           60           20         20
4.3 Employee Learning and Development          30 (20)      90 (60)        20         20
4.4 Employee Well-being and Satisfaction         20         40 (60)        20         20
4.5 Employee Performance and Recognition         20         40 (50)        20         20

                                                                                               15
                                                                                              1515
SCORING
Score Allocation
              Category/Item               Overall BE    People     Innovation    Service

5   PROCESSES                             100 (90)         *       220 (190)        *
5.1 Innovation Processes                     40            *        160 (130)       *
5.2 Process Management and Improvement     40 (30)         *           30           *
5.3 Supplier and Partnership Management      20            *           30           *

6   CUSTOMERS                             110 (100)        *            *       220 (190)
6.1 Customer Requirements                    40            *            *          60
6.2 Customer Relationship                  40 (30)         *            *        120 (80)
6.3 Customer Satisfaction                    30            *            *        40 (50)
7   RESULTS                               400 (450)    400 (450)   400 (450)    400 (450)
7.1 Customer Results                         140          70        90 (100)    150 (200)
7.2 Financial and Market Results             90           70        100 (110)      80
7.3 People Results                         80 (100)    150 (200)    90 (100)       90
7.4 Operational Results                    90 (120)       110       120 (140)      80

                                                                                             16
                                                                                            1616
CHANGES TO THE BEACON
CRITERIA STATEMENTS (SQC)
New Statements

1C Corporate Social Responsibility
14 Establish corporate governance system for transparency and accountability
15 Evaluate and improve the corporate governance system


2A Strategy Development & Deployment
23   Manage financial and other risks associated with action plans
24   Resources are allocated to support action plans


5B Process Management & Improvement
72 Sustain its operations in emergencies and disasters for business continuity


7D Operational Results
104 Improvement trends and targets for governance system indicators

                                                                                  17
                                                                                 1717
 SUMMARY OF CHANGES
Scoring (All standards)
• System         decreased from 60% to 55%

• Results        increased from 40% to 45%

Refinement of Item headings and statements (All standards) e.g. Senior
Executive Leadership to Senior Leadership

Number of Statements
Overall Standard
SQC -         Number of statements for the overall business
              excellence standard (for SQC) is increased from
              100 to 105. There are 6 new statements to address new areas
               with 2 previous statements (No.15 & 16) merged into one statement

Niche Standard
PD            No change to number of statements for the niche standards
I-Class,
S-Class
Effective Date ( All Certifications )
Applicable for both new and renewal applications received from 1 Jan 2011
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Thank You




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